We are looking for a skilled IT Support specialist to provide comprehensive assistance and management of IT systems and business applications for a financial institution. This role requires a hands-on approach to troubleshooting, maintaining software and hardware, and ensuring systems comply with industry standards. This is a long-term contract position based in Chattanooga, Tennessee, offering the opportunity to support critical IT functions and contribute to the organization's efficiency.<br><br>Responsibilities:<br>• Deliver daily technical support to staff, addressing hardware, software, and connectivity issues.<br>• Assist in managing and maintaining business applications, including loan management systems and vendor databases.<br>• Monitor and ensure compliance with data security protocols and financial regulations.<br>• Collaborate with management to optimize the use of IT systems and applications.<br>• Coordinate with vendors to troubleshoot application issues and ensure timely data transfers.<br>• Develop and implement IT policies, procedures, and best practices in collaboration with the leadership team.<br>• Lead small-scale technology projects, such as software installations, system integrations, and infrastructure enhancements.<br>• Oversee training initiatives to enhance staff proficiency in IT tools and cybersecurity awareness.<br>• Manage user access, permissions, and security protocols, including onboarding and offboarding processes.<br>• Maintain IT equipment inventory and ensure regular system updates and backups.
We are looking for a detail-oriented Help Desk Analyst I to join our team in Chattanooga, Tennessee. In this long-term contract role, you will play a crucial part in ensuring smooth hardware and software operations by assisting with setup, shipping, and tracking processes. This position offers an excellent opportunity to grow your technical skills within the construction and contractor industry.<br><br>Responsibilities:<br>• Assist in the setup and breakdown of hardware configurations to ensure seamless operations.<br>• Manage the boxing and shipping of hardware, maintaining accurate documentation throughout the process.<br>• Track and log hardware shipments to provide complete visibility and accountability.<br>• Perform basic troubleshooting of hardware and software issues, ensuring timely resolutions.<br>• Utilize Active Directory to manage user accounts and system access efficiently.<br>• Provide support for Microsoft Windows 10 systems, addressing user inquiries and technical concerns.<br>• Respond to service desk tickets promptly, prioritizing tasks based on urgency.<br>• Collaborate with team members to ensure hardware and software align with industry-specific requirements.<br>• Maintain a high level of organization in tracking hardware inventory and shipment statuses.<br>• Communicate effectively with stakeholders to resolve technical issues and provide updates.