We are looking for an experienced Customer Service Representative to join our team in Chicago, Illinois. In this role, you will provide excellent service to members by addressing their inquiries, resolving issues, and guiding them through processes with professionalism and care. This is a long-term contract position that offers the opportunity to work in a dynamic and impactful non-profit environment.<br><br>Responsibilities:<br>• Respond to inbound calls with empathy and efficiency, ensuring member satisfaction.<br>• Accurately update and maintain member information in the system.<br>• Provide detailed explanations of policies and procedures to members.<br>• Offer guidance on best practices and necessary documentation.<br>• Utilize SharePoint and web-based member databases for seamless data management.<br>• Collaborate with team members to address complex member concerns.<br>• Manage order entry tasks and ensure data accuracy.<br>• Communicate effectively with bilingual Spanish-speaking members, if applicable.<br>• Uphold professionalism, punctuality, and attention to detail.<br>• Perform additional customer service tasks as required.
We are looking for a dedicated Customer Service Representative to join our team in Racine, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues in a detail-oriented and efficient manner. This is an excellent opportunity to contribute to a non-profit organization while developing valuable customer service skills.<br><br>Responsibilities:<br>• Handle incoming calls with care, ensuring customer concerns are addressed promptly.<br>• Provide accurate information about products, services, and policies to customers.<br>• Process orders and manage data entry tasks with attention to detail.<br>• Assist customers with resolving issues or complaints in a courteous manner.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Maintain records of customer interactions and transactions.<br>• Follow established procedures to meet quality and performance standards.<br>• Communicate effectively with customers and internal teams to achieve resolutions.<br>• Support outbound call initiatives as needed to enhance customer engagement.<br>• Continuously strive to improve processes and service quality.
We are looking for a dedicated and empathetic Customer Service Representative to join our team in Chicago, Illinois. In this Contract to permanent opportunity, you will play a pivotal role in supporting credit union members by handling inbound inquiries and providing exceptional service. This is an excellent opportunity for someone with strong communication skills and a passion for helping others in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to inbound calls from credit union members, addressing inquiries related to account balances, products, and services.<br>• Provide patient and empathetic assistance, particularly to senior members, ensuring their needs are met with care.<br>• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and resolve issues.<br>• Stay informed about the organization’s offerings to effectively guide members to appropriate solutions.<br>• Maintain a high level of accuracy and professionalism while handling sensitive financial information.<br>• Collaborate with team members to ensure seamless service delivery and meet performance goals.<br>• Adhere to attendance policies and uphold reliability standards.<br>• Participate in comprehensive training programs to develop technical skills and understanding of company procedures.<br>• Handle Saturday shifts twice a month, with a flexible schedule to ensure no more than 40 hours per week.<br>• Assist in managing increased call volumes resulting from organizational changes.
<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Westchester, Illinois. In this Contract to permanent role, you will play a vital part in delivering exceptional service and support to our customers while maintaining a positive and engaging demeanor. This position offers an opportunity to grow within the organization while honing your customer service skills in a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and courteously to a high volume of customer inquiries via phone, ensuring each interaction is handled with care and attention to detail.</p><p>• Address and resolve customer concerns, complaints, and requests efficiently while striving for customer satisfaction.</p><p>• Provide accurate and thorough information about products, services, and company policies to assist customers effectively.</p><p>• Record and maintain detailed documentation of customer interactions and resolutions in the company's system.</p><p>• Escalate complex or unresolved issues to the appropriate team or department as necessary.</p><p>• Achieve and exceed daily performance targets, including metrics for call volume, response times, and customer satisfaction.</p><p>• Demonstrate a positive attitude and detail-oriented approach to foster trust and rapport with customers.</p><p>• Collaborate with team members and other departments to ensure seamless customer support.</p><p>• Stay updated on company offerings, procedures, and tools to provide informed assistance to customers.</p><p><br></p><p>The salary range for this position is $18 to $18. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract-to-permanent basis. This role is ideal for someone passionate about delivering exceptional customer experiences and handling inquiries with attention to detail and efficiency. Based in Westchester, Illinois, this position offers an opportunity to contribute to a fast-paced and supportive environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries and concerns promptly and with attention to detail via phone and other communication channels.</p><p>• Provide detailed information about products, services, and company policies to ensure customer satisfaction.</p><p>• Address and resolve customer complaints with empathy and a solution-oriented approach.</p><p>• Accurately document customer interactions and transactions using company systems.</p><p>• Escalate complex issues to appropriate departments or team members as necessary.</p><p>• Meet or exceed performance standards related to call volume, response times, and customer satisfaction metrics.</p><p>• Maintain a courteous and detail-oriented demeanor while interacting with customers and team members.</p><p>• Adapt to varying schedules and work environments, including call center operations.</p><p>• Stay informed about company updates, policies, and procedures to provide accurate assistance.</p><p><br></p><p>The salary range for this position is $18 to $18. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring satisfaction through attentive communication and efficient problem-solving. This is a Contract to permanent position, offering the opportunity to grow within the company and contribute to a supportive and collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of customer calls promptly and courteously, ensuring a positive experience.</p><p>• Address customer concerns, complaints, and inquiries with empathy and care.</p><p>• Provide clear and accurate information about products, services, policies, and procedures.</p><p>• Record and maintain detailed documentation of all customer interactions in the system.</p><p>• Escalate complex or unresolved issues to the appropriate departments for further assistance.</p><p>• Achieve and exceed daily performance metrics, including call handling times and customer satisfaction scores.</p><p>• Maintain a positive and attentive attitude, contributing to a welcoming team atmosphere.</p><p><br></p><p>The salary range for this position is $18 to $18. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. In this role, you will handle customer interactions with attention to detail and efficiency, ensuring inquiries and issues are resolved to the highest standard. This is a contract-to-permanent position, offering the opportunity to transition into a permanent role based on performance and organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls promptly, delivering exceptional service and addressing inquiries effectively.</p><p>• Resolve customer complaints and concerns with empathy, ensuring a positive resolution.</p><p>• Provide accurate and detailed information regarding products, services, policies, and procedures.</p><p>• Document customer interactions thoroughly in the company's system for future reference.</p><p>• Escalate complex issues to appropriate departments or team members when necessary.</p><p>• Consistently meet or exceed performance goals, including metrics related to call volume, response times, and customer satisfaction.</p><p>• Maintain a detail-oriented and achievement-focused demeanor during all customer interactions.</p><p>• Adapt to various customer needs and situations in a fast-paced environment.</p><p>• Collaborate with team members to improve service delivery and share best practices.</p><p><br></p><p>The salary range for this position is $18 to $18. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p>
<p>Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.</p><p><br></p><p>How you will make an impact as a Patient Services Representative:</p><p><br></p><p>The Patient Services Representative interacts with patients at various stages of their treatment journey</p><p>Greet patients and accurately checks patients into EHR using established patient registration check-in protocols</p><p>Order Sleep Study device utilizing system</p><p>Upload sleep study reports into system</p><p>Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart</p><p>Schedule patient appointments</p><p>Answer call center calls to provide overflow coverage as necessary</p><p>Owns opening of clinic and closing of clinic per established guidelines</p><p>Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule</p><p>Order medical supplies and pharmaceuticals as needed, per established protocol</p><p>What we’re looking for in a Patient Services Representative:</p><p><br></p><p>Prior medical experience preferred</p><p>Proven ability to independently apply best practices in time management</p><p>Proven ability to multitask in a fast paced environment</p><p>Prior experience and/or desire to work in a role held accountable to quality performance metrics</p><p>Strong customer service focus</p><p>Solid technology skills including Outlook, Word, Excel, Electronic Health Records</p><p>Great attention-to-detail and accuracy in work</p><p>Solution oriented problem solver</p><p>Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done</p><p><br></p><p>The salary range for this position is $19/hr. to $20/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p>
<p>Robert Half is seeking a dedicated and proactive Collections Specialist for a contract opportunity with one of our valued clients. In this role, you will be responsible for managing receivables and ensuring timely payment resolutions while delivering excellent service to both internal and external stakeholders.</p><p><strong>Responsibilities:</strong></p><ul><li>Contact customers regarding overdue accounts and outstanding invoices.</li><li>Negotiate payment arrangements and resolve payment discrepancies.</li><li>Maintain accurate records of collections activities and customer communications.</li><li>Collaborate with accounting and sales teams to resolve customer issues.</li><li>Prepare regular aging reports and monitor account status.</li><li>Ensure compliance with company policies and relevant regulations.</li></ul>
<p>Robert Half is seeking a diligent and customer-focused Medical Collections Specialist for a contract opportunity with one of our valued healthcare clients. As a Medical Collections Specialist, you will be responsible for managing outstanding receivables in a healthcare setting and supporting the financial health of the organization.</p><p><strong>Responsibilities:</strong></p><ul><li>Contact patients and insurance companies regarding overdue medical balances.</li><li>Review patient accounts and resolve billing discrepancies.</li><li>Negotiate payment arrangements and ensure timely collection of payments.</li><li>Maintain accurate records of collection activities in compliance with HIPAA and company policies.</li><li>Collaborate with billing, insurance, and healthcare provider teams to clarify account issues.</li><li>Prepare regular aging reports and assist with reconciliations as needed.</li></ul>
<p>We are seeking a confident and proactive Service Desk Team Lead to take ownership of our service desk operations. Reporting to the IT Operations Manager, you will manage a team of three in-house technicians plus outsourced Level 1 support, delivering exceptional end-user support in a 24x7 global enterprise.</p><p>This is a leadership role requiring strategic oversight—not a traditional “hands-on-keyboard” help desk position. You will be responsible for driving operational excellence, implementing new technologies, managing budgets, scaling team resources, and optimizing service levels through SLA management and possible outsourcing initiatives. You must bring accountability, strong decision-making, and a continuous improvement mindset to this function.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and oversee daily service desk operations, providing clear direction and support</li><li>Serve as the escalation point for complex technical issues</li><li>Ensure SLA compliance and high standards for customer satisfaction and ticket resolution</li><li>Communicate professionally with users and stakeholders, both in person and via email</li><li>Identify and implement new technologies and process improvements to support ongoing business growth</li><li>Manage third-party support providers and outsourcing activities, including SLA development</li><li>Control service desk budgets and related costs</li><li>Flexibly scale team resources up or down as needed to ensure consistent performance</li><li>Promote a culture of continual learning and professional development through certifications and ongoing training</li></ul>
<p><em>The salary range for this position is up to $190,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><br></p><p><strong><u>Position Responsibilities</u></strong></p><ul><li>Work with Senior Leadership Team and Financial Leadership Team to understand the company’s vision and strategy and develop integrated EPM vision and strategies that are aligned with the company's overall strategic initiatives and financial objectives</li><li>Facilitate the establishment of daily, weekly and monthly reporting requirements</li><li>Give significant input to the development of company enterprise structure required to achieve reporting requirements and coordinate with finance and IT resources towards implementation of a transaction systems all the way through EPM reporting systems</li><li>Participate in the selection and configuration of EPM reporting tools consisting of 1) Actual Consolidation, 2) Planning and Forecasting, 3) Workforce Planning, 4) Long Range Planning (3 to 5 years), 5) Integrated Management Reporting and 6) External / SEC Reporting among others [tools currently being implemented are Tagetik and SAP’s SAC]</li><li> Create the vision and strategies for actual, plan / forecast and long range planning reporting</li><li>Establish financial standard reports to assure “one version of the truth”</li><li>Create and govern required reporting Master Data Management (MDM) Change Control processes (for entities, profit centers, cost centers, chart of accounts, standard reporting formats among others) as part of the Enterprise Master Data Governance program.</li><li>Establish links between various transformation initiatives and business strategies using methods/approaches such as capability assessment, business/financial analysis, process management and re-design, organizational assessment and stakeholder management</li><li>Contribute with financial specific expertise in establishing governance program conducted by the Master Core Data Team.</li><li>Support acquisition integration efforts by developing/enhancing playbook activities and repeatable processes for efficient and timely integration of financial data</li><li>Provide direct oversight for the management and prioritization of key projects and milestones. Responsible for overall project/program quality assurance</li><li>Provide thought leadership to ensure program objectives are achieved and stakeholders are aligned</li><li>Work directly with key stakeholders and business partners to drive improvements in core financial processes such as close/consolidations; planning, budgeting and forecasting; and management reporting</li><li>Foster continuous improvement mindset to drive change, improve access to critical information and enhance decision support capabilities across finance</li></ul>
We are looking for a detail-oriented Accounts Receivables Specialist to join our team in Mettawa, IL. In this long-term contract position, you will play a crucial role in managing collections, financial transactions, ensuring accuracy in billing, and facilitating timely collections. This opportunity is ideal for someone with strong organizational skills and a solid understanding of collections and accounts receivable processes. <br> Responsibilities: • Commercial collections to ensure timely payments and address any discrepancies. • Apply cash payments accurately to customer accounts and reconcile any variances. • Monitor and follow up on outstanding invoices to maintain healthy cash flow. • Collaborate with internal teams to streamline billing functions and resolve issues. • Utilize Microsoft Excel to create formulas and analyze financial data effectively. • Prepare and maintain detailed financial reports for management review. • Ensure compliance with company policies and regulations in all accounts receivable activities. • Provide exceptional customer service to clients regarding billing inquiries and payment processing.
We are looking for a detail-oriented and friendly Receptionist to join our team on a 4-month contract basis in Oakbrook Terrace, Illinois. In this role, you will be the first point of contact for visitors and clients, ensuring smooth day-to-day operations while providing essential administrative support. This position offers an opportunity to work in a dynamic and welcoming environment.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring a positive first impression.<br>• Manage incoming calls using a multi-line phone system and direct them appropriately.<br>• Coordinate and schedule meetings, appointments, and conference room bookings.<br>• Handle mail, packages, and deliveries with accuracy and efficiency.<br>• Maintain and organize office files, ensuring easy access when needed.<br>• Assist with data entry tasks and ensure accurate record-keeping.<br>• Provide support with email correspondence and communication tasks.<br>• Operate office equipment such as printers and scanners, and help visitors with basic technology needs.<br>• Ensure confidentiality when handling sensitive client information.<br>• Monitor and restock office supplies to maintain a well-equipped workspace.
<p>Robert Half is looking for a Travel & Entertainment Supervisor for a client in the northwest suburbs. This hybrid role involves working three days on-site and reporting directly to the Senior Manager of Accounts Payable. The ideal candidate will lead the development and implementation of travel and entertainment expense policies while ensuring compliance and cost-efficiency across the organization.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and approve travel and entertainment expenses, ensuring adherence to company policies and standards.</p><p>• Develop and update policies and procedures for travel and entertainment expenses, aligning them with industry regulations and best practices.</p><p>• Manage travel arrangements such as airfare, accommodations, and ground transportation, prioritizing cost savings and traveler safety.</p><p>• Supervise a team of specialists or coordinators, providing guidance and evaluating performance.</p><p>• Build and maintain relationships with external vendors, including travel agencies, airlines, and hotels, to negotiate contracts and resolve issues.</p><p>• Conduct training sessions for employees to ensure understanding of travel and entertainment policies and compliance guidelines.</p><p>• Analyze expense reports to identify trends, anomalies, and opportunities for cost savings; prepare detailed reports for management.</p><p>• Investigate and resolve discrepancies or compliance issues related to expense submissions.</p><p>• Stay informed on industry trends and emerging technologies to enhance travel and expense management processes.</p><p><br></p><p>This position offers a salary of $80,000-$85,000 and comes with a full benefit package including medical, dental, vision, paid time off and holiday pay.</p><p><br></p><p>If interested, please contact Brian Keating at 331-264-5688.</p>
