<p>We are seeking an experienced IT Service Desk Lead to oversee a team of support specialists in delivering high-quality technical assistance across the organization. This is a hands-on leadership role focused on optimizing service desk operations, improving customer satisfaction, and driving continuous improvement in IT support processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and mentor the IT Service Desk team to ensure consistent, high-quality support for end users.</li><li>Maintain and enhance service management processes including incident, problem, and asset management.</li><li>Identify and implement process improvements, including documentation and communication of changes to stakeholders.</li><li>Collaborate with other IT teams to ensure seamless support for infrastructure and application changes.</li><li>Research and recommend emerging technologies and best practices to improve service delivery.</li><li>Participate in hiring and development of service desk staff, ensuring appropriate skill levels and coverage.</li><li>Monitor and report on service desk performance metrics such as incident trends, resolution times, and customer satisfaction.</li><li>Ensure effective configuration and use of support tools to align with service processes.</li><li>Promote knowledge sharing and self-service capabilities through documentation and resource development.</li><li>Conduct root cause analysis and partner with stakeholders to prevent recurring issues.</li><li>Provide direct support for technical issues including hardware, software, operating systems, and network connectivity.</li></ul>
<p>Robert Half Technology is partnering with a leading engineering team in Irvine to hire a Testing Specialist. This role is ideal for technically driven professionals with hands-on experience in fiber optics who want to contribute to advanced distributed sensing technologies. You’ll be a key part of a team developing next-generation systems used across utilities, telecom, and infrastructure.</p><p>Responsibilities:</p><ul><li>Set up and execute lab and field experiments involving BOTDR and DAS systems.</li><li>Operate and maintain optical interrogators, test spans, and environmental test equipment.</li><li>Perform fiber optic splicing, termination, installation, and troubleshooting.</li><li>Collect, organize, and document test data in line with engineering protocols.</li><li>Assist with test reports, validation summaries, and technical documentation.</li><li>Support installation and commissioning of distributed sensing systems in the field.</li><li>Ensure proper equipment maintenance, lab organization, and adherence to safety standards.</li><li>Collaborate with engineering and field teams to improve test coverage and repeatability.</li></ul><p><br></p>
<p>Our client in the hospitality and services industry in Carlsbad, CA is seeking an AP/AR Analyst to join their dynamic finance team. This role is ideal for someone who enjoys diving into the details, solving problems with precision, and supporting both accounts payable and receivable functions in a fast-paced, multi-departmental environment.</p><p><br></p><p><strong><u>What You’ll Be Doing:</u></strong></p><ul><li>Support AP and AR supervisors with month-end close procedures and reconciliations.</li><li>Step in to cover AP and AR staff roles when needed, ensuring continuity and accuracy.</li><li>Analyze financial data and generate reports that support decision-making and compliance.</li><li>Identify and troubleshoot technical issues in accounting workflows and propose solutions.</li><li>Maintain and update accounting systems and databases with a high level of accuracy.</li><li>Collaborate with internal departments to ensure smooth financial operations.</li></ul><p><br></p>
We are looking for a highly skilled Senior Financial Analyst to join our team in Newport Beach, California. In this role, you will provide critical support for business applications, ensuring efficient troubleshooting, training, and documentation processes. The ideal candidate will have a proven ability to work independently, prioritize tasks, and resolve complex issues while collaborating with cross-functional teams.<br><br>Responsibilities:<br>• Troubleshoot and resolve issues related to business applications, ensuring minimal disruption to operations.<br>• Provide guidance and training to end-users on system usage and best practices.<br>• Develop and maintain comprehensive documentation for business applications and processes.<br>• Act as the primary functional owner for designated applications or modules, overseeing their efficient operation.<br>• Investigate and address user requests with a focus on timely resolution and escalation when necessary.<br>• Collaborate with teams to meet service level agreements and enhance system performance.<br>• Lead projects aimed at resolving complex technical challenges and implementing system improvements.<br>• Expand responsibilities to include additional functional areas and applications as expertise grows.<br>• Analyze data to support financial decision-making and improve operational efficiency.<br>• Ensure compliance with financial regulations and standards through auditing and reporting.
We are looking for an experienced IT Service Desk Lead to manage and improve service desk operations within our organization. This contract position is based in Encinitas, California, and offers an opportunity to oversee IT processes, drive efficiency, and ensure exceptional support for end users. The ideal candidate will possess strong leadership skills and expertise in ITIL processes, along with a commitment to delivering high-quality service.<br><br>Responsibilities:<br>• Oversee ITIL processes, including incident, service, problem, and asset management, ensuring alignment with organizational standards.<br>• Identify opportunities for service desk process improvements, develop detailed documentation, and communicate updates to stakeholders.<br>• Collaborate with IT teams to ensure smooth implementation and support for changes to applications, infrastructure, and services.<br>• Supervise and develop service desk staff, ensuring adequate resources and skills to meet service level expectations.<br>• Monitor and manage incoming incidents, ensuring timely and effective resolution of end-user issues.<br>• Configure and maintain service desk tools to support ITIL processes and optimize workflow efficiency.<br>• Promote the creation and maintenance of knowledge documentation to empower users to resolve common issues independently.<br>• Conduct root cause analysis for problems, compile reports, and collaborate with stakeholders to prevent recurrence.<br>• Research emerging technologies, services, and standards to enhance IT service management practices.<br>• Analyze service desk data and create dashboards to evaluate process health and customer service levels.
<p>We are looking for a talented Report Analyst to join our team in Anaheim, California OR New York City. In this long-term contract position, you will play a vital role in analyzing and interpreting data to drive informed business decisions. This opportunity is ideal for professionals with strong expertise in data reporting, Jira, and capacity planning who thrive in an Agile environment.</p><p><br></p><p>Locations;</p><p>New York City (Onsite Tues–Thurs)</p><p>Los Angeles (Onsite 3 days/week)</p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Design and implement advanced queries to extract and analyze Jira data for tracking team performance metrics, such as sprint velocity and throughput.</p><p>• Develop and maintain customized dashboards in Jira to support resource planning, forecasting, and operational efficiency.</p><p>• Collaborate with stakeholders to gather reporting requirements and deliver visual, actionable insights.</p><p>• Integrate Jira and other business data sources into centralized reporting systems by working closely with data engineering teams.</p><p>• Build scalable data models and automate workflows to streamline updates and reduce manual effort.</p><p>• Conduct in-depth analysis of large datasets to uncover trends and opportunities for process improvement.</p><p>• Present complex data findings in clear, understandable formats tailored to technical and non-technical audiences.</p><p>• Provide training and support to users on interpreting dashboards and leveraging Jira data effectively.</p><p>• Monitor the performance of dashboards and optimize queries to enhance efficiency as data scales.</p><p>• Partner with stakeholders to troubleshoot issues and ensure accurate interpretation of reports</p>
We are looking for a skilled Software Developer to join our team in San Diego, California. The ideal candidate will leverage their technical expertise to design, develop, test, and maintain software solutions that support business objectives. This role requires collaboration with cross-functional teams and a strong commitment to delivering high-quality applications.<br><br>Responsibilities:<br>• Design, develop, test, and maintain software applications using a variety of programming languages and platforms, including .NET, C#, ASP.NET, and JavaScript.<br>• Collaborate with business analysts, end users, and IT team members to create technical specifications that address system requirements and impacts.<br>• Utilize tools such as binding directories, prototypes, sub-procedures, stored procedures, and service programs for efficient software development.<br>• Troubleshoot and resolve application system errors by working closely with support teams and business partners.<br>• Apply knowledge of data-centric architecture and performance optimization to update programs and resolve issues.<br>• Stay informed about emerging technologies, evaluate their potential impact, and provide recommendations to management.<br>• Mentor and support less experienced team members through training, cross-training, and guidance on technical challenges.<br>• Participate in the creation of training materials, documentation, and job aids for new software rollouts or updates.<br>• Lead and implement department projects that enhance IT processes and improve system efficiency.<br>• Provide feedback and analysis on project progress to the Project Management Office and leadership.
