We are looking for a detail-oriented Help Desk Analyst I to join our team in Chattanooga, Tennessee. In this long-term contract role, you will play a crucial part in ensuring smooth hardware and software operations by assisting with setup, shipping, and tracking processes. This position offers an excellent opportunity to grow your technical skills within the construction and contractor industry.<br><br>Responsibilities:<br>• Assist in the setup and breakdown of hardware configurations to ensure seamless operations.<br>• Manage the boxing and shipping of hardware, maintaining accurate documentation throughout the process.<br>• Track and log hardware shipments to provide complete visibility and accountability.<br>• Perform basic troubleshooting of hardware and software issues, ensuring timely resolutions.<br>• Utilize Active Directory to manage user accounts and system access efficiently.<br>• Provide support for Microsoft Windows 10 systems, addressing user inquiries and technical concerns.<br>• Respond to service desk tickets promptly, prioritizing tasks based on urgency.<br>• Collaborate with team members to ensure hardware and software align with industry-specific requirements.<br>• Maintain a high level of organization in tracking hardware inventory and shipment statuses.<br>• Communicate effectively with stakeholders to resolve technical issues and provide updates.