We are looking for a detail-focused Billing Clerk to support billing operations for a Contract position in Chattanooga, Tennessee. This role is ideal for someone who can evaluate financial information carefully, resolve discrepancies efficiently, and balance independent work with collaboration across teams. The selected candidate will help maintain accurate invoicing, address account issues, and support exception handling activities that affect payment application and customer billing records.<br><br>Responsibilities:<br>• Prepare and issue invoices accurately while monitoring billing activity to ensure records are complete and up to date.<br>• Partner with analysts and internal stakeholders to research billing exceptions and determine the appropriate resolution for payment-related issues.<br>• Review interface-related discrepancies, identify underlying causes, and take corrective steps so customer payments are applied correctly.<br>• Evaluate policy, pricing, and account exceptions and update the necessary systems or work items to resolve outstanding billing concerns.<br>• Examine credit card decline reports, classify issues by required next steps, and support timely follow-up actions.<br>• Investigate chargebacks and coordinate responses with financial institutions within required deadlines.<br>• Assist with account cancellations, delinquent accounts, and customer billing inquiries while maintaining professionalism and accuracy.<br>• Build effective working relationships with external vendors and support compliance with established billing practices and industry expectations.<br>• Recommend process improvements that increase efficiency, reduce recurring errors, and strengthen billing accuracy.<br>• Communicate progress, findings, and issue status clearly to relevant team members and business partners.