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1 result for Call Center Specialist in Charlottesville, VA
- Charlottesville, VA
- onsite
- Temporary / Contract
- 20 - 21 USD / Hourly
- We are looking for a Call Center Specialist to support customers with a wide range of banking-related inquiries in Charlottesville, Virginia. This Contract position focuses on delivering accurate, timely assistance over the phone while helping clients manage accounts, payments, transfers, and other everyday banking needs. The ideal candidate brings a service-driven approach, strong communication skills, and the ability to navigate collection-related conversations with professionalism and care.<br><br>Responsibilities:<br>• Respond to inbound customer calls regarding account balances, transaction activity, and general banking questions with a high level of accuracy and professionalism.<br>• Assist clients with payment processing, fund transfers, and other routine banking transactions while following established procedures and controls.<br>• Support customers who need to open new accounts, request replacement or new cards, and place check orders through the appropriate banking channels.<br>• Handle collection-related interactions by discussing past-due accounts, explaining payment options, and documenting customer commitments clearly.<br>• Review account information carefully to provide complete and accurate details while maintaining confidentiality and compliance standards.<br>• Resolve service issues efficiently by identifying customer needs, clarifying next steps, and escalating complex matters when necessary.<br>• Maintain detailed records of customer conversations, account updates, and transaction activities in internal systems.<br>• Contribute to a fast-paced call center environment by managing call volume effectively and delivering a consistent customer experience.
- 2026-07-23T00:00:00Z