<p>Job Summary</p><p>The PC Technician will be responsible for installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripherals within a Windows Microsoft environment. This role involves providing excellent customer service, resolving technical issues, and ensuring systems operate efficiently to support business operations.</p><p>Key Responsibilities</p><ul><li><strong>Hardware and Software Support</strong>: Install, configure, and troubleshoot Windows-based desktops, laptops, and peripherals (e.g., printers, scanners).</li><li><strong>Operating System Management</strong>: Deploy, update, and maintain Windows operating systems (e.g., Windows 10, Windows 11) and ensure compatibility with enterprise applications.</li><li><strong>Network Connectivity</strong>: Diagnose and resolve basic network issues, including LAN, Wi-Fi, and VPN connectivity in a Windows environment.</li><li><strong>User Support</strong>: Provide first-level technical support to end-users, addressing issues via phone, email, or in-person, ensuring timely resolution.</li><li><strong>System Maintenance</strong>: Perform routine maintenance, including software updates, patch management, and hardware upgrades.</li><li><strong>Documentation</strong>: Maintain accurate records of hardware/software inventory, support tickets, and troubleshooting steps.</li><li><strong>Security Compliance</strong>: Ensure systems adhere to organizational security policies, including antivirus management and user account administration.</li><li><strong>Collaboration</strong>: Work closely with IT team members to escalate complex issues and implement IT projects as needed.</li></ul><p><br></p>
We are looking for an experienced IT Asset/Hardware Analyst to join our team on a long-term contract basis. In this role, you will support the management of IT assets and hardware within an enterprise environment, ensuring efficient operations and compliance with organizational standards. This position is based in Bonita Springs, Florida, and offers an opportunity to collaborate across various departments to meet business needs.<br><br>Responsibilities:<br>• Manage IT assets, including hardware inventory and software license agreements, to ensure accurate tracking and compliance.<br>• Provide technical support for desktop and laptop systems, utilizing a wide range of tools and technologies.<br>• Collaborate with management, technical teams, and business users to gather requirements and deliver solutions.<br>• Complete assigned tasks promptly and with precision, requiring minimal supervision.<br>• Work closely with team members to balance operational tasks, project work, and user requests.<br>• Coordinate and oversee IT-related projects as assigned, ensuring timely completion.<br>• Support and troubleshoot Microsoft Windows 10 and 11 operating systems, as well as Office 365 and other Microsoft products.<br>• Utilize ServiceNow or similar ticketing systems to manage and resolve technical issues.<br>• Communicate effectively with clients and team members through clear oral and written communication.<br>• Partner with different departments, including sales, marketing, finance, and customer support, to address IT-related needs.
We are looking for an experienced IT Support Specialist to join our team in Fort Myers, Florida. In this Contract to permanent role, you will play a critical part in ensuring the seamless operation of IT systems across the organization. This position offers the opportunity to collaborate with various teams while providing top-notch technical support and contributing to the overall efficiency of the IT environment.<br><br>Responsibilities:<br>• Deliver prompt and effective technical support to end users, addressing hardware, software, and network-related issues.<br>• Install, configure, and maintain computer systems, including hardware and software.<br>• Oversee and troubleshoot network infrastructure components, such as routers, switches, and firewalls.<br>• Execute system updates and upgrades to enhance security and performance.<br>• Maintain comprehensive documentation of IT processes, system configurations, and troubleshooting procedures.<br>• Work closely with the IT Administrator to identify and implement system improvements.<br>• Provide training to users on IT tools, systems, and best practices.<br>• Manage service desk tickets effectively, ensuring timely resolution of technical issues.<br>• Perform basic troubleshooting for Microsoft Windows systems and Active Directory environments.<br>• Support the setup and maintenance of hardware components and peripherals.
<p>We are looking for an experienced Network Engineer to join our team in Sarasota, Florida. In this Contract to permanent role, you will be responsible for designing, managing, and optimizing network infrastructure to ensure seamless connectivity and robust performance. This position offers an exciting opportunity to contribute to network upgrades, security enhancements, and team mentorship while supporting critical network operations.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and maintain network infrastructure to support organizational needs and ensure high performance.</p><p>• Troubleshoot complex network issues, identifying root causes and resolving problems promptly.</p><p>• Upgrade and optimize network hardware, software, and configurations to improve efficiency and meet evolving requirements.</p><p>• Implement and monitor security measures to safeguard systems against potential threats.</p><p>• Collaborate with management to recommend vendor products, services, and other network solutions.</p><p>• Execute network add/move/change tasks, including cable installations, port activations, and equipment setups.</p><p>• Develop and maintain accurate network documentation, including IP databases, diagrams, and configuration backups.</p><p>• Mentor entry level team members, providing guidance on emerging technologies and offering training to enhance their technical skills.</p><p>• Complete work orders related to the administration and maintenance of routers, switches, VPNs, and wireless networks.</p><p>• Evaluate new networking technologies and provide cost estimates and resource requirements for projects.</p>
<p>We are looking for a skilled Wireless Telecommunications/Mobile Device Analyst to join our team in Bonita Springs, Florida. This role focuses on managing mobile devices, providing end-user support, and analyzing telecommunications usage and billing. The ideal candidate will also oversee mobile application distribution and ensure the creation and maintenance of technical documentation. This is a long-term contract position, offering an excellent opportunity to work in the rental and leasing services industry.</p><p><br></p><p>Responsibilities:</p><p>• Configure and manage the AirWatch console to support mobile devices effectively.</p><p>• Address and resolve escalated incidents and tickets related to AirWatch and mobile issues from the Service Desk.</p><p>• Handle end-user service requests and incidents through the ServiceNow workflow while adhering to service level agreements.</p><p>• Oversee the procurement and distribution of mobile devices and accessories for employees.</p><p>• Manage mobile devices by enrolling them in the mobile management system, enforcing compliance, and handling application management.</p><p>• Troubleshoot and resolve technical and business issues related to mobile and wireless telecommunications.</p><p>• Collaborate with U.S. and Canadian wireless carriers to address and resolve cellular connectivity challenges.</p><p>• Conduct monthly audits of mobile services, including international travel, zero usage, and high data usage cases.</p><p>• Develop and maintain reports analyzing monthly mobile usage and trends.</p><p>• Create and update knowledge-based documentation for both internal and end-user purposes.</p>
