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4 results for Call Center Lead in Cleveland, OH

Call Center Specialist

Uniontown, OH
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are seeking a customer-focused Call Center Specialist to support security-related operations in Ohio. This contract role is responsible for managing inbound communications, assisting with camera testing activities across multiple locations, and providing administrative support to ensure efficient service delivery. The ideal candidate is detail-oriented, service-driven, and comfortable using customer service systems while communicating effectively with both internal teams and external contacts. Based on general knowledge.Key Responsibilities<ul><li>Answer incoming calls and provide prompt, professional, and courteous support to customers and site contacts. Based on general knowledge.</li><li>Coordinate and document camera testing activities for multiple security locations. Based on general knowledge.</li><li>Maintain accurate records of customer interactions, update case information, and track follow-up actions within customer service systems. Based on general knowledge.</li><li>Communicate clearly with callers and internal team members to address inquiries and confirm testing progress and status. Based on general knowledge.</li><li>Perform routine administrative duties, including data entry, note-taking, and record maintenance. Based on general knowledge.</li><li>Support basic Ethernet troubleshooting by following established procedures and escalating issues as appropriate. Based on general knowledge.</li></ul>
2026-04-24T00:00:00Z

Customer Service Representative

North Canton, OH
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team in North Canton, Ohio. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to support customer accounts and ensure high satisfaction levels. The role combines in-person training with the flexibility of hybrid work after the initial training period. Responsibilities:• Provide accurate price and delivery quotations to customers while managing order entry and schedule adjustments.• Maintain and update customer account information, including forecasting, expediting, and order book management.• Collaborate with sales, supply chain, and manufacturing teams to address account-related issues and improve delivery performance.• Utilize intermediate product knowledge to effectively manage accounts and meet customer needs.• Communicate commercial terms clearly to both customers and the sales team.• Proactively manage orders to exceed customer expectations in terms of delivery, responsiveness, and communication.• Apply business guidelines and decisions appropriately to resolve customer situations.• Conduct in-depth analysis using intermediate system knowledge to support account management.• Demonstrate leadership and commitment to team objectives by effectively collaborating across departments.
2026-03-30T00:00:00Z

Customer Experience Specialist

North Canton, OH
onsite
Temporary / Contract
16 - 16 USD / Hourly
About the Role:We are seeking an enthusiastic and detail-oriented Customer Relations Specialist to support our enrichment camp programs. This is a seasonal, on-site position through August 2026. Key Responsibilities:<ul><li>Develop comprehensive knowledge of our enrichment programs to effectively share information and assist participants.</li><li>Register participants via online platforms and phone.</li><li>Respond to inquiries by phone, web, and email, providing clear and accurate program information, including locations and pricing.</li><li>Guide customers through the camp website and assist with registrations.</li><li>Perform accurate and timely data entry for events and registrations.</li><li>Analyze concerns, resolve issues, and follow up with customers to ensure superior support.</li><li>Research and resolve participant-related problems with professionalism and urgency.</li><li>Represent and express excitement for our mission during customer interactions.</li><li>Deliver prepared sales scripts with soft sales techniques to increase program registrations and donations, emphasizing urgency when appropriate.</li><li>Record all details of inquiries and resolutions; process transfers, cancellations, refunds, and receipts as requested.</li><li>Prioritize, escalate, and communicate urgent issues as needed.</li><li>Perform periodic filing and administrative tasks as needed.</li><li>Liaise with internal departments, including direct partnership with the sales team for support.</li><li>Execute other related duties or assist additional departments as business needs roll over.</li></ul> Why Join Us?This position offers an exciting opportunity to make a direct impact supporting enrichment for young minds in a collaborative, mission-driven setting. If you are passionate about providing exceptional customer service and thrive in a dynamic team environment, we invite you to apply!
2026-04-23T00:00:00Z

Client Services Coordinator

Akron, OH
onsite
Temporary / Contract
19.5 - 21 USD / Hourly
Robert Half is searching for customer service professionals able to step in and support a contract Customer Service opportunity! If you are looking for a new role within the client services space, and excited to put your customer service skills to use right away, this contract role might be the perfect fit. This is a fully onsite role, with a fully in-office schedule. Duties and Responsibilities<ul><li>Deliver exceptional service to business customers by resolving inquiries and providing tailored solutions.</li><li>Profile customers to identify needs and facilitate Service-to-Sales conversations, recommending appropriate products and services.</li><li>Cross-sell products while adhering to all regulatory and compliance requirements.</li><li>Anticipate customer needs and strive for first contact resolution using available tools and resources.</li><li>Maintain up-to-date knowledge of products, services, procedures, and technology platforms.</li><li>Provide overflow support to other Customer Service specialty teams and Lines of Business during high-volume periods or strategic initiatives.</li><li>Perform other duties as assigned to support Customer Service strategic initiatives and enterprise-wide collaboration.</li></ul>
2026-04-01T00:00:00Z