We are seeking a friendly, solution-oriented Customer Service Representative to join our team on a contract-to-permanent basis. This role is perfect for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced environment. The ideal candidate will be the first point of contact for customers and will play a key role in ensuring a positive experience. Responsibilities: Handle inbound and outbound customer calls and emails Resolve customer inquiries, complaints, and issues efficiently and professionally Document customer interactions and maintain accurate records Provide product/service information and support Collaborate with internal teams to ensure customer satisfaction Follow up with customers to ensure resolution and satisfaction
<p>Robert Half is actively searching for a Delinquent Accounts Specialist with a positive attitude and strong communication skills. Spanish/English bilingual skills not mandatory, but a definite plus. This position in the Frankfort, Kentucky region is a contract/temporary to hire opportunity working with a housing organization to address delinquent mortgage accounts. Please see the details below and apply today for immediate consideration. If you don’t have exact experience, but feel that your skills apply, please feel free to submit your application. </p><p> </p><p>Your responsibilities in this role:</p><p> </p><p>- Receive/Place inbound/outbound telephone calls with delinquent borrowers to establish contact and identity for the true reason for default</p><p> </p><p>- The position would entail placing borrowers on an informal repayment plan or making the determination to refer them to an intervention team for more analytical review</p><p> </p><p>- Act as liaison in maintaining quality service to the customer and a positive company image by resolving customer account inquiries</p><p> </p><p>- Review and process payments received on daily suspend and unapplied reports</p><p> </p><p>- Generate and follow up on required correspondence to ensure compliance</p><p> </p><p>- Lead all billing and reporting activities according to deadlines</p><p> </p><p>- Ensure mortgage borrower properties are in compliance with regulations and requirements</p><p> </p><p>- Maintain and update customer files to ensure data integrity</p><p> </p><p>- Pinpoint delinquent customer accounts through various means, e.g. written correspondence, phone contact, skip-tracing, and making arrangements for payment</p>
