<p><strong>Customer Support Specialist</strong></p><p><br></p><p> <strong>Location:</strong> Louisville, KY (onsite)</p><p><br></p><p>A stable, privately held distribution and logistics company is seeking a <strong>Customer Support Specialist </strong>to support a high-volume, industrial client base. This organization has a long-standing presence in the market and offers strong stability and growth potential.</p><p><br></p><p><strong>Position Overview:</strong></p><ul><li>Manage customer orders, inquiries, and updates</li><li>Coordinate with internal teams to ensure accurate and timely fulfillment</li><li>Support sales and assist with issue resolution</li><li>Maintain records and contribute to process improvements</li></ul><p><strong>Benefits</strong></p><ul><li>2 weeks PTO + 5 sick days</li><li>8 paid holidays</li><li>Health, dental, and vision insurance</li><li>Life insurance and EAP program</li><li>401(k) plan</li><li>Discretionary profit sharing</li></ul><p><br></p><p><br></p>
<p>We are looking for dedicated Call Center Specialists for a growing team in Louisville, Kentucky. As part of a small but expanding call center, you will play a crucial role in providing exceptional customer service to customers while utilizing specialized software. This is a Contract to Hire position, offering a dynamic opportunity to transition into a permanent role based on performance. The hours for the Call Center Specialist are Monday - Friday: 8am-4:30pm onsite.</p><p><br></p><p><u>Responsibilities of the Call Center Specialist:</u></p><p>• Handle incoming calls professionally and address inquiries with accuracy and efficiency.</p><p>• Utilize call center software, including Yardi, to document interactions and resolve issues.</p><p>• Proactively follow up on concerns, ensuring timely resolutions and effective communication.</p><p>• Escalate unresolved matters to the appropriate departments for further assistance.</p><p>• Maintain detailed and accurate records of customer interactions in the system.</p><p>• Defuse challenging situations with irate customers, ensuring a positive customer experience.</p><p>• Verify and update customer information in internal databases.</p><p>• Collaborate with team members to improve processes and support organizational growth.</p>