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1 result for Collections Specialist in Cincinnati, OH
- Sharonville, OH
- onsite
- Permanent
- 50000 - 55000 USD / Yearly
- <p>We are seeking a dedicated Collections Specialist to join our Accounting Operations team. In this role, you will manage a high-volume portfolio of accounts receivable (AR), working cross-functionally with internal teams and directly with customers to resolve overdue balances and maintain positive business relationships. If you are detail-oriented, possess strong analytical skills, and enjoy contributing to process improvement, we want to hear from you!</p><p><strong>Key Responsibilities:</strong></p><ul><li>Review weekly aging reports and actively follow up with customers on overdue balances to accelerate collections.</li><li>Oversee a dynamic portfolio of approximately 700 active AR accounts.</li><li>Collaborate closely with internal departments and external customers to keep accounts reconciled and in good standing.</li><li>Investigate and address customer claims and account disputes promptly.</li><li>Apply cash receipts and reconcile assigned accounts; provide backup support for team cash application duties.</li><li>Perform credit reviews and recommend suitable credit limits for customers.</li><li>Research and process refund requests for customers with long-standing credit balances.</li><li>Supply customers with invoice copies and monthly statements as needed.</li><li>Review and authorize work order releases for accounts exceeding credit limits.</li><li>Partner daily with branch Customer Service Representatives and Managers to ensure exceptional AR service.</li><li>Assist with AR-related vendor documentation, including W9 forms and account setup for governmental agencies.</li><li>Evaluate and approve requests for credit limit increases.</li><li>Maintain tax-exempt status and update related tax applications in Vertex.</li><li>Handle credit balance documentation and facilitate customer refund requests.</li><li>Prepare, review, and mail monthly statements in a timely fashion.</li><li>Process incoming credit card payments and prepare deposits for checks not routed to the lockbox.</li><li>Digitize and upload key customer documentation in internal systems.</li><li>Embrace and adapt to emerging technology and new software solutions.</li><li>Support accounting and finance special projects, such as audit documentation requests.</li></ul><p><br></p>
- 2026-03-09T00:00:00Z