<ul><li><strong>Position: Service Specialist (Contract Role)</strong></li><li><strong>Location: Triangle Plaza 8750 W. Bryn Mawr Avenue Chicago IL USA 60631</strong></li><li><strong>Type: 100% ONSITE </strong></li><li><strong>Tentative Hourly Pay: $20 - $21/per hour</strong></li></ul><p> </p><p>JOB SUMMARY:</p><p>The Service Specialist will serve as support service representative post-implementation. This role will be supporting timely and successful resolution of client needs and improving the overall client experience. The Service Specialist is expected to build maintain positive relationships with all stakeholders including our sales organization employer groups cross functional internal partners. They will act as the administrative support execute tasks and responsibilities.</p><p>This position requires strong relationship management communication critical thinking project management and problem resolution skills to meet the diverse needs of our sales team and employer groups.</p><p> </p><p>RESPONSIBILITIES:</p><ul><li>Act as first point of contact for all incoming employer-client agent calls on the Service phone line. </li><li>Handle level 1 tasks which include but not limited to: limited policyholder terminations provide invoices re-enrollment reports provide payment status updates assist Customer Care with policy research group-level demographic updates policyholder demographic corrections or triaging these requests to the correct team.</li><li>Sales Specialist will triage the request to the Service Consultant as necessary.</li><li>- Consistently meets or exceeds expectations for departmental standards related to customer satisfaction quality average handle time auxiliary time after call work and other KPIs.</li><li>Liaison between external client and broker partners and internal home office colleagues via the Service email inquiries for level 1 tasks. </li><li>Effectively communicate findings to the appropriate parties take initiative and follow-through as the liaison with other internal departments as necessary.</li><li>Provide on-going support to clients to ensure all questions or tasks are handled timely and professionally. Must develop a broad working knowledge of company policies procedures policy information/management and premium billing administration.</li><li>Maintain customer records update admin systems and ensure accurate and detailed documentation of account or policyholder updates/changes or interactions.</li><li>Develop and maintain a trust-based positive relationship and rapport with internal and external clients.</li><li>Perform other duties as assigned.</li></ul>
<p>We are looking for an experienced EDI Analyst to join our team on a contract basis. In this role, you will focus on managing and supporting EDI processes, ensuring seamless communication between trading partners, and maintaining compliance with established standards. The ideal candidate will be a proactive problem-solver with a strong technical background in EDI systems and a proven ability to work independently.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the implementation and maintenance of EDI systems, ensuring compliance with standards such as 850, 855, 856, and 810.</p><p>• Provide functional support for EDI-related issues, including troubleshooting and resolving break/fix scenarios.</p><p>• Collaborate with trading partners to manage onboarding processes and ensure smooth integration.</p><p>• Develop and maintain EDI mapping and documentation to support data exchange requirements.</p><p>• Serve as the primary point of contact for user support, addressing inquiries and resolving technical challenges.</p><p>• Analyze and optimize existing EDI processes to improve efficiency and reliability.</p><p>• Create and update technical specifications for EDI-related projects and enhancements.</p><p>• Work closely with internal and external stakeholders to ensure seamless data flow and process alignment.</p><p>• Stay updated on industry standards and best practices to maintain the integrity of EDI systems.</p>
<p>We are looking for a Senior Identity Access Management (IAM) specialist to lead initiatives in optimizing and managing Okta Identity Cloud solutions. This long-term contract position, based in Chicago, IL, offers an opportunity to work on cutting-edge identity and access management projects, ensuring secure and efficient operations across the enterprise. Ideal candidates will bring a strong background in Okta administration and a passion for driving scalable and compliant identity solutions.</p><p><br></p><p>Responsibilities:</p><p>• Administer and configure Okta Identity Cloud solutions, including Single Sign-On, Adaptive Authentication, Lifecycle Management, and Universal Directory.</p><p>• Design and implement advanced identity workflows, policies, and automation to enhance security and efficiency.</p><p>• Act as the primary escalation point for troubleshooting complex authentication and integration issues.</p><p>• Integrate Okta with cloud-based applications and on-premises systems to ensure seamless connectivity.</p><p>• Develop and maintain secure governance processes using Okta APIs and other tools.</p><p>• Collaborate with IT, security, and business teams to align identity management strategies with Zero Trust principles.</p><p>• Monitor system logs and alerts to identify anomalies, optimize performance, and mitigate security threats.</p><p>• Create detailed documentation and provide training to IT support teams on Okta administration and best practices.</p><p>• Ensure compliance with regulatory requirements and industry standards for identity and access management security.</p>
