<p>Robert Half is searching for a Customer Service Representative for a high volume remote call center environment. The Customer Service Representative role is a long-term contract to hire opportunity. The hours for the Customer Service Representative are Monday - Friday, 8am-5pm or 10am-7pm. You must also be available to work one weekend per month. This is a remote position, however, you must reside in EST, CST, or MDT. </p><p> </p><p>Responsibilities of the Customer Service Representative:</p><p>• Answer incoming calls and make outbound calls to customers, adjusters, inspectors, internal staff, etc.</p><p>• Route and schedule appointments for inspectors</p><p>• Monitor emails and scheduling requests</p><p>• Verify that appointments are confirmed and routed appropriately</p><p>• Escalate customer issues when appropriate</p><p> </p>
<p>We are looking for a dedicated Bilingual Customer Service Representative to work for a growing company in Louisville, Kentucky. This is a contract to hire position offering the opportunity to develop your skills while providing exceptional support to customers. The role requires flexibility, attention to detail, and the ability to thrive in a fast-paced environment. The hours for the Bilingual Customer Service Representative are Monday - Friday: 8am-5pm EST and you must have weekend availability to work one weekend per month. This is a remote position and you may live outside of Louisville, however, you must reside in EST, CST, or MDT. The Bilingual Customer Service Representative must be fluent in Spanish and English. </p><p><br></p><p>Responsibilities of the Bilingual Customer Service Representative: </p><p>• Handle inbound customer inquiries and provide timely and accurate responses. </p><p>• Maintain an attentive and detail-oriented approach during customer interactions, ensuring satisfaction and resolution. </p><p>• Manage data entry tasks efficiently to maintain accurate customer records. </p><p>• Collaborate with team members to ensure seamless communication and service delivery. </p><p>• Provide bilingual support to assist customers in multiple languages. </p><p>• Utilize tools such as Outlook and other relevant programs to streamline administrative tasks. • Deliver high-quality service in a call center environment while adhering to company policies.</p>