<p>We’re actively seeking a high-level Tier 3 Administrator / Technical Support Engineer with deep telecommunications expertise who thrives in complex environments and enjoys being the technical authority in the room.</p><p>This is not a Tier 1 or Tier 2 role. We need a true escalation-level expert who can own advanced troubleshooting, confidently present solutions to customers via video conference, and lead by example in a fast-paced NOC setting.</p><p><br></p><p><strong>What You’ll Own</strong></p><ul><li>Advanced troubleshooting of DSL, Cable, T-1, Ethernet & Cellular circuits</li><li>Configuration & maintenance of routers, switches, firewalls, and modems</li><li>Deep VoIP & SIP troubleshooting (Wireshark, SIP ladder analysis)</li><li>Legacy PBX system support</li><li>Active Directory & Azure AD user administration</li><li>Server installation, upgrades & integrations</li><li>Network performance monitoring (latency, throughput, utilization)</li><li>Vulnerability identification & mitigation testing</li><li>Backup/recovery process management</li><li>Entry-level project coordination & dispatch oversight</li><li>Technical solution design & customer-facing presentations</li></ul><p><strong>Environment</strong></p><ul><li>Small corporate office + NOC setting</li><li>High accountability, collaborative culture</li><li>Customer-facing with regular video solution presentations</li><li>Requires composure under pressure & leadership by example</li></ul>
We are looking for an experienced Network/Systems Administrator to join our team in Ridgeway, South Carolina. This contract-to-permanent position offers an opportunity to support and maintain critical IT systems in a dynamic manufacturing environment. The ideal candidate will have a strong background in network management, system administration, and technical troubleshooting.<br><br>Responsibilities:<br>• Maintain and optimize factory IT systems, including servers, network infrastructure, and devices used by end-users.<br>• Diagnose and resolve connectivity issues related to switches, firewalls, and wireless networks.<br>• Provide hands-on technical assistance to office and production staff, addressing hardware, software, printer, and user access concerns.<br>• Ensure production-critical IT systems remain operational and minimize downtime.<br>• Collaborate with external vendors and corporate IT teams to address technical challenges and implement effective solutions.<br>• Monitor system performance, conduct regular data backups, apply patches, and enforce basic cybersecurity protocols.<br>• Manage network cabling and ensure proper configuration for LAN and WAN technologies.<br>• Support and troubleshoot issues related to Microsoft 365 and Active Directory environments.<br>• Implement foundational practices for system monitoring and maintaining IT equipment.<br>• Assist with the installation and configuration of Cisco routers and other network devices.
