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3 results for Desktop Support Technician in Charlotte, NC
- Fort Mill, SC
- onsite
- Permanent / Full Time
- 0 - 0 USD / Yearly
- <ul><li>Provide day-to-day IT support for end users, including hardware, software, and ERP system issues</li><li>Respond to and resolve help desk tickets related to desktops, laptops, applications, and system access</li><li>Support basic ERP functions (user access, data entry issues, navigation, and error troubleshooting)</li><li>Install, configure, and maintain software applications and user environments</li><li>Troubleshoot and resolve issues related to Windows OS, printers, network connectivity, and common business applications</li><li>Assist with user account management (password resets, permissions, onboarding/offboarding)</li><li>Document issues, resolutions, and processes in the ticketing system and knowledge base</li><li>Escalate complex technical or ERP-related issues to senior IT staff or vendors when needed</li><li>Assist with system updates, patches, and routine maintenance tasks</li><li>Provide basic training and guidance to users on software and system usage</li><li>Support integration points between ERP and other business tools at a basic level</li></ul>
- 2026-05-06T00:00:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 19 - 19 USD / Hourly
- <p><strong>Overview</strong></p><p>We are seeking a reliable and customer-focused IT Help Desk Support Specialist to provide first-level technical support to end users across the organization. In this role, you will be responsible for managing incoming support requests, troubleshooting a variety of hardware and software issues, and ensuring timely resolution or escalation. You will play a key role in maintaining daily IT operations by prioritizing requests, documenting issues accurately, and delivering a high level of customer service. This position is ideal for someone who is detail-oriented, communicates effectively, and thrives in a fast-paced, team-driven environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as first point of contact for IT support (phone, email, ticketing system)</li><li>Log, track, and prioritize all support requests with accurate documentation</li><li>Troubleshoot and resolve basic hardware, software, and access issues; escalate as needed</li><li>Follow established escalation procedures and service level expectations</li><li>Maintain and update help desk documentation and knowledge base</li><li>Monitor ticket queues and follow up to ensure timely resolution</li><li>Support IT projects and continuous process improvement initiatives </li></ul>
- 2026-05-04T00:00:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 25 - 29 USD / Hourly
- <p><strong>Overview</strong></p><p>We are seeking a hands-on, customer-focused Network Services Response Technician to provide frontline IT support across a dynamic, event-driven enterprise environment. This role supports both daily operations and high-visibility sporting and city events, ensuring all technology functions seamlessly when it matters most. You will be responsible for troubleshooting a wide range of devices and systems, managing support requests through a ticketing system, and delivering exceptional in-person service to end users. This position is ideal for someone who thrives in fast-paced environments, enjoys hands-on technical work, and is flexible to support evenings or weekends based on event schedules while maintaining a consistent 40-hour work week.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide deskside and end-user support for hardware, software, and connectivity issues</li><li>Build, image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot and support technologies including cameras, projectors, AV systems, entry/access systems, and IoT devices</li><li>Manage and resolve support tickets in a high-volume environment (team handles ~40 tickets/day)</li><li>Prioritize and respond to issues based on urgency, especially during live events</li><li>Support sporting events and other on-site operations, ensuring all technology is fully functional</li><li>Maintain accurate documentation, asset tracking, and inventory records</li><li>Collaborate with team members and escalate issues as needed to ensure timely resolution</li><li>Assist with system monitoring and general IT operations support</li></ul>
- 2026-05-04T00:00:00Z