<p>Robert Half Management Resources is looking for a Functional Business Analyst to support one of our clients on an interim basis. This position is ideal for a hands-on, detail-oriented individual who can bridge accounting operations, transactional data analysis, and business systems support in a fast-paced environment. The role focuses on improving reconciliation processes, translating business needs into functional solutions, and partnering across finance, payments, and technology teams to strengthen accuracy and control.</p><p><br></p><p><u>Responsibilities:</u></p><p>• Partner with accounting, payments, retail systems, and IT teams to define business needs and convert them into clear functional specifications and process improvements.</p><p>• Lead data mapping and transformation activities for system enhancements, acquisitions, and platform-related initiatives affecting financial and transactional workflows.</p><p>• Build and refine complex queries using SQL and Microsoft Access to extract, validate, and analyze large volumes of transactional and reconciliation data.</p><p>• Assess end-to-end transaction flows across retail, vendor, and accounts receivable processes to identify gaps, improve consistency, and reinforce internal controls.</p><p>• Support the administration and functional maintenance of reconciliation applications, including configuration, mapping updates, and issue resolution.</p><p>• Develop business requirement documentation and related process artifacts to guide technical teams and ensure solutions align with operational accounting objectives.</p><p>• Investigate reconciliation exceptions across cash, credit card, and other payment activity, and recommend corrective actions to improve financial accuracy.</p><p>• Coordinate with stakeholders to standardize reporting and reconciliation practices across high-volume business operations.</p>
<p>We are seeking a Business Systems Analyst for a contract-to-hire opportunity in Phoenix, Arizona. This role will partner with business stakeholders and technical teams to analyze business processes, gather requirements, and support the design and implementation of technology solutions that improve operational efficiency and business performance.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Work with business users, project teams, and leadership to gather, document, and validate business and system requirements</li><li>Analyze current business processes and identify opportunities for improvement, automation, and optimization</li><li>Translate business needs into functional specifications, process flows, use cases, and user stories</li><li>Serve as a liaison between business stakeholders and IT teams to ensure solutions align with organizational goals</li><li>Support system implementation efforts, including testing, training, documentation, and post-go-live support</li><li>Facilitate meetings, workshops, and requirement sessions with cross-functional teams</li><li>Assist with data analysis, reporting requirements, and system integration efforts</li><li>Track project deliverables, risks, issues, and change requests as needed</li><li>Help develop and maintain documentation for workflows, system configurations, and standard operating procedures</li><li>Participate in user acceptance testing and help resolve defects or process gaps</li></ul><p><br></p>
<p>The Senior Business Analyst plays a critical role in managing the intake, evaluation, and prioritization of technology initiatives. Based in Surprise, Arizona, this position leads the front-end of the IT project lifecycle, ensuring that all incoming requests are properly assessed, aligned to strategic goals, and prepared for governance review. This role drives process standardization, facilitates business process improvements, and enables informed decision-making across a complex IT portfolio.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the intake, triage, and qualification of all incoming IT-related initiatives and enhancement requests</li><li>Maintain and prioritize a centralized demand backlog, ensuring visibility and alignment with organizational priorities</li><li>Facilitate business process improvement sessions to identify inefficiencies and define optimized future-state workflows</li><li>Develop comprehensive business cases, including cost-benefit analysis, risk evaluation, and strategic alignment</li><li>Prepare and present recommendations to governance committees for funding and prioritization decisions</li><li>Standardize intake processes, scoring methodologies, and documentation templates across IT teams</li><li>Collaborate with cross-functional stakeholders to gather requirements and validate solutions</li><li>Ensure smooth transition of approved initiatives into execution by project management teams</li><li>Monitor demand pipeline performance and provide reporting on key metrics and outcomes</li><li>Contribute to ongoing improvements in demand management, governance frameworks, and operational processes</li></ul><p><br></p>
<p>We are looking for an experienced Senior Business Analyst to support government operations in Arizona. This contract position with the potential to become permanent focuses on improving business processes, evaluating service workflows, and translating operational needs into clear documentation for stakeholders and delivery teams. The ideal candidate brings strong analytical thinking, experience in customer service environments, and the ability to work effectively within Agile Scrum frameworks.</p><p><br></p><p>Responsibilities:</p><p>• Assess current business operations and identify process gaps, risks, and opportunities for improvement across service-focused functions.</p><p>• Gather, organize, and validate business needs by partnering with stakeholders to turn operational objectives into well-defined requirements.</p><p>• Review documents, procedures, and supporting materials to ensure accuracy, completeness, and alignment with business expectations.</p><p>• Collaborate with cross-functional teams in an Agile Scrum environment to support planning, prioritization, and solution delivery.</p><p>• Analyze call center and customer service workflows to recommend practical enhancements that improve efficiency and user experience.</p><p>• Create clear business analysis artifacts, including requirement documents, process maps, and summaries for decision-making.</p><p>• Support discussions between business users and technical teams to clarify scope, resolve issues, and maintain project momentum.</p><p>• Monitor proposed solutions against business goals and help confirm that delivered outcomes address identified needs.</p>