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4 results for Senior Salesforce Technical Lead in Chicago, IL

Senior Customer Service Lead

Rolling Meadows, IL
onsite
Permanent / Full Time
70000 - 85000 USD / Yearly
Our client is looking for a motivated and detail-oriented Senior Customer Service Lead to oversee a team of customer service representatives and enhance overall client satisfaction. Based in Hoffman Estates, Illinois, this role is pivotal in managing customer accounts, improving operational workflows, and ensuring seamless order-to-cash processes. The ideal candidate will thrive in a collaborative environment, driving efficiency while mentoring team members to deliver exceptional service. Responsibilities:• Supervise and coordinate customer order processing, delivery schedules, and sales orders while ensuring smooth transitions to fulfillment and accounting teams.• Establish and enforce response-time service level agreements (SLAs) for customer inquiries, coaching team members to meet accuracy and speed benchmarks.• Analyze customer order patterns and inventory signals to proactively secure orders and avoid service disruptions.• Collaborate with sales teams to forecast demand and provide actionable input during Monthly Sales & Inventory planning meetings.• Streamline workflows for quotes, pricing, inventory availability, and delivery timelines, ensuring documentation of standard procedures for consistency.• Mentor customer service representatives through regular one-on-one meetings, performance evaluations, and cross-training initiatives to build team expertise.• Drive process improvements that enhance inventory management and order accuracy, contributing to overall operational efficiency.• Partner with stakeholders to ensure customer insights are effectively translated into supply chain strategies and actionable volume signals.• Maintain and update department standard operating procedures (SOPs) to reflect best practices and efficiency goals.• Perform additional tasks and projects as assigned to support the department's objectives. Hybrid schedule (Mon–Thurs onsite, Fridays remote)Compensation: $70k–$85k + 10% bonus (based on company performance) Benefits: medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays.
2026-04-16T00:00:00Z

Salesforce Functional Marketing Cloud Trainer

Chicago, IL
onsite
Temporary / Contract
71.25 - 82.5 USD / Hourly
We are looking for an experienced Salesforce Functional Marketing Cloud Trainer to join our team on a contract basis in Chicago, IL. In this role, you will leverage your expertise to deliver training and guidance on Salesforce Marketing Cloud functionalities, ensuring users are proficient and confident in utilizing the platform effectively. This position offers an opportunity to work with diverse teams and contribute to optimizing marketing operations. Responsibilities:• Deliver comprehensive training sessions on Salesforce Marketing Cloud functionalities to diverse user groups.• Develop training materials, guides, and documentation to support user adoption and proficiency.• Provide insights and recommendations to enhance the use of Salesforce Marketing Cloud tools.• Collaborate with stakeholders to identify training needs and tailor content accordingly.• Utilize Audit Compliance principles to ensure adherence to regulatory and operational standards.• Offer support in the configuration and practical application of Atlassian Jira tools.• Assist in the integration and troubleshooting of Cisco Technologies within marketing workflows.• Conduct periodic assessments to evaluate the effectiveness of training programs.• Partner with teams to streamline processes and optimize the use of Salesforce Marketing Cloud.• Stay updated on industry trends and Salesforce updates to inform training content.
2026-04-20T00:00:00Z

Senior Okta Engineer

AMF O'hare, IL
onsite
Permanent / Full Time
110000 - 120000 USD / Yearly
Overview Robert Half is hiring a Senior Okta Engineer to take ownership of identity and access management capabilities across the organization. This role will focus on modernizing authentication methods, strengthening access controls, and shaping long-term IAM direction while working closely with both technical teams and business stakeholders. What You’ll Do<ul><li>Lead the rollout of passwordless authentication methods, including FIDO2/WebAuthn, biometrics, and device-based credentials</li><li>Develop adaptive authentication approaches that factor in user behavior, location, and risk signals</li><li>Help define and execute a forward-looking IAM strategy, including roadmap planning and ongoing program evolution</li><li>Implement oversight and monitoring of privileged access to reduce risk tied to elevated permissions</li><li>Collaborate with internal teams and external partners to stay aligned with IAM best practices and emerging technologies</li><li>Produce and maintain clear documentation to support governance, audits, and compliance needs</li><li>Partner with business units to design access workflows, approval processes, and certification/reporting mechanisms</li><li>Refine and improve how user access is granted, updated, and removed across systems</li><li>Support the configuration and day-to-day management of IAM platforms and tools</li><li>Maintain security policies and user-facing guidance, including training materials and completion tracking</li><li>Participate in regular access reviews to ensure compliance with internal standards and regulatory expectations</li><li>Identify gaps and drive enhancements across IAM processes, controls, and tooling</li></ul>
2026-04-03T00:00:00Z

Sr. Software Engineer

Chicago, IL
onsite
Temporary to Hire
55.4135 - 64.163 USD / Hourly
We are looking for a skilled Sr. Software Engineer to join a dynamic team within the real estate and property industry. In this contract-to-permanent position, you will play a key role in building and maintaining custom web applications that drive operational efficiency across the organization. This role is based in Chicago, Illinois, and offers a hybrid work environment with three days onsite per week. Responsibilities: • Design, develop, test, and deploy full stack web applications using React and .NET technologies. • Own the architecture, scalability, and maintainability of internal applications to ensure long-term performance. • Build and integrate APIs, connecting front-end, back-end, and database layers seamlessly. • Troubleshoot and enhance existing applications to improve functionality and user experience. • Partner with data engineering and analytics teams to align applications with the organization's data platform. • Write clean, secure, and well-documented code that adheres to industry best practices. • Conduct code reviews and participate in deployment processes to maintain high-quality standards. • Provide production support and resolve technical issues in a timely manner. • Contribute to data-related tasks such as SQL queries, basic data modeling, and collaborating on analytics projects.
2026-04-13T00:00:00Z