<p>We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.</p><p>• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.</p><p>• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.</p><p>• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.</p><p>• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.</p><p>• Use company systems and internal tools to track orders, update account information, and support operational workflows.</p><p>• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.</p>
<p>Robert Half is looking for a Hospital Logistics Specialist to join our client located downtown, Indianapolis. In this role, you will be responsible for facilitating requisitions, inventory management, receiving, and projects. You will ensure that orders are filled timely and accurately, and that products are inspected for damage, expiration, and proper packaging. You will also perform cycle counts and physical inventories, and coordinate the availability and delivery of products. In addition, you will provide excellent customer service and ensure that aisle/storeroom maintenance and cleanliness is constantly maintained. This position may require on-call rotation and weekend coverage.</p><p> </p><p>Shift: M-F: 8am - 4:30pm </p><p> </p><p>Responsibilities</p><ul><li>Facilitate requisitions, inventory management, receiving, and projects</li><li>Ensure orders are filled timely and accurately</li><li>Verify product by description, item number, and quantity</li><li>Inspect products for damage, expiration, and proper packaging</li><li>Perform cycle counts and physical inventories</li><li>Coordinate the availability and delivery of products, to include equipment, mail and/or linen</li><li>Provide excellent customer service</li><li>Ensure aisle/storeroom maintenance and cleanliness is constantly maintained</li><li>May be required to work on-call and weekends</li></ul><p> </p>