1 result for Human Resources in Charlotte, NC

HR Specialist

Charlotte, NC
onsite
Temporary
20 - 24 USD / Hourly
We are seeking an HR Service Center Representative to support a high-volume, fast-paced HR environment. This role serves as a key point of contact for employees, managers, and external partners by responding to HR-related inquiries and ensuring a consistent, high-quality experience across the organization. This position is ideal for someone who enjoys problem-solving, working across multiple systems, and supporting both internal and external stakeholders while following established policies and procedures. Responsibilities: <ul><li>Serve as a primary point of contact for internal and external inquiries, including employees, managers, leaders, applicants, retirees, and third-party vendors</li><li> Respond to inbound requests via phone, chat, portal, and email in a timely and detail oriented manner</li><li> Provide accurate guidance on HR topics such as payroll, benefits, time off, leave of absence (LOA), FMLA, and general HR policies Utilize ServiceNow (or similar case management tools) to log, track, and manage inquiries through resolution </li><li>Navigate multiple systems and platforms (e.g., Workday, CRM tools, SharePoint) to research and resolve questions </li><li>Educate individuals on appropriate self-service tools, resources, and documentation when applicable </li><li>Ensure responses align with established policies and procedures </li><li>Escalate complex or out-of-scope issues appropriately to ensure effective resolution </li><li>Share trends, feedback, and insights related to the employee experience to support continuous improvement efforts</li></ul>
2026-03-20T00:00:00Z