4 results for Desktop Support Analyst in Chattanooga, TN

Help Desk Analyst I

Chattanooga, TN
onsite
Temporary
22 - 25.5 USD / Hourly
We are looking for a detail-oriented Help Desk Analyst I to join our team in Chattanooga, Tennessee. In this long-term contract role, you will play a crucial part in ensuring smooth hardware and software operations by assisting with setup, shipping, and tracking processes. This position offers an excellent opportunity to grow your technical skills within the construction and contractor industry. Responsibilities: • Assist in the setup and breakdown of hardware configurations to ensure seamless operations. • Manage the boxing and shipping of hardware, maintaining accurate documentation throughout the process. • Track and log hardware shipments to provide complete visibility and accountability. • Perform basic troubleshooting of hardware and software issues, ensuring timely resolutions. • Utilize Active Directory to manage user accounts and system access efficiently. • Provide support for Microsoft Windows 10 systems, addressing user inquiries and technical concerns. • Respond to service desk tickets promptly, prioritizing tasks based on urgency. • Collaborate with team members to ensure hardware and software align with industry-specific requirements. • Maintain a high level of organization in tracking hardware inventory and shipment statuses. • Communicate effectively with stakeholders to resolve technical issues and provide updates.
2026-03-17T00:00:00Z

Tier I Help Desk Support Technician

Chattanooga, TN
onsite
Temporary
19 - 21 USD / Hourly
Robert Half is seeking a dependable and customer-focused Tier I Help Desk Support Technician for a contract opportunity in Chattanooga, TN. This role is ideal for someone who enjoys solving technical problems, thrives in a team environment, and can remain calm and professional while supporting end users in a fast-paced setting. The Tier I Help Desk Technician will provide front-line technical support to internal employees via phone and email. Working within a structured trouble ticket system, this individual will address one ticket at a time, ensuring efficient and timely resolution of hardware and software issues. This is a highly interactive role requiring strong communication skills and a solid foundational understanding of IT support. Key Responsibilities<ul><li>Respond to incoming help desk tickets via phone and email</li><li>Troubleshoot and resolve basic hardware and software issues</li><li>Reset user passwords and manage account access</li><li>Set up computers and phones for new employees</li><li>Load and configure Windows 365 and other required software on laptops</li><li>Document all issues and resolutions accurately within the ticketing system</li><li>Escalate complex technical issues to Tier II or senior IT staff when necessary</li></ul>
2026-02-27T00:00:00Z

Technical Customer Service / Help Desk Level 1

Chattanooga, TN
onsite
Temporary
19 - 20 USD / Hourly
Job Title: IT Help Desk Level I / Technical Customer ServiceOverview:The IT Help Desk Level I / Technical Customer Service professional serves as the first point of contact for employees or customers seeking technical assistance. This person is responsible for providing prompt, courteous, and effective support for common hardware, software, and network questions and issues.Key Responsibilities:<ul><li>Respond to user inquiries via phone, email, or ticketing system in a professional and timely manner.</li><li>Provide basic troubleshooting for desktops, laptops, printers, and other standard hardware.</li><li>Assist with common software applications, including installation, configuration, and minor troubleshooting (e.g., Microsoft Office, email, browsers).</li><li>Help with password resets, user account setup, and access issues.</li><li>Document issues, solutions, and follow-up actions using company ticketing systems.</li><li>Escalate more complex problems or unresolved issues to higher-level support.</li><li>Foster a positive customer experience by communicating technical information clearly and empathetically.</li><li>Contribute to team knowledge base by documenting findings and solutions.</li></ul> Preferred Skills:<ul><li>Experience with ticketing software (e.g., ServiceNow, Zendesk, or similar).</li><li>Basic understanding of Active Directory and remote support tools.</li></ul>
2026-02-24T00:00:00Z

IT Support

Chattanooga, TN
onsite
Temporary
22 - 25 USD / Hourly
We are looking for a skilled IT Support specialist to provide comprehensive assistance and management of IT systems and business applications for a financial institution. This role requires a hands-on approach to troubleshooting, maintaining software and hardware, and ensuring systems comply with industry standards. This is a long-term contract position based in Chattanooga, Tennessee, offering the opportunity to support critical IT functions and contribute to the organization's efficiency. Responsibilities: • Deliver daily technical support to staff, addressing hardware, software, and connectivity issues. • Assist in managing and maintaining business applications, including loan management systems and vendor databases. • Monitor and ensure compliance with data security protocols and financial regulations. • Collaborate with management to optimize the use of IT systems and applications. • Coordinate with vendors to troubleshoot application issues and ensure timely data transfers. • Develop and implement IT policies, procedures, and best practices in collaboration with the leadership team. • Lead small-scale technology projects, such as software installations, system integrations, and infrastructure enhancements. • Oversee training initiatives to enhance staff proficiency in IT tools and cybersecurity awareness. • Manage user access, permissions, and security protocols, including onboarding and offboarding processes. • Maintain IT equipment inventory and ensure regular system updates and backups.
2026-03-12T00:00:00Z