<p>We are proactively building a pipeline of Security & Identity Engineers for upcoming enterprise opportunities. This role focuses on enhancing security across identity, endpoint protection, email security, and network access.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design and implement identity and access controls, including Conditional Access</li><li>Administer Microsoft security tools, including Defender and Purview</li><li>Support data governance and compliance initiatives</li><li>Manage email security platforms such as Proofpoint</li><li>Monitor risks related to Shadow IT/AI usage</li><li>Support network security modernization efforts, including Zscaler</li><li>Manage PKI and certificate lifecycle processes</li><li>Collaborate on security improvements, audits, and incident response</li></ul>
<ul><li>Design, build, and maintain interactive dashboards and reports using Microsoft Power BI to support business decision-making</li><li>Develop and optimize complex SQL queries, views, and stored procedures for data extraction, transformation, and analysis</li><li>Create and manage data models within Microsoft Power BI, including relationships, hierarchies, and performance tuning</li><li>Write advanced calculations and measures using DAX to deliver meaningful business insights</li><li>Use Power Query to clean, transform, and shape data from multiple sources</li><li>Integrate data from various systems (ERP, CRM, flat files, APIs) into cohesive reporting datasets</li><li>Perform data validation, reconciliation, and quality checks to ensure accuracy and consistency</li><li>Partner with business stakeholders to gather reporting requirements and translate them into technical solutions</li><li>Analyze trends, patterns, and anomalies to provide actionable insights and recommendations</li><li>Optimize report performance, including dataset design, query efficiency, and refresh strategies</li><li>Maintain documentation for data sources, models, and reporting logic</li><li>Support ad hoc data requests and exploratory analysis</li><li>Collaborate with data engineering and IT teams on data pipelines, warehousing, and governance initiatives</li></ul>
<ul><li>Provide day-to-day IT support for end users, including hardware, software, and ERP system issues</li><li>Respond to and resolve help desk tickets related to desktops, laptops, applications, and system access</li><li>Support basic ERP functions (user access, data entry issues, navigation, and error troubleshooting)</li><li>Install, configure, and maintain software applications and user environments</li><li>Troubleshoot and resolve issues related to Windows OS, printers, network connectivity, and common business applications</li><li>Assist with user account management (password resets, permissions, onboarding/offboarding)</li><li>Document issues, resolutions, and processes in the ticketing system and knowledge base</li><li>Escalate complex technical or ERP-related issues to senior IT staff or vendors when needed</li><li>Assist with system updates, patches, and routine maintenance tasks</li><li>Provide basic training and guidance to users on software and system usage</li><li>Support integration points between ERP and other business tools at a basic level</li></ul>
We are looking for a Business Support Analyst to support and improve enterprise applications that drive core business operations in Kershaw, South Carolina. This position works closely with business partners and technical teams to resolve application issues, strengthen system performance, and encourage effective use of ERP capabilities across finance, supply chain, project-related, and asset-focused functions. The role also contributes to process improvement, user enablement, and documentation that supports reliable day-to-day operations.<br><br>Responsibilities:<br>• Provide advanced support for ERP applications and connected systems, troubleshooting issues and helping business teams maintain efficient operations across finance, supply chain, project, and asset management areas.<br>• Manage escalated application incidents and service requests, delivering Level 2 support while coordinating timely resolutions with internal technology teams.<br>• Partner with stakeholders to evaluate business needs, define improvement opportunities, and recommend practical changes that increase system value and user adoption.<br>• Contribute to application updates, enhancements, and external system integrations by assisting with analysis, planning, testing, and implementation activities.<br>• Prepare clear functional and technical documentation, including process guides, support materials, and knowledge resources for users and internal support teams.<br>• Support user acceptance testing by organizing test activities, validating outcomes, and documenting issues to help ensure successful solution delivery.<br>• Deliver training and ongoing guidance to end users and key business contacts to build confidence and improve effective use of application features.<br>• Follow established change control and service management practices while supporting application activity across development, test, and production environments.<br>• Work with applications, infrastructure, and service desk teams to resolve cross-functional issues and maintain dependable application performance.<br>• Assist with audit-related reviews and corrective action efforts by helping address application controls, documentation needs, and identified gaps.
<p><strong>Overview</strong></p><p>We are seeking a reliable and customer-focused IT Help Desk Support Specialist to provide first-level technical support to end users across the organization. In this role, you will be responsible for managing incoming support requests, troubleshooting a variety of hardware and software issues, and ensuring timely resolution or escalation. You will play a key role in maintaining daily IT operations by prioritizing requests, documenting issues accurately, and delivering a high level of customer service. This position is ideal for someone who is detail-oriented, communicates effectively, and thrives in a fast-paced, team-driven environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as first point of contact for IT support (phone, email, ticketing system)</li><li>Log, track, and prioritize all support requests with accurate documentation</li><li>Troubleshoot and resolve basic hardware, software, and access issues; escalate as needed</li><li>Follow established escalation procedures and service level expectations</li><li>Maintain and update help desk documentation and knowledge base</li><li>Monitor ticket queues and follow up to ensure timely resolution</li><li>Support IT projects and continuous process improvement initiatives </li></ul>