<p>Fast moving Level 1/Level 2 Tech Support opening with one of the area's most reputable IT Managed Services Provider in the greater Collier County area. Apply now if you meet the qualifications and are open to fully onsite roles in the area. </p><p><br></p><p>We are looking for a detail-oriented IT support specialist to provide hands-on technical assistance for end users in Cape Coral, Florida. This position supports daily desktop, laptop, and account-related needs while helping maintain a stable and efficient computing environment. The ideal candidate is comfortable resolving common hardware and software issues, managing support requests, and delivering dependable service across Microsoft-based systems.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests and document all work clearly within the service desk ticketing system.</p><p>• Diagnose and resolve routine to moderately complex issues involving Windows workstations, user accounts, office applications, and peripheral devices.</p><p>• Set up, configure, and maintain desktops, laptops, printers, and other end-user equipment to support day-to-day operations.</p><p>• Administer basic user and group management tasks in Active Directory, including account access updates and password support.</p><p>• Provide technical assistance for Microsoft 365 applications and related user access concerns.</p><p>• Troubleshoot connectivity and general networking issues affecting end-user productivity.</p><p>• Support printer maintenance and break/fix activities to minimize interruptions in the workplace.</p><p>• Assist with basic server, virtualization, and system administration tasks as directed by senior IT staff.</p>
<p>We are looking for a Network Engineer to support a distributed branch environment and strengthen network operations across multiple sites. This Long-term Contract position focuses on improving connectivity, maintaining secure network performance, and contributing to infrastructure work that supports offices, operational sites, and core business locations. The role is well suited for someone who brings strong Fortinet expertise along with broader enterprise networking experience in complex, multi-site environments.</p><p><br></p><p>Responsibilities:</p><p>• Manage and enhance network infrastructure serving branch locations, operational facilities, and primary business sites to ensure reliable performance and connectivity.</p><p>• Lead network redesign efforts within existing buildings, including the planning and implementation of updated switching, routing, and firewall solutions.</p><p>• Support voice-related infrastructure initiatives by partnering with the network team on projects that affect connectivity and service delivery.</p><p>• Administer Fortinet environments, including firewalls and FortiManager, to maintain security standards, policy consistency, and operational visibility.</p><p>• Troubleshoot network issues across enterprise environments, resolving problems involving switches, routers, access points, and datacenter connectivity.</p><p>• Configure and support Cisco-based networking components in areas such as routing, switching, and datacenter infrastructure.</p><p>• Monitor network health and recommend improvements that increase stability, scalability, and security across a large multi-location environment</p>
<p>We are looking for a Network Design Specialist to support infrastructure planning and technical design efforts in Nokomis, Florida. This Long-term Contract position focuses on developing accurate network layouts, producing clear engineering documentation, and contributing to fiber and switching environments. The ideal candidate brings a strong grasp of network architecture principles along with experience using drafting and design software to translate requirements into detailed infrastructure plans.</p><p><br></p><p>Responsibilities:</p><p>• Develop detailed network design drawings and infrastructure layouts using tools such as AutoCAD, Revit, Rhino, or comparable platforms.</p><p>• Create and maintain technical diagrams, documentation packages, and visual network maps that accurately reflect existing and planned environments.</p><p>• Support the design of fiber-based network infrastructure, including rack arrangements, port assignments, and physical connectivity planning.</p><p>• Apply networking knowledge to define switch placement, IP addressing structures, and equipment relationships within infrastructure designs.</p><p>• Collaborate with engineering and project stakeholders to turn technical requirements into organized, build-ready documentation.</p><p>• Review drawings and documentation for accuracy, consistency, and alignment with established network design standards.</p><p>• Assist with updates to network records and infrastructure mapping as project requirements evolve over time.</p>
<p>We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Cape Coral, Florida in a contract-to-permanent capacity. This role is suited for a service-oriented IT specialist who can resolve end-user issues efficiently, communicate clearly with employees at all levels, and maintain strong documentation throughout the support process. The position will play a key part in delivering dependable technical assistance, improving the user experience, and supporting day-to-day service desk operations.</p><p><br></p><p>Responsibilities:</p><p>• Deliver responsive technical support to employees across the organization, including executive leadership, while maintaining a high standard of service.</p><p>• Investigate incidents by asking targeted diagnostic questions, identifying underlying causes, and working toward timely resolution of hardware, software, and access-related problems.</p><p>• Support business applications and core IT environments by addressing user requests, troubleshooting system issues, and providing practical solutions whenever possible.</p><p>• Record each support interaction with clear, accurate ticket notes so that issue history, actions taken, and outcomes are fully documented.</p><p>• Translate technical information into straightforward guidance that end users can easily follow when learning systems, tools, or updated procedures.</p><p>• Participate in user and business testing activities to build familiarity with upcoming enhancements and help prepare for successful adoption.</p><p>• Share recurring issues, service trends, and improvement opportunities with service desk leadership to strengthen overall support performance.</p><p>• Assist with operational reporting and daily metric tracking while ensuring requests are handled within established service level expectations.</p>