We are looking for an IT Administrator to support and strengthen day-to-day technology operations in Ohio. This role is ideal for a systems specialist who can manage core infrastructure, resolve technical issues efficiently, and maintain a secure, reliable user environment. The position requires strong hands-on experience across Microsoft platforms, network support, virtualization, and security-focused administration.<br><br>Responsibilities:<br>• Administer and support Windows-based systems, Microsoft Office applications, and Outlook to ensure dependable performance for end users.<br>• Manage directory services and virtual infrastructure, including user access, system configuration, and ongoing platform maintenance.<br>• Diagnose and resolve workstation and server issues using established Windows troubleshooting methods and system analysis tools.<br>• Maintain network connectivity by addressing IP configuration problems and assisting with the setup and support of networking hardware.<br>• Troubleshoot wireless performance concerns by identifying signal disruption, coverage limitations, and interference-related issues.<br>• Contribute to infrastructure security by supporting device hardening, access controls, and compliance-aligned administrative practices.<br>• Assist with the configuration, support, and issue resolution of network equipment while helping preserve a secure operating environment.<br>• Participate in security testing activities, including vulnerability reviews and penetration testing support, to help identify and reduce risk.
We are looking for a Network Administrator to support and enhance the reliability, security, and performance of enterprise infrastructure in Cleveland, Ohio. This role focuses on maintaining core networking environments, administering connected systems, and resolving technical issues that affect daily operations. The ideal candidate brings hands-on experience with Cisco-based environments, virtualization platforms, and secure network connectivity across local and wide area networks.<br><br>Responsibilities:<br>• Manage and maintain network infrastructure, including routers, switches, firewalls, and VPN connectivity to ensure stable and secure operations.<br>• Configure, monitor, and troubleshoot LAN and switching environments while optimizing performance across business-critical systems.<br>• Administer Cisco and Meraki networking solutions, applying updates, policy changes, and configuration improvements as needed.<br>• Support SD-WAN and voice infrastructure by addressing connectivity issues, improving service reliability, and coordinating technical resolutions.<br>• Maintain and support virtualization environments using VMware and Hyper-V in alignment with infrastructure requirements.<br>• Oversee Active Directory-related network dependencies and assist with access, authentication, and connectivity issues.<br>• Respond to incidents, perform root cause analysis, and implement corrective actions to reduce recurring network disruptions.<br>• Document configurations, procedures, and environment changes to support operational continuity and team collaboration.
<p>We are looking for an experienced IT Security Manager to lead enterprise-wide efforts that protect information assets, facilities, and critical operations in Greater Cleveland, Ohio. This position combines strategic security leadership with hands-on oversight of risk reviews, control effectiveness, and resilience planning. The role also carries responsibility for disaster recovery and business continuity readiness, ensuring the organization can respond effectively to disruptions while maintaining alignment with business priorities.</p><p><br></p><p>Responsibilities:</p><p>• Lead the organization's information and physical security program, establishing practical safeguards that support business objectives.</p><p>• Direct risk assessment activities and security reviews to identify vulnerabilities, evaluate exposure, and recommend mitigation strategies.</p><p>• Oversee asset audit processes to improve visibility into technology resources, security controls, and compliance status across the enterprise.</p><p>• Develop, maintain, and regularly test disaster recovery and business continuity plans to strengthen operational resilience.</p><p>• Create, implement, and enforce security policies, standards, and procedures that align with regulatory and organizational requirements.</p><p>• Partner with technical and business teams to drive security initiatives, influence decision-making, and build accountability across functions.</p><p>• Monitor security operations and incident trends, using SIEM and related tools to support threat detection, response, and continuous improvement.</p><p>• Manage security priorities within budget, timeline, and performance expectations while advancing the overall security roadmap.</p>
<p>We are looking for a highly skilled Integration Manager to oversee system integrations and ensure seamless communication between various software platforms. This role requires a detail-oriented individual with a strong technical background and the ability to manage change effectively within a dynamic environment. Join our team in Greater Cleveland, Ohio, where you will play a key role in optimizing business processes and driving efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Manage the implementation and integration of systems to align with business goals.</p><p>• Collaborate with stakeholders to gather and document business requirements for system enhancements.</p><p>• Develop and maintain custom reports using tools like Crystal Reports and Microsoft SQL.</p><p>• Lead change management initiatives to ensure smooth transitions during system upgrades or modifications.</p><p>• Troubleshoot and resolve integration issues to maintain system performance and reliability.</p><p>• Provide detailed technical documentation and training to users on system functionalities.</p><p>• Coordinate with cross-functional teams to ensure alignment on integration objectives.</p><p>• Monitor and analyze system performance to identify areas for improvement.</p><p>• Stay updated on industry trends and best practices to enhance integration processes.</p>
<p>We are looking for an experienced IT Infrastructure Manager to lead the stability, security, and performance of enterprise technology environments supporting transportation operations in Cleveland, Ohio. This role will oversee core infrastructure across on-premises and cloud platforms, ensuring reliable service delivery, resilient systems, and strong operational controls. The ideal candidate brings a hands-on leadership style, a strong background in infrastructure administration, and the ability to strengthen technical processes while partnering effectively with internal stakeholders and external providers.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning, deployment, support, and retirement of infrastructure components that are critical to day-to-day IT operations.</p><p>• Oversee the health and availability of physical and virtual environments, including host systems, virtual machines, and enterprise storage platforms.</p><p>• Manage cloud-based infrastructure across platforms such as Microsoft Azure and Amazon Web Services to maintain performance, scalability, and uptime.</p><p>• Coordinate response efforts for physical security events, escalating issues appropriately and ensuring required incident documentation is shared with relevant parties.</p><p>• Administer backup and storage solutions to protect business data and support recovery objectives.</p><p>• Direct vendor and contractor partnerships to ensure effective operational support, service quality, and timely issue resolution.</p><p>• Establish and maintain disaster recovery capabilities that support business continuity and reduce operational risk.</p><p>• Promote infrastructure best practices by improving processes, performance metrics, and operational standards across the environment.</p><p>• Build strong working relationships with key stakeholders to address security concerns, operational needs, and long-term infrastructure priorities.</p><p>• Investigate complex technical issues, identify root causes, and implement corrective actions that prevent recurrence.</p>
We are looking for a Data Center Specialist to support data-focused operations for a long-term contract opportunity based in Cleveland, Ohio. This role is well suited for someone who is organized, accurate, and comfortable working with numbers while delivering responsive service to internal and external stakeholders. The ideal candidate can manage detailed tasks with minimal supervision, communicate clearly, and contribute to smooth day-to-day data and billing activities under tight timelines.<br><br>Responsibilities:<br>• Enter, review, and maintain data records with a high level of accuracy and consistency across assigned systems.<br>• Analyze data sets and billing-related information to identify discrepancies, verify completeness, and support timely resolution of issues.<br>• Provide attentive assistance to internal teams and external contacts, ensuring clear communication and a service-oriented approach.<br>• Follow established procedures carefully while completing assigned tasks and projects independently within required deadlines.<br>• Prepare, organize, and update documentation related to data handling, reporting, and collection activities.<br>• Support billing and collection processes by validating information, tracking outstanding items, and escalating concerns when needed.<br>• Assist in training team members on data processes, documentation standards, and accuracy expectations.<br>• Contribute to process-related operational tasks, including updates tied to data workflows or system-related changes when assigned.
We are looking for an experienced IT Manager to oversee end-user technology support and endpoint operations across our organization in Cleveland, Ohio. In this role, you will lead a team responsible for service desk operations, endpoint lifecycle management, and IT service management processes, ensuring optimal service quality and continuous improvement. This highly visible position offers the chance to directly enhance company efficiency and profitability while fostering a culture of responsiveness and innovation.<br><br>Responsibilities:<br>• Provide leadership and direction for the IT Operations team, including performance management and setting measurable objectives.<br>• Mentor team members to strengthen technical skills and improve service delivery.<br>• Supervise Tier 1 and Tier 2 end-user support across all company locations, ensuring timely issue resolution.<br>• Define, monitor, and report on key performance indicators such as response times, service quality, and compliance.<br>• Oversee the configuration and maintenance of the company’s IT service management platform, including workflows and reporting dashboards.<br>• Manage endpoint lifecycle processes, including deployment, provisioning, and compliance using Microsoft Intune and related technologies.<br>• Develop and implement automation strategies to enhance operational efficiency.<br>• Collaborate with cybersecurity teams on endpoint security and vulnerability remediation.<br>• Coordinate user access provisioning and deprovisioning to align with company policies.<br>• Maintain vendor relationships and assist with budgeting and lifecycle planning for hardware and software assets.