5 results for Tier Ii Help Desk Analyst in Chicago, IL

Tier 2 Help Desk/Desktop Support Analyst

Cary, IL
onsite
Contract / Temporary to Hire
33.25 - 38.5 USD / Hourly
We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
2026-04-02T00:00:00Z

Deal Desk Analyst

Chicago, IL
remote
Temporary
30 - 35 USD / Hourly
We are looking for a detail-oriented Deal Desk Analyst to join our team in Chicago, Illinois. In this contract position, you will play a key role in managing and processing various operational tasks, ensuring accuracy and efficiency in support of our sales and business functions. This is an excellent opportunity to collaborate with diverse teams, including legal, finance, and billing, and contribute to streamlined workflows. Responsibilities:• Navigate Salesforce efficiently to manage quotes, opportunities, accounts, and files.• Review and edit customer and vendor contracts, ensuring proper version control and document protection.• Handle redline edits, including commenting, tagging, and cleaning up finalized documents.• Utilize Microsoft Suite tools such as Word and SharePoint to complete tasks effectively.• Ensure all documentation is accurate and comprehensive, maintaining a high level of attention to detail.• Process and manage electronic signatures using DocuSign.• Collaborate with legal, finance, and billing teams to address paperwork and post-deal inquiries.• Provide support to sales teams by identifying process requirements and suggesting improvements.• Manage multiple requests and priorities simultaneously, maintaining focus and organization.
2026-03-26T00:00:00Z

Process & Systems Analyst

Chicago, IL
onsite
Permanent
90000 - 110000 USD / Yearly
The salary range for this position is $90,000 - $110,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. Job Description:<ul><li>Lead structured Kaizen cycles focused on throughput, quality and risk reduction.</li><li>Apply relevant Process Management tools (e.g. Lean/Six Sigma tools such as VSM (Value Stream Mapping), SIPOC (Supplier, Input, Process, Output, Customer), 5 Whys, Ishikawa).</li><li>Perform process mining and time‑and‑motion analysis.</li><li>Identify root causes of rework, delays, documentation errors and funding bottlenecks.</li><li>Design and develop To‑Be processes including clear role definitions, handoffs, and service-level expectations. As minimum expected is inclusion of RACI (Responsible, Accountable, Consulted, Informed), SLAs and control points.</li><li>Analyze and document current (“as-is”) processes across all functions – e.g. origination, credit, operations, funding/treasury, and portfolio management.</li><li>Identify inefficiencies (benchmarking against other countries in the network, against the market), bottlenecks, error drivers, and compliance-related risks.</li><li>Support the creation and maintenance of standard operating procedures (SOPs), process maps, and work instructions.</li><li>Serve as the primary process interface between functions (e.g., IT, Risk, Operations, Finance).</li><li>Align process and system requirements with Group standards while ensuring local regulatory and operational needs are met.</li><li>Facilitate cross-functional workshops to align stakeholders on process changes, implementation steps, and responsibilities.</li><li>Translate business requirements into structured change requests for HQ IT teams, or external local providers.</li><li>Define functional requirements, expected outcomes, dependencies, acceptance criteria, and test scenarios.</li><li>Support prioritization of change requests and maintain transparency on timelines and delivery status.</li><li>Coordinate user acceptance testing (UAT) with local teams and document test results.</li><li>Ensure system enhancements support process design, reporting, compliance, and operational efficiency.</li><li>Monitor performance of external systems and service quality, maintaining communication and coordination with external providers (if such).</li><li>Translate gaps into OCR (Optical Character Recognition)/RPA (Robotic Process Automation) and workflow opportunities.</li><li>Build business cases with ROI and risk impact.</li><li>Define data quality rules and reporting requirements</li><li>Monitor and supervise process implementation across teams, ensuring adoption and operational consistency.</li><li>Track and manage implementation progress, risks, open issues, and mitigation actions.</li></ul>
2026-03-25T00:00:00Z

Reporting Analyst

Chicago, IL
onsite
Permanent
100000 - 115000 USD / Yearly
The salary range for this position is $100,000 - $115,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The Portfolio Data & Analytics team is responsible for ongoing portfolio company performance monitoring and analysis, FP&A and complex financial modeling, valuing the investment positions in each of the firm’s portfolio companies, and content creation and analysis supporting investor relations. The Reporting Assurance Analyst will play a critical role in ensuring the accuracy and integrity of all external investor communications, including LP emails, press releases, and quarterly investor presentations. This process entails building out supporting documentation that is easily traceable and orderly. While the primary focus will be on compliance and documentation for investor communications, the role will also support the broader functions of the Portfolio Data & Analytics team. Key Responsibilities: • Help prepare various presentations and supporting analyses for the firm’s most critical investor meetings, including the annual meeting, semi-annual advisory board meetings and investor conference calls• Ensure all external communications are accurate and compliant with regulatory standards• Develop and maintain detailed supporting documentation and tie-out work for investor communications• Collaborate with investment teams and senior leadership to verify data and content accuracy• Assist the Investor Relations team with fundraising and diligence requests from LPs and prospective LPs• Support the broader Portfolio Data & Analytics team ensure accuracy on various quarterly and ad hoc outputsOther responsibilities and opportunities: • Continually evaluate possible new technology solutions and propose process revisions to assist in data aggregation as the firm continues to expand portfolio investments in both number and complexity
2026-03-05T00:00:00Z

EDI Analyst

Wheeling, IL
onsite
Permanent
90000 - 100000 USD / Yearly
We are looking for an experienced EDI Analyst to join our team in Wheeling, Illinois. This role is ideal for someone with a strong background in Electronic Data Interchange (EDI) processes and project management, who thrives in collaborative settings and values operational efficiency. As a key contributor, you will play an essential role in optimizing workflows, ensuring data accuracy, and streamlining transaction processes. Responsibilities: • Develop, configure, and maintain EDI maps to support seamless data exchange. • Oversee EDI transactions and workflows to ensure accuracy and timely processing. • Collaborate with team members to identify and implement process improvements. • Act as the primary technical resource for EDI-related inquiries and troubleshooting. • Manage projects aimed at enhancing EDI operations and system performance. • Provide detailed technical specifications and documentation to support ongoing operations. • Utilize Microsoft SQL Server to analyze and manage data integrations. • Support the IT Manager by serving as a trusted advisor and assisting in strategic planning. • Work closely with administrators, IT support, and developers to align EDI processes with organizational goals. • Monitor and resolve any issues that may arise in the EDI system.
2026-03-17T00:00:00Z