<p>We are looking for a highly dependable Customer Service Representative to join our team in Mount Pleasant, South Carolina. This contract to permanent position requires a detail-oriented individual who thrives in fast-paced environments and is committed to delivering excellent service. The role includes weekend and holiday shifts, offering an opportunity to develop your skills in customer interaction and data management.</p><p><br></p><p>Responsibilities:</p><p>• Handle a high volume of inbound and outbound calls with professionalism and efficiency.</p><p>• Accurately process and input customer orders into the system, ensuring all data is error-free.</p><p>• Provide exceptional service by addressing customer inquiries, concerns, and requests in a timely manner.</p><p>• Maintain a detailed and organized record of customer interactions and transactions.</p><p>• Collaborate with team members to resolve issues and improve overall customer experience.</p><p>• Uphold company standards by adhering to established procedures and guidelines.</p><p>• Monitor and manage multiple tasks simultaneously while maintaining a high level of accuracy.</p><p>• Participate in team meetings and contribute to process improvement discussions.</p>
We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply.<br><br>Responsibilities:<br>• Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary.<br>• Monitor system performance to ensure reliability, security, and optimal functionality.<br>• Assist end users with system access, hardware setup, application usage, and configurations.<br>• Document incidents, solutions, and knowledge base articles to promote ongoing improvement.<br>• Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades.<br>• Perform account management tasks, such as resetting passwords and resolving access issues.<br>• Provide remote support for users both on-site and in off-site locations.<br>• Deliver basic training to users on IT tools and technologies to enhance their efficiency.<br>• Collaborate with internal IT teams and external vendors to address and resolve technical issues.<br>• Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions.