<p>We are looking for a dedicated Customer Service Representative to join our team in Matthews, North Carolina. This is a Contract to permanent position within the high-tech pharmaceutical and biotech industry. The ideal candidate will excel at providing exceptional customer service while managing inbound and outbound calls, domestic and international customer order processing, and maintaining strong attention to detail. This role offers an opportunity to grow professionally in a dynamic and supportive environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide accurate solutions through phone and email communication.</p><p>• Handle inbound and outbound calls professionally, ensuring customer satisfaction and timely resolution of issues.</p><p>• Process customer orders with precision, verifying details to ensure accuracy and compliance.</p><p>• Maintain detailed records of customer interactions and transactions using company systems.</p><p>• Collaborate with internal teams to address customer needs and improve service delivery.</p><p>• Ensure adherence to company policies and procedures while resolving customer concerns.</p><p>• Identify opportunities to improve customer service processes and contribute ideas for enhancement.</p><p>• Manage multiple tasks effectively while maintaining a focus on quality and efficiency.</p><p>• Provide support and guidance to customers regarding product and service offerings.</p><p>• Demonstrate a positive attitude and professionalism in all interactions.</p>
<p><strong>Key Responsibilities</strong> </p><ul><li>Act as primary point of contact for customers, troubleshoot service issues, and accurately enter service requests for resolution by appropriate partners. </li><li>Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed. </li><li>Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions. </li><li>Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards. </li><li>Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance. </li></ul><p> </p><p><strong>Required Qualifications</strong> </p><ul><li>Education: High school or GED </li><li>0-to-1-year relevant experience required </li><li>Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience </li><li>Excellent customer service skills </li><li>Strong written and verbal communication skills </li><li>High learning agility – ability to absorb complex information quickly in a multi-technique training style including facilitator lead, self-study, group simulations, and demonstration through live calls </li><li>Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner </li><li>Ability to navigate multiple systems and resources on a phone call with ease </li><li>Demonstrated ability managing multiple priorities in a fast-paced environment </li><li>Demonstrated skill troubleshooting, identifying, and resolving root cause issues </li><li>Home access to high-speed internet with speeds sufficient to support the responsibilities of the role </li></ul>
<p>We are looking for a dedicated Call Center Specialist to join a non-profit organization in Charlotte, North Carolina. This is a long-term contract opportunity where you will play a key role in supporting families with registration processes and inquiries. The position requires excellent customer service skills, flexibility, and the ability to manage high call volumes efficiently. The hours will be part‑time: Monday–Friday from 6:00–8:00 PM, and Saturday from 8:00–10:00 AM.</p><p><br></p><p>Responsibilities:</p><p>• Assist families with student registration processes, including answering inquiries and providing guidance.</p><p>• Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service.</p><p>• Deliver bilingual support to cater to diverse families and community needs.</p><p>• Handle escalated calls and resolve issues with a solutions-oriented approach.</p><p>• Maintain detailed records of customer interactions and registration information using organizational tools.</p><p>• Monitor call patterns and help identify trends to improve responsiveness and efficiency.</p><p>• Collaborate with internal teams to address complex queries and provide seamless service.</p><p>• Provide support during after-hours when required, ensuring consistent availability for callers.</p><p>• Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions.</p><p>• Support organizational efforts in tracking and improving customer service metrics.</p>
We are looking for a dedicated and detail-oriented Customer Service Associate to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in delivering exceptional support to customers by addressing inquiries, managing orders, and resolving issues efficiently. This opportunity is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships while maintaining meticulous records.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed.<br>• Build and maintain positive relationships with customers to ensure satisfaction and loyalty.<br>• Process and manage customer orders accurately, including quoting and order entry.<br>• Review purchase orders for pricing accuracy and ensure all data is correctly recorded.<br>• Utilize Oxaion software to handle order entry, scheduling, and customer account management.<br>• Maintain organized and accurate records of customer transactions, communications, and complaints.<br>• Coordinate with internal teams to ensure smooth workflows and timely order processing.<br>• Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines.<br>• Use Microsoft Office applications for administrative tasks and documentation.<br>• Travel occasionally for training and customer site visits, as required.
<p>🚀 <strong>Compliance Manager Opportunity – Career Growth Awaits!</strong> ⚖️💼</p><p>Are you a passionate compliance professional seeking a career where strategic leadership meets cutting-edge regulatory expertise? We’re looking for a <strong>Compliance Manager</strong> to lead and shape the compliance program for an SEC-registered investment adviser. This is your chance to not only make an impact but also build toward a clear <strong>path to becoming a Chief Compliance Officer (CCO)</strong>!</p><p><br></p><p>💰 <strong>Compensation Highlights:</strong></p><p>✨ Competitive salary paired with a <strong>bonus target of 25-30%</strong> 🏆</p><p>✨ <strong>Carried interest on future funds</strong> for long-term financial growth 📈</p><p>✨ Robust benefits package to support your success</p><p>✨ Relocation reimbursement if needed</p><p><br></p><p>📋 <strong>What You’ll Do:</strong></p><p>✔️ Oversee the compliance program, ensuring it evolves with regulatory landscapes</p><p>✔️ Manage compliance records for pre-clearance approvals, marketing reviews, and fundraising regulations 🌐</p><p>✔️ Collaborate with external advisers and internal teams to ensure adherence to SEC regulations</p><p>✔️ Prepare for SEC audits, annual compliance reviews, and monitor financial rules like AI, cybersecurity, and AML 🛡️</p><p>✔️ Work closely with Finance and Accounting teams on reporting requirements</p><p><br></p><p>🌟 <strong>Why This Role is a Game-Changer:</strong></p><ul><li>Guided <strong>career growth</strong> with mentorship from the General Counsel & Chief Compliance Officer</li><li>Exposure to diverse aspects of compliance, from insider trading rules to global fundraising requirements</li><li>Opportunity to master tools like FINRA IARD and regulatory filings like Form ADV and Form PF</li></ul>
<p>We are looking for an experienced Chief Financial Officer (CFO) to join our organization in Spartanburg, South Carolina. This leadership role requires a strategic thinker who can oversee financial operations, drive profitability, and ensure the business remains financially secure. The ideal candidate will possess a deep understanding of financial planning and management.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement effective financial strategies to support the company’s long-term goals.</p><p>• Oversee the preparation and management of annual budgets to ensure financial accuracy and alignment with organizational objectives.</p><p>• Lead month-end financial close processes, ensuring timely and accurate reporting.</p><p>• Monitor and analyze financial performance, identifying areas for improvement and cost-saving opportunities.</p><p>• Collaborate with executive leadership to provide insights and recommendations for strategic decision-making.</p><p>• Ensure compliance with financial regulations and standards, maintaining transparency and accountability.</p><p>• Manage relationships with external stakeholders such as auditors, investors, and financial institutions.</p><p>• Supervise and mentor the finance team, encouraging attention to detail and continuous growth.</p><p>• Evaluate and mitigate financial risks to safeguard company assets.</p><p>• Drive initiatives to optimize operational efficiency and enhance profitability.</p>
We are looking for a detail-oriented Staff Accountant to join our team on a contract basis in Charlotte, North Carolina. This role is ideal for individuals who thrive in fast-paced environments and have a strong technical accounting background. You will play a key role in supporting our finance operations, ensuring accuracy and efficiency in financial processes.<br><br>Responsibilities:<br>• Perform month-end close processes, including preparation of journal entries and reconciliation of accounts.<br>• Oversee fund administration, including processing payments and managing invoice correspondence.<br>• Maintain sales and use tax compliance, ensuring timely and accurate filings.<br>• Utilize QuickBooks Online and other financial systems to manage general ledger activities.<br>• Collaborate with developers to automate funding processes and ensure systems meet accounting requirements.<br>• Communicate effectively with team members and external stakeholders to resolve discrepancies and streamline operations.<br>• Support accounts payable and accounts receivable functions as needed.<br>• Prepare corporate tax returns and ensure compliance with tax regulations.<br>• Assist in tracking and managing commissions for sales representatives.<br>• Contribute to financial reporting and analysis to support decision-making.
We are looking for a detail-oriented and strategic Controller to join our team in Charlotte, North Carolina. This role is essential to overseeing the financial operations of our manufacturing company, ensuring compliance with regulations and optimizing processes for efficiency. The ideal candidate will possess strong leadership skills and a deep understanding of accounting principles, working closely with executive leadership to support the company’s financial goals and growth.<br><br>Responsibilities:<br>• Lead and manage the accounting department, overseeing functions such as accounts payable, accounts receivable, payroll, and financial statement preparation.<br>• Collaborate with executive leadership to establish and implement financial strategies aligned with company objectives.<br>• Conduct monthly analyses of balance sheet accounts and provide insights on budget variances.<br>• Review and approve accounts payable and credit arrangements, ensuring compliance with company policies.<br>• Prepare detailed reports on cash flow, accounts payable discounts, and capitalization metrics on a regular basis.<br>• Monitor and address delinquent accounts while coordinating with branch controllers to resolve issues.<br>• File quarterly returns to secure federal fuel credits and oversee journal entries for accuracy.<br>• Perform internal audits of branch operations and provide actionable recommendations to improve processes.<br>• Facilitate quarterly meetings with controllers and provide training to branch accounting staff.<br>• Liaise with banking representatives to manage sweep accounts and renew credit lines efficiently.
We are looking for an experienced Chief Financial Officer (CFO) to lead the financial strategy and operations of our organization. The ideal candidate will be a strategic thinker with strong leadership skills and a proven track record of managing financial functions in a dynamic environment. This role is based in Charlotte, North Carolina and requires a commitment to fostering growth and maintaining fiscal health.<br><br>Responsibilities:<br>• Develop and implement financial strategies to support the organization's long-term goals.<br>• Oversee budgeting, forecasting, and financial analysis to ensure accurate reporting and informed decision-making.<br>• Manage relationships with stakeholders, including investors, auditors, and regulatory bodies.<br>• Supervise and guide the finance team to achieve operational efficiency and compliance.<br>• Monitor and evaluate financial risks, ensuring the organization remains resilient and adaptable.<br>• Build and maintain strong partnerships across departments to align financial goals with organizational objectives.<br>• Ensure compliance with all relevant laws, regulations, and standards.<br>• Provide guidance on cost management, resource allocation, and revenue optimization.<br>• Collaborate with executive leadership to shape strategic initiatives and business plans.<br>• Lead efforts to enhance financial systems and processes for improved accuracy and efficiency.
We are looking for a detail-oriented Credit Clerk to join our team in Charlotte, North Carolina. In this Contract to permanent position, you will play a key role in supporting credit and collections operations, ensuring accurate processing and approval of credit applications. This role offers an opportunity to collaborate with a dynamic team in the construction industry.<br><br>Responsibilities:<br>• Process and review credit applications to ensure accuracy and compliance with company standards.<br>• Evaluate and approve commercial credit requests based on established guidelines.<br>• Manage collections processes, including tracking overdue accounts and coordinating follow-ups.<br>• Maintain detailed records of credit transactions and ensure proper documentation.<br>• Communicate with clients regarding account balances and payment terms.<br>• Collaborate with internal teams to resolve credit-related discrepancies.<br>• Monitor credit limits and recommend adjustments when necessary.<br>• Prepare reports on credit and collection activities for management review.<br>• Support the transition and implementation of credit-related systems or processes as needed.
We are looking for an experienced Chief Financial Officer (CFO) to join our team in Troutman, North Carolina. This leadership role requires a strategic thinker who can oversee financial operations, foster strong relationships, and drive organizational success. The ideal candidate will have extensive experience in financial management and a proven ability to lead and collaborate across departments.<br><br>Responsibilities:<br>• Direct and oversee all financial operations, ensuring compliance with regulations and company policies.<br>• Develop and implement financial strategies to support organizational goals and long-term growth.<br>• Foster and maintain strong relationships with stakeholders, partners, and clients.<br>• Respond to inbound inquiries related to financial matters with professionalism and accuracy.<br>• Evaluate and manage company health insurance plans to optimize employee benefits and cost efficiency.<br>• Utilize expertise in Ethernet and other technologies to enhance operational efficiency.<br>• Build and nurture strong relationships across departments to promote collaboration and trust.<br>• Analyze financial data to provide insightful recommendations for decision-making processes.<br>• Lead initiatives to improve financial systems and processes, ensuring accuracy and reliability.
