<p>We are seeking a motivated and technically skilled IT Specialist to support a growing organization. This is a hands-on opportunity for someone who enjoys solving technical problems, supporting end users, and improving IT systems and processes across a fast-paced operational environment.</p><p>The ideal candidate is proactive, service-oriented, and comfortable working across hardware, software, networking, and infrastructure support. This role plays a key part in maintaining a stable, secure, and efficient IT environment while contributing to ongoing technology improvements and projects.</p><p><strong>Responsibilities</strong></p><p>• Provide technical support for hardware, software, networking, telephone, and audio-visual systems</p><p> • Troubleshoot and resolve technical issues across Windows and Linux environments</p><p> • Assist with system monitoring, maintenance, security, backups, and overall IT performance</p><p> • Support end users with day-to-day IT needs and provide timely issue resolution</p><p> • Collaborate with internal teams and external vendors to maintain business technology systems</p><p> • Assist with implementation and improvement of IT processes, procedures, and documentation</p><p> • Participate in IT-related projects and support ongoing infrastructure initiatives</p><p> • Maintain documentation, knowledge sharing, and user training materials as needed</p><p> • Help ensure system reliability, security, and operational efficiency across the organization</p>
We are looking for a Collections Specialist to support the national accounts team in Huntersville, North Carolina. This position focuses on reducing aged receivables, strengthening account follow-up practices, and ensuring payment activity aligns with customer billing portals and internal records. The ideal candidate is comfortable managing high-volume business accounts, working through complex outstanding balances, and using Excel to organize and analyze receivables data.<br><br>Responsibilities:<br>• Manage collection efforts for a large portfolio of business accounts with significant past-due balances and complex service-related invoices.<br>• Review aging reports in depth, prioritize overdue receivables, and take action to reduce long-outstanding balances across national accounts.<br>• Reconcile account details between internal records and customer payment portals to confirm billing accuracy and support timely collections.<br>• Assist with customer portal access, setup, and maintenance for collection and billing activities when account requirements vary by client.<br>• Use Excel tools such as filters, lookup functions, and pivot tables to maintain accurate aging data and identify collection trends.<br>• Partner closely with accounting, billing, and operations teams to resolve disputes, clarify account status, and improve payment follow-up.<br>• Keep detailed records of collection activity, customer communication, and resolution progress to support reporting and account visibility.<br>• Contribute to a fast-paced onsite receivables environment while helping balance workload coverage across the accounts receivable team.