Add your latest resume to match with open positions.
1 result for Creative Services Manager in Charleston, SC
- Mt. Pleasant, SC
- onsite
- Contract / Temporary to Hire
- 18.00 - 21.00 USD / Hourly
- <p><strong>Full job description</strong></p><p>Fast paced, innovative, entrepreneurial, and rewarding working environment. The successful candidate should have a passion for delivering excellent customer service as well as a positive can-do attitude, great organizational skills and display attention to detail.</p><p><br></p><p>This role will work in close cooperation with our small, but dedicated Team; interacting directly with customers, as well as with Engineering, Product, Design, Growth, and Sales to support and improve our products and services. Success in this role is reflected in the success of the Support team–high quality products, satisfied customers, and satisfied team members.</p><p><br></p><p><strong>Role and Responsibilities:</strong></p><p>· Serve as a resource for customers and employees on our whole product solutions</p><p>· Helping to evaluate and refine the customer’s technical support experience to provide the best results possible</p><p>· Supports the team to ensure the group meets or exceeds service level agreements (SLAs) and industry customer satisfaction ratings</p><p>· Research, investigate and work to win-back escalated cases and route to the best resource</p><p>· Assist with communications about escalated issues with other staff and with customers in a timely manner</p><p>· Maintains in-depth technical knowledge of all existing products and new products launched</p><p>· Performs additional functions, duties and specific tasks and duties of a similar nature and scope as necessary to achieve assigned business objectives</p><p>· Establishes and maintains effective working relationships with peers and supervisors</p><p>· Provides accurate resolutions in a timely manner with courtesy</p><p>· Respond to all customer service requests in a professional and courteous manner.</p><p><br></p><p><strong>Skills and Qualifications:</strong></p><p>· Business acumen for making decisions based on relationships while managing profitability</p><p>· Demonstrated desire and ability for growth and development</p><p>· Outstanding customer success skills and ability to resolve technical problems.</p><p>· Positive attitude and creative approach.</p><p>· People Minded – Must show dignity and respect to all people.</p><p>· Teamwork – Must build trusting relationships.</p><p>· Innovation – Must progress through a combination of creativity, common sense and vision.</p><p>· Integrity – Must exemplify the highest degree of ethical behavior</p><p>· Excellent communication skills (written and oral)</p><p>· Excellent time management and task prioritization skills</p><p>· Exceptionally motivated and motivational</p><p>· Extreme attention to detail</p><p>· Steady composure in the face of difficult situations</p><p>· Providing regular, actionable feedback to fellow support team members</p><p>· Maintaining open communication channels within the support team</p><p>· Ability to adapt to changes in processes and procedures and learn the methods required to perform related duties.</p><p>· Logical problem-solving skills.</p><p>· Ability to manage a varied workload to achieve priorities and objectives.</p><p>· Serve as the voice of the customer and working with cross-functional partners to improve our products</p><p><br></p><p>Preferred Skills:</p><p>Additional Language skills</p><p><br></p><p>Job Type: Full-time</p>
- 2026-04-03T15:05:12Z