We are looking for a Business Analyst to support cross-functional initiatives for a long-term contract opportunity based in Cincinnati, Ohio. This role is ideal for someone who can translate operational needs into clear business requirements, improve customer service processes, and work closely with teams in an Agile environment. The successful candidate will evaluate current workflows, identify gaps, and help drive practical solutions through strong analysis, documentation, and stakeholder collaboration.<br><br>Responsibilities:<br>• Analyze business processes and customer service operations to identify improvement opportunities and recommend effective solutions.<br>• Gather, organize, and document business needs, functional requirements, and workflow details for stakeholders and project teams.<br>• Review operational documents and process materials to ensure accuracy, completeness, and alignment with business objectives.<br>• Partner with cross-functional teams to support Agile Scrum activities, including backlog refinement, requirement clarification, and sprint planning discussions.<br>• Perform gap analysis to compare current practices with desired outcomes and help define actionable next steps.<br>• Collaborate with call center and business stakeholders to understand service challenges and propose process enhancements.<br>• Track requirement changes, maintain supporting documentation, and communicate updates clearly throughout the project lifecycle.
We are looking for a Business Analyst to join a long-term contract opportunity supporting business operations in Cincinnati, Ohio. This role is ideal for someone who can translate business needs into clear documentation, improve customer service processes, and work closely with cross-functional teams in an Agile environment. The successful candidate will help evaluate current workflows, identify process gaps, and support practical solutions that enhance service delivery and operational efficiency.<br><br>Responsibilities:<br>• Analyze business processes and gather operational needs to define clear, actionable requirements for stakeholders and project teams.<br>• Review documents, workflows, and service procedures to identify inconsistencies, risks, and opportunities for improvement.<br>• Partner with customer service and call center teams to understand pain points and recommend process enhancements that improve the user experience.<br>• Facilitate discussions between business and technical teams to clarify expectations, priorities, and solution scope.<br>• Conduct gap analyses to compare current practices with desired outcomes and outline recommendations for change.<br>• Support Agile Scrum activities by helping refine backlog items, document user needs, and contribute to ongoing project planning.<br>• Track requirement changes, maintain organized documentation, and ensure project materials remain accurate and up to date.
We are looking for a Business Analyst to support enterprise application initiatives and connect operational teams, technology partners, and internal stakeholders in Cincinnati, Ohio. This Long-term Contract position focuses on improving workflows, translating business needs into clear requirements, and helping deliver solutions that support efficiency, scalability, and a strong user experience. The role may be performed remotely or in a hybrid arrangement for the right candidate, with travel up to 25% domestically and internationally.<br><br>Responsibilities:<br>• Analyze current business operations and system workflows to identify inefficiencies and recommend practical process improvements that align with organizational goals.<br>• Gather, define, and document functional and business requirements for enhancements, new applications, and process changes across cross-functional teams.<br>• Act as the primary link between business units, IT teams, and external vendors to ensure solution design and delivery meet operational needs.<br>• Work with development and technical teams to clarify requirements, evaluate enhancement requests, and help prioritize work based on business impact and user value.<br>• Create test strategies and detailed test scenarios, support quality assurance activities, and review outcomes to confirm solutions meet documented expectations.<br>• Coordinate stakeholder engagement and approval activities before releases, helping ensure readiness for system updates and process changes.<br>• Support implementation efforts by assisting with deployment planning, user training, adoption strategies, and post-launch issue resolution.<br>• Provide ongoing support for system conversions, upgrades, and enhancements while helping maintain a positive experience for end users.<br>• Build strong relationships with internal customers and guide change management efforts to improve adoption, satisfaction, and long-term success of new tools and processes.
We are looking for a Sr QA Analyst to join a long-term contract opportunity in Cincinnati, Ohio. This role is ideal for a senior quality specialist who can lead testing efforts, strengthen test practices, and introduce scalable automation while remaining hands-on with execution. The position requires someone who can work independently, communicate effectively with stakeholders, and drive progress across functional, end-to-end, and data validation activities.<br><br>Responsibilities:<br>• Lead quality assurance activities across multiple initiatives, including functional, end-to-end, regression, and data-focused testing efforts.<br>• Design comprehensive test strategies, create detailed test plans and cases, and guide execution to support timely and accurate delivery.<br>• Establish and configure automated testing frameworks, develop reusable test scripts, and expand automation where it improves speed, coverage, and repeatability.<br>• Build and maintain testing dashboards and reporting views that provide clear insight into progress, defects, risks, and overall test cycle health.<br>• Coordinate daily testing activities, prioritize work across concurrent projects, and ensure issues are escalated and resolved in partnership with project leadership.<br>• Perform hands-on validation of data conversions, including reconciliation, exception analysis, and verification of business rules across source and target datasets.<br>• Develop Python-based solutions using pandas to transform raw CSV files, automate validation checks, and produce exception reports, metrics, and audit-ready outputs.<br>• Apply data cleansing, deduplication, and integrity controls to improve data quality, including handling formatting issues, duplicate logic, and file-level inconsistencies.<br>• Collaborate closely with client and internal teams to secure required access, remove blockers, and keep testing moving efficiently to completion.<br>• Follow established quality standards, documentation practices, and artifact retention requirements while supporting both manual and automated testing as needed.