We are looking for an experienced Customer Service Representative to join our team in Sharonville, Ohio. In this contract position, you will play a vital role in delivering exceptional service to customers and ensuring seamless coordination with technicians and internal teams. This role requires strong organizational skills, effective communication, and a customer-focused mindset to support daily operations and maintain satisfaction.<br><br>Responsibilities:<br>• Respond to incoming calls from customers and technicians, providing assistance or escalating issues to dispatchers as needed.<br>• Accurately record call details and update systems in a timely manner.<br>• Coordinate service resources and collaborate with the operations team to ensure smooth workflows.<br>• Handle customer inquiries, dispatch technicians, and conduct follow-up actions to resolve issues efficiently.<br>• Partner with accounting teams to manage new customer setups and address purchase order inquiries.<br>• Adjust labor levels daily based on workload requirements with input from the Operations Manager.<br>• Monitor and track technician activity throughout the day to optimize productivity and cost-effectiveness.<br>• Maintain customer satisfaction by investigating concerns, routing them to the appropriate staff, and addressing special requests.<br>• Proactively reach out to customers to ensure quality service and share call data with leadership teams.<br>• Utilize service management software and relevant tools to execute daily tasks effectively.
<p>We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. This Contract to permanent position offers the opportunity to provide exceptional support to clients while managing disability-related inquiries and documentation. If you excel in multitasking, have a personable approach, and are skilled in basic Microsoft tools, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Handle the processing of disability payments for clients on sick leave.</p><p>• Communicate with doctors and employers to confirm return-to-work status.</p><p>• Manage intake calls to distribute paperwork related to leave requests.</p><p>• Make occasional follow-up calls to medical professionals as needed.</p><p>• Provide excellent customer service through phone and email correspondence.</p><p>• Ensure accurate data entry and record-keeping using internal systems.</p><p>• Utilize Microsoft Excel for basic tracking and reporting tasks.</p><p>• Collaborate with team members to address client needs and resolve issues.</p><p>• Maintain organized documentation of communications and transactions.</p><p>• Uphold professionalism and empathy in all client interactions.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
<p>We are looking for a skilled Accounts Receivable Specialist to join our client's team in Cincinnati, Ohio. A leading consumer goods company in the Cincinnati area is seeking a detail-oriented and experienced Accounts Receivable Specialist for a hybrid role. This position requires in-office presence twice per week and is ideal for professionals experienced in revenue cycle operations, including cash applications, payment retrieval, account reconciliation, and research. Proficiency with SAP and advanced Excel skills are essential.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Cash Application: Accurately process and apply daily incoming payments (checks, wires, ACH) to customer accounts, ensuring data integrity and timely posting.</li><li>Payment Retrieval: Access customer portals (including Amazon, Target, Wal-Mart) to pull payment, remittance, and invoice data to support cash application and deduction analysis.</li><li>Deduction and Dispute Analysis: Proactively analyze and clear deductions related to promotions, shortages, post audits, unsalable inventory, penalties, and discontinued products; meet monthly deduction clearance goals.</li><li>Account Reconciliation: Reconcile customer accounts, research unapplied cash and discrepancies, resolve variances, and ensure accurate customer statements.</li><li>Account Research: Conduct independent research into payment discrepancies and overpayments; issue credits and resolve financial questions with internal and external stakeholders.</li><li>SAP Utilization: Update and maintain accounts receivable records in SAP, ensuring accuracy and compliance.</li><li>Excel Analysis & Reporting: Use advanced Excel functions (pivot tables, lookups, formulas, and data visualization) to monitor, analyze, and report receivables metrics.</li><li>Collaboration: Work closely with Sales, Billing, Customer Service, and Brokers to resolve account-related issues and ensure alignment across teams.</li><li>Deadline Management: Ensure all AR responsibilities, reconciliations, and deduction clearances are completed within established timelines.</li></ul>
<p>We are looking for a dedicated Customer Service Coordinator to join our dynamic team in Cincinnati Ohio. In this role, you will manage customer interactions and service operations, ensuring timely and accurate responses to client needs. The ideal candidate will thrive in a fast-paced environment and excel at building strong relationships with clients while overseeing service processes from start to finish.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain strong client relationships by understanding their service history, preferences, and expectations.</p><p>• Conduct site visits to assess client needs, foster relationships, and ensure satisfaction with completed projects.</p><p>• Oversee the entire service call process, including intake, scheduling, dispatching crews, and ensuring timely completion.</p><p>• Monitor open service orders, track progress, and follow up to ensure accuracy and adherence to deadlines.</p><p>• Respond promptly to customer inquiries related to service needs, scheduling updates, and issue resolution.</p><p>• Keep detailed records of service calls, technician notes, materials used, and client updates.</p><p>• Review service reports and work orders for completeness and accuracy before submitting them for billing.</p><p>• Collaborate with office staff and accounting teams to ensure efficient and timely invoicing.</p><p>• Identify and resolve billing discrepancies by working closely with clients and internal teams.</p><p>• Support business growth by identifying opportunities to expand the company’s commercial service portfolio and assisting with proposals and agreements.</p>
<p>We are looking for a dedicated and detail-oriented individual to join our Member Services team in Vandalia, Ohio. This contract-to-permanent position involves providing exceptional customer service, managing member-related tasks, and ensuring accurate data processing. The ideal candidate will thrive in a fast-paced environment and possess strong organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Input and update member information accurately in the portal, ensuring confirmation of successful submissions.</p><p>• Communicate effectively with vendors and representatives to address inquiries and resolve issues.</p><p>• Process enrollments and maintain eligibility records with precision.</p><p>• Generate and analyze reports to support operational needs.</p><p>• Handle scanning and indexing of important documents for efficient recordkeeping.</p><p>• Distribute incoming mail and manage correspondence in a timely manner.</p><p>• Answer inbound calls to assist members with inquiries and provide solutions.</p><p>• Schedule appointments and coordinate follow-ups as needed.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting purposes.</p><p>• Respond to emails professionally and promptly to ensure effective communication.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
<p>We are looking for a dedicated and detail-oriented individual to join our Member Services team in Vandalia, Ohio. This contract-to-permanent position involves providing exceptional customer service, managing member-related tasks, and ensuring accurate data processing. The ideal candidate will thrive in a fast-paced environment and possess strong organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Input and update member information accurately in the portal, ensuring confirmation of successful submissions.</p><p>• Communicate effectively with vendors and representatives to address inquiries and resolve issues.</p><p>• Process enrollments and maintain eligibility records with precision.</p><p>• Generate and analyze reports to support operational needs.</p><p>• Handle scanning and indexing of important documents for efficient recordkeeping.</p><p>• Distribute incoming mail and manage correspondence in a timely manner.</p><p>• Answer inbound calls to assist members with inquiries and provide solutions.</p><p>• Schedule appointments and coordinate follow-ups as needed.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting purposes.</p><p>• Respond to emails professionally and promptly to ensure effective communication.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Blue Ash, Ohio. In this role, you will play a key part in managing customer payments, resolving disputes, and ensuring the accuracy of financial records. The ideal candidate will have strong organizational skills and a commitment to maintaining positive relationships with customers.<br><br>Responsibilities:<br>• Process and record customer payments across various types, accurately entering cash receipts into the accounting system.<br>• Monitor outstanding invoices and initiate timely collection calls for equipment, parts, rental, and service payments.<br>• Investigate and resolve customer disputes regarding payments, issuing refunds or adjustments as needed.<br>• Identify unapplied credits promptly and reconcile them against outstanding balances where appropriate.<br>• Communicate potential credit risks or bad debt concerns to management immediately upon discovery.<br>• Document the financial status of customers and track the progress of collection efforts.<br>• Maintain and organize correspondence and records related to accounts receivable.<br>• Collaborate with internal teams to manage payment terms and expedite collections on individual accounts.<br>• Set up new customer accounts, including tax status and shipping details, and complete required registration processes.<br>• Coordinate with Sales and Service teams to ensure invoices are generated accurately and on time.
We are looking for an experienced Accounting Specialist to join our team in Cincinnati, Ohio. This is a Contract to permanent position within the communications industry, offering an opportunity to contribute to critical financial operations. The ideal candidate will possess strong analytical skills and the ability to manage accounts with precision while maintaining excellent relationships with vendors and customers.<br><br>Responsibilities:<br>• Review and analyze vendor and customer contracts to identify billable events accurately.<br>• Audit and process supplier invoices while ensuring compliance with established guidelines.<br>• Cross-reference information across multiple systems to evaluate and determine billable events.<br>• Investigate and resolve recurring and unique payment discrepancies with discretion and independent judgment.<br>• Research customer accounts to address and resolve accounts receivable issues effectively.<br>• Manage billing disputes by documenting issues and communicating resolutions clearly.<br>• Prepare and issue high volumes of invoices in a timely manner.<br>• Develop and implement procedures to ensure compliance in accounts receivable processes.<br>• Record and reconcile payments, ensuring accuracy in financial transactions.<br>• Negotiate payment arrangements and resolve discrepancies to maintain smooth financial operations.
We are looking for a proactive and personable Receptionist to join our team in Cincinnati, Ohio. This Contract to permanent position offers an excellent opportunity to contribute to a dynamic healthcare environment while showcasing your organizational and communication skills. The ideal candidate will be the first point of contact for visitors and callers, ensuring smooth daily operations and providing exceptional administrative support.<br><br>Responsibilities:<br>• Handle incoming calls with attention to detail, directing them to the appropriate individuals or departments.<br>• Manage the filing and organizing of documents to ensure accessibility and efficiency.<br>• Operate fax machines for sending and receiving critical communications.<br>• Sort and distribute incoming mail promptly to relevant recipients.<br>• Coordinate the preparation and delivery of outgoing mail in a timely manner.<br>• Welcome visitors warmly, assisting with inquiries and directing them as needed.<br>• Provide general administrative support to team members to facilitate smooth operations.<br>• Maintain a well-organized and detail-oriented reception area.<br>• Monitor and manage multi-line phone systems effectively.
We are looking for a Data Visualization Specialist to join our team in Cincinnati, Ohio. In this role, you will create impactful visual representations of data to support decision-making processes and business strategies. You will collaborate with teams across various industries to design, develop, and implement reporting solutions that meet client needs.<br><br>Responsibilities:<br>• Develop a deep understanding of business processes and client requirements across diverse industries.<br>• Create and maintain data visualizations using tools such as Power BI, Tableau, and Qlik.<br>• Apply best practices for data visualization, ensuring appropriate representation of information for effective communication.<br>• Design and implement data models to support reporting and analytics capabilities.<br>• Analyze datasets and apply enrichment or aggregation techniques to optimize reporting outcomes.<br>• Collaborate with stakeholders to define project goals and ensure alignment with business objectives.<br>• Build and manage reporting solutions using both on-premises and cloud-based data platforms.<br>• Evaluate data to identify trends and insights that drive strategic decision-making.<br>• Provide technical guidance and support to teams utilizing visualization tools.<br>• Continuously refine and enhance reporting processes to improve efficiency and accuracy.
We are looking for a skilled Collections Specialist to join our team on a contract basis in Blue Ash, Ohio. In this role, you will handle incoming payments, reconcile accounts, and recover outstanding balances while maintaining positive relationships with customers. This position requires strong attention to detail and expertise in collection processes.<br><br>Responsibilities:<br>• Process and post incoming payments accurately and efficiently.<br>• Reconcile customer accounts to ensure all records are up-to-date and precise.<br>• Contact customers to collect overdue balances while maintaining a detail-oriented and courteous approach.<br>• Investigate and resolve discrepancies in billing and payments.<br>• Collaborate with internal teams to address and resolve collection issues.<br>• Generate reports detailing collection activities and account statuses.<br>• Ensure compliance with company policies and procedures in all collection efforts.<br>• Communicate effectively with customers to negotiate payment plans when necessary.<br>• Maintain accurate documentation of all collection interactions and transactions.<br>• Provide recommendations for improving collection strategies and processes.
<p>We are looking for an experienced Collections Specialist in Fairfield, Ohio. In this role, you will manage and oversee collection processes for both commercial and consumer accounts, ensuring timely and accurate billing and payments. This is a long-term contract position with an opportunity to contribute significantly to our financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Manage collections for commercial and consumer accounts, ensuring timely payment resolutions.</p><p>• Prepare and send statements to clients to facilitate payment processes.</p><p>• Monitor account balances and identify overdue payments for follow-up.</p><p>• Communicate effectively with clients to resolve billing discrepancies and payment issues.</p><p>• Apply credit and collection policies consistently across all accounts.</p><p>• Maintain accurate records of collection activities and payment histories.</p><p>• Collaborate with internal teams to address account concerns and improve collection strategies.</p><p>• Utilize Epicor ERP system to manage and track collection processes.</p><p>• Provide regular reporting on collection activities and account statuses.</p><p>• Ensure compliance with company policies and relevant regulations.</p>
<p>We are looking for an experienced Continuous Improvement Specialist to support our client on the west side of Cincinnati. In this project role, you will play a key part in maintaining and improving manufacturing processes to ensure compliance with quality standards. This position offers the opportunity to apply your expertise in lean manufacturing and Six Sigma methodologies to drive operational excellence. This role is 100% onsite and manufacturing experience is required. </p><p><br></p><p>Responsibilities:</p><p>• Validate job instructions by ensuring processes align with prescribed guidelines.</p><p>• Conduct time studies to analyze value-added tasks, foreign elements, and non-cyclic work.</p><p>• Develop standard work combination sheets to optimize workflows.</p><p>• Break down jobs into distinct elements, supporting balanced work charts.</p><p>• Utilize Excel extensively and leverage tools like Minitab for data analysis.</p><p>• Collaborate on plant layout improvements to enhance efficiency.</p><p>• Promote safety and ergonomics within manufacturing processes.</p><p>• Implement lean manufacturing practices to streamline operations.</p><p>• Apply Six Sigma principles to address quality challenges and drive improvement.</p><p>• Ensure consistent quality control measures are applied throughout production.</p>
<p>We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Moraine, Ohio. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and efficient handling of administrative tasks. This position offers an excellent opportunity to contribute to the daily operations of a dynamic construction industry setting.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors in a welcoming and detail-oriented manner.</p><p>• Answer incoming phone calls promptly, directing them to the appropriate departments or individuals.</p><p>• Process and distribute incoming and outgoing mail accurately and efficiently.</p><p>• Maintain the reception area to ensure a clean and organized workspace.</p><p>• Provide general administrative support to the team as needed.</p><p>• Coordinate scheduling and appointments, ensuring seamless operations.</p><p>• Handle inquiries and provide basic information about the company.</p><p>• Assist with data entry and document management tasks.</p><p>• Support internal communication by relaying messages and updates effectively.</p><p>• Manage office supplies inventory and place orders when necessary.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
