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3 results for Help Desk Analyst I in Charlotte, NC
- Charlotte, NC
- onsite
- Temporary
- 20 - 30 USD / Hourly
- <p>We’re looking for a motivated <strong>Help Desk I Support Technician</strong> who enjoys solving problems, helping users, and building a strong foundation in IT support. This is a great opportunity for someone early in their IT career who wants hands-on experience in a professional, fast-paced environment.</p><p><strong>What You’ll Do</strong></p><ul><li>Respond to incoming support tickets (hardware, software, connectivity)</li><li>Troubleshoot Windows desktops/laptops and common business applications</li><li>Assist with password resets and user account support (Active Directory)</li><li>Support printers, peripherals, and basic networking issues</li><li>Escalate complex issues to Tier 2/3 teams as needed</li><li>Document resolutions clearly in the ticketing system</li><li>Provide friendly, professional customer service via phone, email, and cha</li></ul>
- 2026-02-23T00:00:00Z
- Charlotte, NC
- onsite
- Temporary
- 22 - 27 USD / Hourly
- <p>We are looking for a dependable and customer-focused Help Desk Technician to support day-to-day IT operations in a fast-paced environment. This role provides frontline technical support for hardware, software, and connectivity issues while delivering exceptional customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve support tickets for desktops, laptops, and peripherals</li><li>Troubleshoot Windows OS, Microsoft 365, and basic networking issues</li><li>Manage Active Directory tasks (password resets, unlocks, group permissions)</li><li>Support printers, mobile devices, and remote users</li><li>Escalate complex issues to Tier 2 or Tier 3 teams</li><li>Document troubleshooting steps and maintain accurate ticket updates</li><li>Assist with hardware deployments and workstation setups</li></ul>
- 2026-02-23T00:00:00Z
- Charlotte, NC
- onsite
- Temporary
- 55 - 70 USD / Hourly
- <p><strong>About the Role</strong></p><p>We’re proactively connecting with experienced Systems Analysts who enjoy working at the intersection of business processes and Oracle-based applications. This role focuses on discovery, analysis, and solution design, with hands-on involvement in Oracle technologies to support and enhance enterprise systems used across multiple departments.</p><p>This is an ideal opportunity for someone who understands how systems support retail operations and can translate business needs into reliable, scalable technical solutions.</p><p><strong>What You’ll Do</strong></p><ul><li>Partner with business users to analyze workflows, requirements, and system gaps</li><li>Perform discovery, feasibility assessments, and impact analysis for new initiatives and enhancements</li><li>Design functional and technical solutions leveraging Oracle Forms, Reports, PL/SQL, and APEX</li><li>Support and enhance existing Oracle applications across multiple business areas</li><li>Write, debug, and test code as needed to support system enhancements and issue resolution</li><li>Develop and maintain system, process, and functional documentation</li><li>Coordinate implementations with DBAs, QA teams, developers, and end users</li><li>Ensure consistency, standardization, and adherence to best practices</li><li>Provide production support and organizational systems guidance</li><li>Support knowledge sharing and peer training initiatives</li></ul>
- 2026-02-09T00:00:00Z