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5 results for Product Controller Manager in Chicago, IL

Quality Control Manager

Arlington Heights, IL
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for a Quality Control Manager to lead and strengthen the quality assurance program supporting mortgage servicing operations in the Northwest suburbs of Chicago Illinois. This role will shape review standards, evaluate borrower and client interactions, and translate findings into practical improvements that elevate service, compliance, and operational consistency. The position also works closely with leadership and cross-functional teams to identify risk patterns, support corrective action plans, and enhance the overall customer experience. Responsibilities:• Build, manage, and refine a quality assurance framework for customer-facing mortgage servicing functions, with a strong focus on call reviews and service consistency.• Evaluate recorded borrower and client communications to measure professionalism, accuracy, policy adherence, and regulatory compliance.• Create and maintain scorecards, review criteria, and testing approaches that support fair and effective quality evaluations across teams.• Examine complaint activity, customer feedback, and performance data to uncover recurring issues, service gaps, and opportunities for improvement.• Recommend and help implement actions that improve borrower satisfaction, strengthen first-contact resolution, and raise overall service standards.• Work with Compliance and operational leaders to ensure monitoring practices reflect current regulatory requirements, client expectations, and emerging risk areas.• Oversee remediation tracking by confirming that identified deficiencies are addressed and corrective actions are completed effectively.• Prepare reporting for leadership that summarizes quality trends, key metrics, risk observations, and performance insights.• Coach managers and team members on review outcomes and contribute to training initiatives based on quality results and operational trends.• Partner with departments including Customer Service, Cashiering, Tax and Insurance, Loan Administration, and Investor Services to resolve escalations and improve borrower outcomes.
2026-06-19T00:00:00Z

Quality Control Manager

Chicago, IL
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
The salary range for this position is $80,000 - $85,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job Description:• Develop, administer, and continuously improve the call monitoring and quality assurance program. • Review recorded customer and client interactions to assess service quality, professionalism, accuracy, compliance, and adherence to company standards. • Develop, maintain, and periodically update quality scorecards, evaluation criteria, and testing methodologies for customer-facing teams. • Analyze customer experience trends, borrower feedback, complaint data, and quality review findings to identify opportunities for service improvements. • Develop recommendations that enhance customer satisfaction, first-call resolution, and overall service quality. • Monitor borrower complaints, escalation trends, and customer dissatisfaction indicators to identify root causes and recommend corrective actions. • Monitor customer interactions for compliance with CFPB servicing regulations, RESPA, FDCPA, FCRA, UDAAP, SCRA, and applicable client requirements. • Partner with Compliance to ensure quality reviews align with regulatory expectations and emerging risks. • Track remediation efforts and validate corrective actions to ensure deficiencies are effectively addressed. • Prepare and present quality assurance reports, trend analyses, risk assessments, and performance metrics to management and executive leadership.
2026-06-11T00:00:00Z

Marketing Manager

Sugar Grove, IL
onsite
Temporary / Contract
40 - 45 USD / Hourly
We are seeking an experienced and strategic Marketing Manager to lead integrated marketing efforts for a diverse portfolio of programs and services. This role is ideal for a creative, data-driven marketing professional who thrives in a collaborative environment and can manage campaigns that engage multiple audience segments and support key organizational goals. The Marketing Manager will provide leadership and oversight across marketing strategy, brand management, campaign execution, publications, and marketing operations. This individual will also supervise team members, support budget management, and help optimize marketing systems and processes to improve performance and conversion outcomes. Key Responsibilities<ul><li>Plan, develop, and manage integrated marketing campaigns aligned with organizational goals and strategic priorities.</li><li>Create data-driven marketing communications plans with a strong focus on driving enrollment, engagement, and conversion.</li><li>Partner with executive leadership and cross-functional stakeholders to develop and implement marketing strategies.</li><li>Mentor and supervise a team of five Marketing and Communications Coordinators.</li><li>Evaluate and improve departmental processes to enhance communication, service, productivity, and efficiency.</li><li>Ensure consistent brand execution across paid, owned, and earned channels.</li><li>Provide campaign and brand direction to internal marketing and communications stakeholders.</li><li>Assist with management of the marketing and communications budget, with a focus on offline paid media and print collateral.</li><li>Serve as the department’s CRM and marketing automation subject matter expert, partnering with admissions and other teams to improve workflows and communications throughout the enrollment funnel.</li><li>Build, deliver, and analyze automated communications designed to improve conversion rates.</li><li>Oversee production of institutional publications, including brochures, flyers, newsletters, catalogs, schedules, and handbooks, to ensure quality and brand consistency.</li><li>Use available data and reporting tools to track progress, measure campaign performance, and maintain records and archives.</li><li>Perform other duties as assigned.</li></ul>
2026-07-06T00:00:00Z

Associate, Global Product Management

Chicago, IL
onsite
Temporary / Contract
30 - 50 USD / Hourly
We are looking for a dedicated Associate, Global Product Management to oversee operational tools and automation solutions that enhance efficiency and reduce manual efforts within the organization. This high-impact role requires strategic thinking, collaboration with stakeholders, and the ability to deliver products that improve operational workflows and data quality. This is a long-term contract position based in Chicago, Illinois. Responsibilities: • Develop and manage a comprehensive roadmap for operational tools, workflows, and automation solutions that mitigate risks and streamline processes. • Design platform strategies, including interaction patterns, automation frameworks, and system integration decisions to optimize operational efficiency. • Identify opportunities to replace fragmented tools or manual processes with automated solutions, prioritizing investments based on operational impact. • Define and monitor key performance indicators (KPIs) to measure adoption rates, cost savings, efficiency improvements, and stakeholder satisfaction. • Maintain data quality as a core product discipline, utilizing dashboards and scoring frameworks to ensure reliable and trustworthy data. • Lead the execution of site onboarding processes through the Minimum Viable Infrastructure framework, aligning cross-functional inputs to establish priorities. • Collaborate with operations teams to gather requirements, validate concepts, and translate needs into actionable product specifications. • Advocate for the operational perspective in product decisions, ensuring risks such as tool fragmentation are identified and mitigated early. • Manage the product backlog, refining user stories with clear acceptance criteria and maintaining a pipeline of prioritized deliverables. • Partner closely with the Product Manager to ensure timely delivery of solutions that align with organizational goals.
2026-06-25T00:00:00Z

Digital Program Manager

Des Plaines, IL
onsite
Temporary / Contract
55 - 65 USD / Hourly
We’re hiring a Senior Program Manager to drive delivery across a large-scale AI Search and Generative Engine Optimization (GEO) program spanning 55+ workstreams.This is a high-impact role for someone who thrives in complexity, moves at pace, and can keep multiple internal teams and agency partners aligned against clear deadlines, standards, and commercial outcomes. What you’ll do<ul><li>Own end-to-end program delivery across content, technical, authority, social, community, and commercial workstreams</li><li>Manage the master plan, dependencies, risks, and RAG status across 55+ initiatives</li><li>Lead weekly program standups and executive reporting</li><li>Keep agency partners and internal stakeholders accountable to timelines, quality standards, and deliverables</li><li>Coordinate across multiple lines of business and internal stakeholders</li><li>Oversee tooling and process infrastructure to ensure a single source of truth across the program</li></ul>
2026-07-08T00:00:00Z