We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position is ideal for someone passionate about delivering exceptional support and fostering positive experiences for members. The role involves handling inbound calls, managing data entry, and providing accurate information to ensure member satisfaction.<br><br>Responsibilities:<br>• Respond to inbound calls with professionalism, empathy, and attentiveness.<br>• Record detailed notes and input data into the system accurately.<br>• Provide members with clear information on policies and next steps.<br>• Offer guidance on best practices and required documentation.<br>• Utilize SharePoint, web-based member databases, and Microsoft Office Suite efficiently.<br>• Collaborate with team members to ensure consistent service delivery.<br>• Maintain a high level of professionalism and attention to detail in all interactions.<br>• Adhere to organizational guidelines and protocols for customer service.<br>• Assist with additional responsibilities as needed to support the team.
We are looking for a dedicated and empathetic Customer Service Representative to join our team on a long-term contract basis. Based in Chicago, Illinois, this position involves providing exceptional support to members and ensuring their inquiries are resolved efficiently. As part of a non-profit organization, you will play a vital role in delivering service excellence while utilizing your expertise in call center operations.<br><br>Responsibilities:<br>• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.<br>• Accurately document call details and input data into the system using web-based tools.<br>• Provide members with clear information regarding policies, procedures, and next steps.<br>• Offer guidance on best practices and required documentation to support member needs.<br>• Utilize software such as SharePoint and Microsoft Office Suite to manage and organize member data.<br>• Collaborate with team members to ensure seamless communication and resolution of member issues.<br>• Maintain high standards of attendance, professionalism, and attention to detail.<br>• Adhere to organizational policies and procedures while delivering exceptional customer service.<br>• Complete all onboarding requirements as part of the hiring process.<br>• Perform other duties as assigned to support the team and organization.
<p><br></p><p> Job Hours of operation 7:30am-8:00pm central time </p><p> Job Schedule-Some Saturday hours may be required. </p><p> Job Schedule-five days on site. </p><p> TEMP TO PERM </p><p> bilingual is a plus but not required </p><p> Job Hours-40 hours </p><p> Interview process- 1 Interview - Onsite/WEBEX </p><p><br></p><p>A top tier insurance company is seeking a Producer Service Representative to join our fast-paced high energy growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working talented professionals! </p><p><br></p><p> JOB SUMMARY </p><p> The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of the company products and systems. </p><p><br></p><p> RESPONSIBILITIES </p><p> - Demonstrate consistent good quality and performance results. </p><p> - Provide consistent service that is customer focused and professional. </p><p> - Supporting Field Sales agents with insurance product information </p><p> - Assist with basic technical troubleshooting </p><p> - Be able confident and capable to handle all new business underwriting claim and compensation situations. </p><p> - Learn soft skills while communicating with customers </p><p> - Focus on customers' needs and develops a customer centric approach in servicing customers needs. </p><p> - Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs. </p><p> - Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership. </p><p> - Learn all policy product lines all procedures for the core and worksite calls. </p><p> - Provides support for business partners as needed. </p><p> - Represents the company tenants: Personal Connection Empathy Problem-Solving and Ownership. </p><p><br></p><p> </p><p> </p>
We are looking for a dedicated Support Specialist to join our team in Itasca, Illinois. In this Contract-to-Permanent position, you will play a key role in ensuring client satisfaction by facilitating onboarding, delivering training, and providing first-tier support. This opportunity is ideal for someone passionate about customer success and skilled in addressing technical and service-related inquiries.<br><br>Responsibilities:<br>• Guide new clients through onboarding processes, providing comprehensive training on the use of the client portal.<br>• Create and enhance training materials, including walkthroughs and video guides, to support effective learning.<br>• Act as the primary point of contact for customer inquiries, researching and delivering clear solutions to address their needs.<br>• Update and maintain client portal environments to ensure accuracy and functionality.<br>• Collaborate with internal teams to address technical issues and enhance the customer experience.
We are looking for an experienced Service Specialist to join our team in Chicago, Illinois. This long-term contract position involves providing comprehensive post-implementation support to clients, ensuring their needs are addressed efficiently and improving overall satisfaction. The ideal candidate will excel at building strong relationships with stakeholders, managing administrative tasks, and delivering exceptional service.<br><br>Responsibilities:<br>• Offer prompt and detail-oriented support to clients, addressing inquiries and resolving issues to enhance client satisfaction.<br>• Maintain accurate and up-to-date customer records by updating administrative systems and documenting policyholder interactions.<br>• Develop trust-based relationships with internal teams, employer groups, and external stakeholders to foster collaboration.<br>• Execute administrative tasks effectively, including premium billing and account updates, ensuring compliance with company policies.<br>• Meet or exceed departmental standards for quality, customer satisfaction, and key performance indicators (KPIs).<br>• Identify and address issues proactively, implementing remediation strategies and escalating concerns when necessary.<br>• Utilize critical thinking and problem-solving skills to manage diverse client needs and deliver tailored solutions.<br>• Collaborate with cross-functional teams to ensure seamless service delivery and support sales efforts.<br>• Apply project management principles to organize and prioritize work across multiple functions.<br>• Perform additional duties as assigned to support organizational goals.
We are looking for a dedicated and bilingual Spanish/English Customer Service Worksite Representative to join our dynamic team in Chicago, Illinois. This is a long-term contract position requiring strong communication skills and the ability to provide exceptional service to policyholders. As part of a growing organization with over 100 years of success in the insurance industry, you will play a vital role in ensuring customer satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Assist policyholders by providing accurate information about insurance products and policy statuses.<br>• Respond to inquiries regarding claims services and intake-related issues with professionalism and empathy.<br>• Perform basic technical troubleshooting to support customers with self-service tools.<br>• Facilitate transfers to the sales team to drive revenue growth.<br>• Handle claim intake processes effectively and in accordance with company standards.<br>• Consistently meet or exceed departmental performance metrics, including quality, average handle time, and other KPIs.<br>• Participate in training and mentorship programs to support representatives in entry-level roles.<br>• Collaborate with leadership to identify and support process improvements.<br>• Represent the organization's values, such as empathy, problem-solving, and ownership, during customer interactions.<br>• Adapt to various shifts within operational hours as required.
<p>Robert Half is looking for an experienced Accounts Payable Specialist to join a reputable construction company in the western suburbs. In this role, you will play a vital part in managing vendor payments, maintaining accurate financial records, and supporting the accounting team with daily operations. The ideal candidate will have a strong background in accounts payable, preferably within the construction industry, and possess excellent organizational and problem-solving skills.</p><p><br></p><p>Responsibilities:</p><p>• Process and verify invoices by accurately coding them to cost centers, projects, or job numbers.</p><p>• Coordinate with vendors to resolve payment inquiries and ensure compliance with lien waivers and insurance requirements.</p><p>• Schedule and execute payments, including checks, while adhering to deadlines and company policies.</p><p>• Reconcile vendor statements and accounts payable transactions to ensure accuracy and completeness.</p><p>• Maintain detailed financial records and generate expense reports to support cost tracking and analysis.</p><p>• Monitor vendor compliance with lien laws and contractual obligations.</p><p>• Assist the Controller and accounting team with additional tasks as needed to ensure smooth operations within the department.</p><p>• Utilize accounting software, such as Acumatica, to manage accounts payable processes efficiently.</p><p>• Collaborate with internal teams to streamline workflows and improve payment processing timelines.</p><p><br></p><p>Salary: $65,000 - $70,000 per year + bonus (discretionary)</p><p>Benefits: 401(k) with match, Dental insurance, Health insurance, Life insurance, Paid sick time, Paid time off, Vision insurance</p><p><br></p><p>If interested, please contact Brian Keating at 331-264-5688.</p>
We are looking for a Bilingual Spanish/English Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will provide exceptional support to policyholders, leveraging your communication skills to address inquiries and resolve issues effectively. This is a long-term contract position with opportunities for growth and development.<br><br>Responsibilities:<br>• Deliver outstanding customer service to policyholders through inbound and outbound calls, addressing inquiries and resolving service or claims-related issues.<br>• Assist customers who wish to cancel their insurance policies by highlighting product benefits and finding solutions to retain them.<br>• Collect and process premium payments, including past due amounts, while ensuring accurate data entry across multiple applications.<br>• Provide clear instructions and set expectations for policyholders, ensuring their needs are met.<br>• Consistently achieve departmental performance metrics, including quality standards, average handle time, and other KPIs.<br>• Conduct needs analysis assessments to determine policyholder requirements and offer appropriate solutions.<br>• Collaborate with team members and leadership to support process improvements and provide feedback.<br>• Exhibit professionalism and align with organizational values, demonstrating strong leadership traits.<br>• Adapt to various shifts within the designated work schedule as required.<br>• Undertake additional tasks as assigned to support organizational objectives.
We are looking for a dedicated Credit and Collections Specialist to join our team in Skokie, Illinois. In this Contract to permanent position, you will play a key role in managing credit assessments, ensuring timely payments, and overseeing accounts receivable reporting. This role requires a proactive individual with strong analytical and communication skills to support the organization’s financial health.<br><br>Responsibilities:<br>• Follow up with clients to encourage timely payments and resolve outstanding balances.<br>• Process, update, and manage information related to credit applications.<br>• Review and adjust customer credit limits, ensuring compliance with company policies.<br>• Assist with customer account clean-up and maintain accurate records.<br>• Support the Treasury team by providing insights on accounts receivable status.<br>• Address and resolve credit card chargebacks promptly, including submitting required documentation.<br>• Contribute to month-end reporting for accounts receivable and support balance sheet reconciliations.<br>• Monitor business trends and develop actionable metrics for accounts receivable.<br>• Collaborate with team members to improve collection processes and maintain strong customer relationships.
We are looking for an experienced Collections Specialist to join our team in Downers Grove, Illinois. This is a long-term contract position ideal for someone with a strong background in B2B collections and excellent communication skills. The role requires adaptability and a keen analytical mindset to effectively manage accounts and resolve outstanding balances.<br><br>Responsibilities:<br>• Manage and oversee the collection process for business-to-business accounts, ensuring timely resolution of outstanding balances.<br>• Maintain accurate records of interactions and payments, updating systems with relevant information.<br>• Communicate professionally with clients to address payment issues and negotiate solutions.<br>• Analyze account data to identify trends and prioritize collection efforts.<br>• Collaborate with internal teams to address discrepancies and support account reconciliation.<br>• Adapt to changing work environments, procedures, and priorities to meet organizational needs.<br>• Provide regular updates and reports on collection status to management.<br>• Ensure compliance with company policies and regulations during all collection activities.
<p>We are looking for a dedicated Inside Sales Representative to join our Client team in McHenry, Illinois for a Warehouse Distribution Center. This role is integral to ensuring smooth communication between our operations and customers, while maintaining excellent service standards. The position focuses on building strong relationships with clients and supporting various operational and administrative tasks. </p><p><br></p><p>Compensation: $60k-$65k </p><p>Monday-Friday – Onsite</p><p>7:30am-4:00pm </p><p>Benefits: Medical, and Dental 10 days PTO, 10 paid holidays, 5 sick days</p><p><br></p><p>Responsibilities:</p><p>• Act as the key point of contact for customers, addressing their needs and ensuring satisfaction through effective communication.</p><p>• Develop and maintain long-term relationships with customers by fostering trust and open dialogue.</p><p>• Prepare and issue accurate quotations for new orders based on customer requests.</p><p>• Maintain and update trackers while leading review meetings to ensure operational efficiency.</p><p>• Process customer orders, place internal purchase requests, and monitor on-time delivery performance.</p><p>• Coordinate operations review meetings with customers to address concerns and improve service.</p><p>• Manage inventory levels to balance sufficient supply with the avoidance of excess stock.</p><p>• Schedule and oversee incoming shipments from international sourcing locations and outgoing shipments to customers.</p><p>• Participate in continuous improvement initiatives to enhance operational processes.</p><p>• Assist with warehouse duties</p>
<p>We are looking for a detail-oriented HUD Representative to join our team on a Contract-to-Permanent basis. This role involves handling key administrative functions and ensuring compliance with housing regulations. The ideal candidate will have experience in property management and a strong ability to manage tenant documentation and processes efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and process annual resident re-certifications to ensure compliance with housing requirements.</p><p>• Utilize RealPage software to maintain accurate tenant records and streamline administrative tasks.</p><p>• Prepare and submit monthly housing vouchers in adherence to organizational standards.</p><p>• Oversee intake and discharge procedures for housing residents, ensuring smooth transitions.</p><p>• Maintain and update tenant files to reflect accurate and current information.</p><p>• Implement and uphold procedures related to tenant management and compliance.</p><p>• Support property management initiatives by addressing tenant improvement needs.</p><p>• Ensure accurate paper and digital filing systems to maintain organized records.</p>
<p>We are looking for an Associate Staff Accountant to join our team in Oakbrook Terrace, Illinois. In this hybrid role, you will contribute to essential accounting processes by recording and reporting financial transactions, ensuring compliance with Sarbanes-Oxley controls, and supporting the monthly and quarterly close processes. This position offers the opportunity to collaborate across departments, analyze financial data, and contribute to process improvements within a dynamic industry. Benefits include medical, dental, vacation and strong full benefit package plus bonus</p><p>salary up to 75k plus bonus.</p><p>Email your resume [email protected] or call Danielle Tubero 630-368-1175</p><p>Responsibilities:</p><p>• Complete monthly and quarterly financial statement close processes, ensuring all transactions are recorded accurately and on time.</p><p>• Maintain compliance with Sarbanes-Oxley controls and recommend adjustments as necessary to enhance effectiveness.</p><p>• Prepare detailed financial reports and analyses for internal and external use, including identifying trends and making actionable recommendations.</p><p>• Conduct account reconciliations, researching variances and determining root causes to support business decisions.</p><p>• Collaborate with cross-functional teams to address accounting issues, assist with planning and forecasting, and support regulatory requirements.</p><p>• Provide audit support by working with internal and external auditors and responding to requests from regulatory bodies.</p><p>• Identify opportunities for process enhancements, leveraging technology to streamline workflows and improve efficiency.</p><p>• Participate in special projects, such as automation initiatives and adapting to changes in regulatory or accounting requirements.</p><p>• Present financial data and operating results to leadership, offering insights to guide strategic decisions.</p><p>• Mentor and coach less experienced team members, fostering a culture of growth and collaboration.</p><p><br></p><p>Benefits include medical, dental, vacation and strong full benefit package plus bonus salary up to 75k plus bonus.</p><p>Email your resume [email protected] or call Danielle Tubero 630-368-1175</p>
<p><em>The salary range for this position is up to $190,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>You know what’s awesome? PTO. You know what else is awesome? A high-paying job that respects your work-life balance so you can enjoy your PTO. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. </p><p><br></p><p><strong><u>Position Responsibilities</u></strong></p><ul><li>Work with Senior Leadership Team and Financial Leadership Team to understand the company’s vision and strategy and develop integrated EPM vision and strategies that are aligned with the company's overall strategic initiatives and financial objectives</li><li>Facilitate the establishment of daily, weekly and monthly reporting requirements</li><li>Give significant input to the development of company enterprise structure required to achieve reporting requirements and coordinate with finance and IT resources towards implementation of a transaction systems all the way through EPM reporting systems</li><li>Participate in the selection and configuration of EPM reporting tools consisting of 1) Actual Consolidation, 2) Planning and Forecasting, 3) Workforce Planning, 4) Long Range Planning (3 to 5 years), 5) Integrated Management Reporting and 6) External / SEC Reporting among others [tools currently being implemented are Tagetik and SAP’s SAC]</li><li> Create the vision and strategies for actual, plan / forecast and long range planning reporting</li><li>Establish financial standard reports to assure “one version of the truth”</li><li>Create and govern required reporting Master Data Management (MDM) Change Control processes (for entities, profit centers, cost centers, chart of accounts, standard reporting formats among others) as part of the Enterprise Master Data Governance program.</li><li>Establish links between various transformation initiatives and business strategies using methods/approaches such as capability assessment, business/financial analysis, process management and re-design, organizational assessment and stakeholder management</li><li>Contribute with financial specific expertise in establishing governance program conducted by the Master Core Data Team.</li><li>Support acquisition integration efforts by developing/enhancing playbook activities and repeatable processes for efficient and timely integration of financial data</li><li>Provide direct oversight for the management and prioritization of key projects and milestones. Responsible for overall project/program quality assurance</li><li>Provide thought leadership to ensure program objectives are achieved and stakeholders are aligned</li><li>Work directly with key stakeholders and business partners to drive improvements in core financial processes such as close/consolidations; planning, budgeting and forecasting; and management reporting</li><li>Foster continuous improvement mindset to drive change, improve access to critical information and enhance decision support capabilities across finance</li></ul>
<p>On behalf of our client we are looking for a Front Desk Coordinator to join their team in Frankfort, Illinois. This role is essential in providing administrative support and ensuring smooth day-to-day operations. The ideal candidate will excel in customer service, organization, and multitasking in a fast-paced environment.</p><p><br></p><p>Compensation: $20-$25 an hour </p><p>Benefits: Medical, Dental, Vision, 401k, PTO</p><p>Hours of operations are flexible </p><p><br></p><p>Responsibilities:</p><p>• Manage filing systems, and organize digital records.</p><p>• Respond to client inquiries about forms, deadlines, and procedures.</p><p>• Develop and refine communication materials, including templates, worksheets, and formal letters.</p><p>• Prepare and distribute documentation.</p><p>• Assist tax office staff with administrative tasks.</p><p>• Greeting visitors and managing front desk activities.</p><p>• Schedule and manage appointments.</p>
