Add your latest resume to match with open positions.
2 results for Product Controller Manager in Chicago, IL
- Chicago, IL
- onsite
- Permanent / Full Time
- 80000 - 85000 USD / Yearly
- <p><em>The salary range for this position is $80,000 - $85,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p>The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><b><u>Job Description:</u></b></p><p>• Develop, administer, and continuously improve the call monitoring and quality assurance program. </p><p>• Review recorded customer and client interactions to assess service quality, professionalism, accuracy, compliance, and adherence to company standards. </p><p>• Develop, maintain, and periodically update quality scorecards, evaluation criteria, and testing methodologies for customer-facing teams. </p><p>• Analyze customer experience trends, borrower feedback, complaint data, and quality review findings to identify opportunities for service improvements. </p><p>• Develop recommendations that enhance customer satisfaction, first-call resolution, and overall service quality. </p><p>• Monitor borrower complaints, escalation trends, and customer dissatisfaction indicators to identify root causes and recommend corrective actions. </p><p>• Monitor customer interactions for compliance with CFPB servicing regulations, RESPA, FDCPA, FCRA, UDAAP, SCRA, and applicable client requirements. </p><p>• Partner with Compliance to ensure quality reviews align with regulatory expectations and emerging risks. </p><p>• Track remediation efforts and validate corrective actions to ensure deficiencies are effectively addressed. </p><p>• Prepare and present quality assurance reports, trend analyses, risk assessments, and performance metrics to management and executive leadership. </p>
- 2026-07-17T00:00:00Z
- Evanston, IL
- onsite
- Temporary / Contract
- 60 - 70 USD / Hourly
- We are looking for an experienced Project Manager to support complex identity and access management initiatives in Evanston, Illinois. This Long-term Contract position requires a strong leader who can coordinate technical teams, keep delivery on track, and maintain clear communication across stakeholders. The ideal candidate brings a structured project approach, strong knowledge of Agile practices, and the ability to guide Active Directory, organizational identity, and Entra ID engineering efforts.<br><br>Responsibilities:<br>• Direct project planning and execution for identity-focused initiatives, ensuring timelines, scope, and deliverables remain aligned with business objectives.<br>• Lead coordination across Active Directory, organizational identity, and Entra ID engineering teams to drive progress and resolve delivery challenges.<br>• Facilitate Agile ceremonies, monitor sprint outcomes, and promote effective collaboration among technical and business participants.<br>• Use Jira to track milestones, action items, risks, and dependencies while maintaining accurate project visibility for stakeholders.<br>• Manage stakeholder communication by providing status updates, escalating issues when needed, and supporting informed decision-making.<br>• Oversee project documentation, governance materials, and reporting to ensure consistency and accountability throughout the engagement.<br>• Identify project risks, develop mitigation strategies, and adjust plans proactively to support successful delivery.<br>• Support technical initiatives involving identity-related changes or transition activities as part of overall project execution.
- 2026-07-30T00:00:00Z