We are looking for a skilled Marketing Specialist to join our team in Charlotte, North Carolina, on a long-term contract basis. In this dynamic role, you will collaborate with a cross-functional marketing team to plan and execute innovative campaigns that drive engagement and growth. This hybrid position offers flexibility, with 2-3 days per week in the office and the remainder of your work completed remotely.<br><br>Responsibilities:<br>• Develop and execute marketing campaigns across various digital platforms to enhance brand visibility.<br>• Collaborate with internal teams and external marketing agencies to ensure cohesive messaging and strategy.<br>• Utilize tools like HubSpot, Canva, and Adobe Creative Cloud to create engaging content and materials.<br>• Oversee email marketing initiatives, including campaign planning, design, and automation.<br>• Support the launch of new platforms by contributing to project-based tasks and marketing strategies.<br>• Attend weekly marketing sprint calls to align on priorities and progress.<br>• Ensure timely delivery of marketing assets and maintain project timelines using tools like Asana.<br>• Design and optimize workflows for marketing automation processes.<br>• Contribute to the adoption and integration of new tools, such as Canva, for creative projects.
<p>We are looking for a dedicated Part-time Call Center Specialist to join our team in Charlotte, North Carolina. In this long-term contract role, you will play a key part in delivering exceptional customer service by handling inbound calls and assisting clients with their needs. This position offers a great opportunity to utilize your communication skills and technical expertise in a supportive, detail-oriented environment. The hours for this role are Monday-Friday from 6pm-8pm and Saturday from 8am-10am. </p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer calls with attention to detail and efficiency.</p><p>• Address customer inquiries, issues, and requests while ensuring a high level of satisfaction.</p><p>• Utilize customer service software to document interactions and resolve concerns effectively.</p><p>• Collaborate with team members to ensure seamless communication and service delivery.</p><p>• Provide accurate information about products and services to customers.</p><p>• Troubleshoot basic issues related to Ethernet and connectivity as needed.</p><p>• Maintain detailed and accurate records of all customer interactions.</p><p>• Adhere to company policies and procedures to ensure compliance and consistency.</p><p>• Continuously improve knowledge of company services and tools to enhance customer support.</p>