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2 results for Customer Experience Marketing Manager in Cincinnati, OH

Customer Service Representative

Sharonville, OH
onsite
Temporary to Hire
17.4135 - 20.163 USD / Hourly
We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio in a contract opportunity with permanent potential. This position focuses on delivering responsive support for incoming customer requests, entering and updating orders with precision, and helping customers with product-related questions. The ideal candidate brings strong communication skills, thrives in a fast-moving environment, and can coordinate effectively with internal partners to ensure a smooth customer experience. Responsibilities: • Respond to a steady flow of inbound customer calls and provide courteous, solution-focused assistance. • Enter new orders into internal systems, review details for completeness, and update records as customer needs change. • Answer questions related to product availability, pricing, order progress, and expected delivery timing. • Handle revisions, cancellations, and other order adjustments while keeping customers informed throughout the process. • Share basic product guidance and help customers identify suitable options based on their requirements. • Work with sales, production, operations, and shipping teams to address service issues and support timely order fulfillment. • Escalate more complex customer or product concerns to the appropriate internal contacts and track them through resolution. • Maintain organized and accurate documentation of customer interactions, orders, and follow-up activities.
2026-06-12T00:00:00Z

Sales Manager

Cincinnati, OH
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a dynamic Sales Manager to drive revenue growth and lead sales efforts for our service-based organization in Springdale, Ohio. This role combines strategic planning, customer relationship management, and team leadership to achieve ambitious sales targets. The ideal candidate will have a proven track record in B2B sales and the ability to manage both new business development and existing client portfolios. Responsibilities: • Develop and implement effective sales strategies to maximize revenue from new and existing customers. • Actively prospect and qualify leads to identify new business opportunities and close deals. • Manage a portfolio of key accounts, ensuring repeat business, renewals, upselling, and cross-selling opportunities. • Build and maintain strong relationships with customers, acting as a trusted advisor and understanding their unique needs. • Collaborate with technical presales teams to deliver tailored solutions and compelling presentations. • Oversee contract negotiations and pricing discussions to secure profitable agreements. • Provide guidance, coaching, and support to sales team members, fostering a high-performance culture. • Coordinate with sales administration to ensure accurate quotations, order processing, and reporting. • Track and analyze sales performance metrics, market trends, and customer feedback to refine strategies. • Report pipeline activity and sales forecasts to management, ensuring transparency and alignment with organizational goals.
2026-06-09T00:00:00Z