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6 results for Manager Of Quality Assurance in Chicago, IL

Quality Control Manager

Arlington Heights, IL
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for a Quality Control Manager to lead and strengthen the quality assurance program supporting mortgage servicing operations in the Northwest suburbs of Chicago Illinois. This role will shape review standards, evaluate borrower and client interactions, and translate findings into practical improvements that elevate service, compliance, and operational consistency. The position also works closely with leadership and cross-functional teams to identify risk patterns, support corrective action plans, and enhance the overall customer experience. Responsibilities:• Build, manage, and refine a quality assurance framework for customer-facing mortgage servicing functions, with a strong focus on call reviews and service consistency.• Evaluate recorded borrower and client communications to measure professionalism, accuracy, policy adherence, and regulatory compliance.• Create and maintain scorecards, review criteria, and testing approaches that support fair and effective quality evaluations across teams.• Examine complaint activity, customer feedback, and performance data to uncover recurring issues, service gaps, and opportunities for improvement.• Recommend and help implement actions that improve borrower satisfaction, strengthen first-contact resolution, and raise overall service standards.• Work with Compliance and operational leaders to ensure monitoring practices reflect current regulatory requirements, client expectations, and emerging risk areas.• Oversee remediation tracking by confirming that identified deficiencies are addressed and corrective actions are completed effectively.• Prepare reporting for leadership that summarizes quality trends, key metrics, risk observations, and performance insights.• Coach managers and team members on review outcomes and contribute to training initiatives based on quality results and operational trends.• Partner with departments including Customer Service, Cashiering, Tax and Insurance, Loan Administration, and Investor Services to resolve escalations and improve borrower outcomes.
2026-07-16T00:00:00Z

Quality Control Manager

Chicago, IL
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
The salary range for this position is $80,000 - $85,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job Description:• Develop, administer, and continuously improve the call monitoring and quality assurance program. • Review recorded customer and client interactions to assess service quality, professionalism, accuracy, compliance, and adherence to company standards. • Develop, maintain, and periodically update quality scorecards, evaluation criteria, and testing methodologies for customer-facing teams. • Analyze customer experience trends, borrower feedback, complaint data, and quality review findings to identify opportunities for service improvements. • Develop recommendations that enhance customer satisfaction, first-call resolution, and overall service quality. • Monitor borrower complaints, escalation trends, and customer dissatisfaction indicators to identify root causes and recommend corrective actions. • Monitor customer interactions for compliance with CFPB servicing regulations, RESPA, FDCPA, FCRA, UDAAP, SCRA, and applicable client requirements. • Partner with Compliance to ensure quality reviews align with regulatory expectations and emerging risks. • Track remediation efforts and validate corrective actions to ensure deficiencies are effectively addressed. • Prepare and present quality assurance reports, trend analyses, risk assessments, and performance metrics to management and executive leadership.
2026-07-17T00:00:00Z

Internal Audit Manager

Chicago, IL
onsite
Permanent / Full Time
140000 - 150000 USD / Yearly
The salary range for this position is $140,000 - $150,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. About the Role:As a key leader in our third line of defense, the Internal Audit Manager will drive a risk-based audit strategy that evolves with changes in the organization's strategic priorities and growth. You will oversee a portfolio of high impact audit areas covering regulatory, operational, financial, and emerging technology risks. Beyond general oversight, you will champion agile audit methodologies and continuous monitoring to provide real-time insights to the Audit Committee. Reporting to the Head of Internal Audit, you will serve as a strategic change agent to drive continuous improvement within and outside the department. Responsibilities:<ul><li>Leading end to end audit engagements, including complex integrated audits, and oversight of specialized third party co-source parties</li><li>Conducting an annual risk assessment process to capture critical risk areas and prioritize audit engagements that drive organizational value</li><li>Applying an agile audit approach to ensure the audit plan remains responsive to changes in risks while maintaining a high standard of precision and quality</li><li>Overseeing the testing of Internal Controls over Financial Reporting (ICFR) and ensuring alignment with evolving requirements and regulatory standards</li><li>Serving as an advisor to business leaders on risk management and internal controls to strengthen the organization’s control environment</li><li>Assisting with recruiting, mentoring, and developing a high-performing internal audit team, fostering a culture of technical proficiency and professional skepticism</li><li>Communicating audit results to senior leadership and monitoring the lifecycle of management’s action plans, ensuring timely and validated remediation of deficiencies </li><li>Staying abreast of emerging risk trends and leading audit practices for application within the department’s audit strategy</li></ul>
2026-07-17T00:00:00Z

Internal Audit Manager

Chicago, IL
onsite
Permanent / Full Time
145000 - 155000 USD / Yearly
The salary range for this position is up to $145,000-$155,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] Join the wave of finance professionals who are swapping their mundane 9-5s for fresh opportunities with Chicago’s top companies. About The Role The Internal Audit Business Process Manager is part of the North America Internal Audit team, to ensure compliance with Sarbanes-Oxley (SOX) requirements, identify and mitigate risks, strengthen internal controls, and improve business processes. This position also serves as a resource and advisor on process and control related matters. Excellent critical thinking, leadership and communication skills, and the ability to effectively and persuasively collaborate with all business and process areas are key components of this role. What You'll Accomplish<ul><li>Assist in developing and executing the annual internal audit plan, aligned with the company’s strategic objectives, industry best practices, and regulatory requirements</li><li>Assist in developing and maintaining Internal Audit methodology documentation, including: testing approach and templates, work programs, and reporting templates</li><li>Assist in performing risk assessments to identify key business, operational, and financial risks and ensure effective mitigation strategies are in place</li><li>Manage the end-to-end SOX program including scoping, walkthroughs, operating effectiveness testing remediation and reporting</li><li>Assist control owners in understanding how to successfully document and retain evidence of Information Used in Control (IUC) / Information Produced by Entity (IPE)</li><li>Understand Segregation of Duties and support in risk identification, monitoring, mitigation, and remediation</li><li>Analyze SOC 1 (System and Organizational Controls 1) Reports to assess the service organizations internal controls over financial reporting and ability to meet control objectives</li><li>Oversee the execution of audit and advisory reviews, including planning, fieldwork, and reporting, ensuring agreed-upon audit objectives are met and audit missions are properly managed. Scope includes: control testing, financial audits, operational audits, IT audits, and compliance reviews for all North American business</li><li>Prepare and present audit findings and recommendations to senior leadership through oral presentations and written reports, effectively communicating results, areas of concern, and proposed corrective actions</li><li>Monitor and report on the status of action plans agreed by management, and provide periodic reports on the status of internal audit activities, results, and progress against the annual audit plan</li><li>Coordinate and communicate with the external audit team</li><li>Stay updated with changes in laws, regulations, and accounting standards to ensure compliance and recommend necessary adjustments to internal control systems and processes</li><li>Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors</li></ul>
2026-07-02T00:00:00Z

IT Audit Manager

Chicago, IL
onsite
Permanent / Full Time
135000 - 140000 USD / Yearly
The salary range for this position is $135,000 - $140,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job Description<ul><li>Develop the annual IT audit plan, including the annual risk assessment, in collaboration with Internal Audit leadership</li><li>Assess, manage and optimize information technology risk across a wide range of areas, including cybersecurity, IT strategy and governance, IT regulatory and compliance requirements, and business continuity</li><li>Manage a portfolio of assigned audits and related activities, including staffing, scheduling, and coordination with the client to ensure the timely completion of the plan.</li><li>Oversee IT audits, including cybersecurity, cloud, system access controls, system implementation life cycle, and data governance</li><li>Develop audit programs and testing procedures in accordance with widely accepted IT auditing and cybersecurity standards (e.g., COBIT, NIST, CIS, CSA)</li><li>Manage and monitor the progress of the audit engagement, prioritize the workload of the audit team, and identify and escalate to the Director of Internal Audit any necessary changes to the audit as the engagement progresses</li><li>Draft complete audit reports with minimal oversight that clearly and concisely describe issues identified during the audit engagement</li><li>Ensure audit engagement quality, including adherence to Global IIA Standards and Internal Audit Department policies and standards</li><li>Deliver reviews and projects on time, within agreed budget, and in accordance with IIA Standards</li><li>Drive cross-functional assurance and compliance initiatives (such as risk assessments, monitoring approach, etc.) with other functions</li><li>Manage audits with a collaborative tone ensuring a constructive environment is maintained between the audit team and the audit client</li><li>Establish and communicate recommendations to mitigate current and emerging internal and external risks, ensuring appropriate escalation and reporting of issues impacting operations to address strategic, business and compliance objectives</li><li>Build successful relationships with client management to provide value-added consultation to influence and strengthen operational efficiencies and effectiveness, promote appropriate risk management awareness and mitigation, and provide opportunities for cost savings, and standardization and globalization of processes</li><li>Coach and manage junior staff effectively on assigned audits and projects</li><li>Contribute to the positive and team-oriented culture by maintaining cooperative relationships (assisting other project teams when necessary), facilitating the resolution of conflicts, sharing information, and accepting and providing feedback</li><li>Manage special projects as requested by management</li><li>Leverage data analytics to enhance audit effectiveness and provide insights into operational risks and efficiency opportunities</li><li>Assist the Director of Internal Audit in developing key risk indicators (KRIs) to monitor financial, operational, and IT risks.</li></ul>
2026-07-13T00:00:00Z

Director of Risk Management

Hinsdale, IL
onsite
Permanent / Full Time
145000 - 189000 USD / Yearly
Robert Half is looking for an experienced Director of Risk Management to lead a broad risk portfolio for a real estate and property organization based in Oak Brook, Illinois. In this role, you will oversee complex insurance programs, captive operations, claims management, and key financial and strategic risk initiatives. The Company's Risk Management operates as a shared service model, offering the opportunity to collaborate closely with leaders across the firm and influence risk strategy at an enterprise level Key Responsibilities<ul><li>Lead the placement, structure, and ongoing management of complex property & casualty insurance programs, including D&O/E&O, Cyber, EPL, Fiduciary, Crime, and Workers’ Compensation.</li><li>Oversee claims management, ensuring effective resolution and cost control.</li><li>Manage and grow a single-parent captive insurance program, coordinating with brokers, captive managers, and internal stakeholders to maximize utilization and revenue opportunities.</li><li>Conduct comprehensive risk assessments and enterprise risk analysis, identifying exposures and developing mitigation strategies.</li><li>Support and participate in Enterprise Risk Management (ERM) and Environmental, Social & Governance (ESG) initiatives.</li><li>Develop and execute strategies for collateral recovery, strengthening financial outcomes and reducing losses.</li><li>Perform risk-related financial forecasting, providing insight and recommendations to support strategic decision-making.</li><li>Participate in group P&L reviews, analyzing trends, variances, and opportunities for improvement.</li><li>Serve as a key advisor to leadership on insurance market conditions, coverage optimization, and cost containment.</li><li>Develop, implement, and maintain risk management policies and procedures in alignment with regulatory and industry best practices.</li><li>Act as a key member of the Cyber Security Incident Response Team and ESG committee.</li><li>Lead, mentor, and develop the risk management team, fostering professional growth and continuous improvement.</li><li>Perform supervisory duties including hiring, performance management, coaching, promotion, and disciplinary actions.</li><li>Maintain the highest standards of professionalism, integrity, and compliance with all laws, policies, and regulations.</li><li>Perform other duties as assigned.</li><li>Directly supervise 2 team members</li></ul>This role offers a salary range of $145,000-$190,000 plus bonus and comes with a full benefit package including: <ul><li>Medical/Dental/Vision insurance (PPO)</li><li>Participation in the company 401(k) plan with a company match</li><li>Vacation Time, Nine Paid Holidays, Three floating holidays per year</li><li>Sick time</li><li>Tuition reimbursement opportunity</li><li>Company-paid life insurance equaling your annual base salary</li><li>Company-paid short-term and long-term disability</li><li>Paid Parental Leave</li></ul>If interested, please contact Brian Keating at 331-264-5688.
2026-07-16T00:00:00Z