<p>Enable business goals by working closely with personnel across the enterprise to capture requirements, research, evaluate, design, plan, implement, and support critical business software and services, and improve existing processes and infrastructure.</p><p>Maintain business availability by designing, implementing, and managing a monitor & alert system with automated processes/responses for key business systems.</p><p>Share information, mentor, and provide guidance to all technology related teams across the businesses.</p><p>Establish, document, and adhere to standards for systems design, testing, implementation, support, and security.</p><p>Document Standard Operating Procedures, Knowledge Base articles, and Fixing Guides to promote user and administrator self-service. Provide regular ticket updates to keep requestors and team members informed of progress and resolution know-how.</p><p>Drive scripting and automation to develop solutions for common problems.</p><p>Serve as the ultimate resource for resolution of sophisticated problems in a timely and proactive manner.</p><p>Work with the IT leadership team to identify skills gaps and evolve the IT function.</p><p>What you bring to the Team</p><p>Bachelor's Degree or equivalent experience in Information Technology (or related field).</p><p>7+ of demonstrated engineering ability to deliver new enterprise solutions from requirements gathering through implementation, documentation, and operational handoff. Demonstrated experience prioritizing and balancing workload for self and others</p><p>Over seven years of experience diagnosing and resolving IT issues with logical problem-solving and using industry standard methodologies.</p><p>5+ years of proven experience designing, managing, implementing, and supporting solutions on Microsoft Azure.</p><p>Experience managing sophisticated multi-forest / multi-tenant / multi-cloud environments.</p><p>Significant experience with Microsoft 365, specifically Entra ID (Azure Active Directory), Teams, SharePoint, Security and Compliance Center, Intune, and Defender for Endpoint. Also, significant experience with the Windows OS for Server and PCs.</p><p>Demonstrated experience with server services like DNS, DHCP, licensing, certificates, etc.</p><p>Demonstrated experience with designing and managing network infrastructure (including managed switches, routers, access points, VLANs, security, etc.), OT networking is a plus</p><p>Demonstrated experience performing all work using industry standard processes for security.</p><p>Experience with various Microsoft 365 integration and migration scenarios (e.g., on-premises to M365, M365 to M365, Google to M365, etc.), preferred.</p><p>Experience with ITIL processes, a plus</p><p>Experience with Fortinet network equipment, a plus.</p>
We are looking for an experienced Systems Administrator to join our team in Fairview Park, Ohio. In this role, you will manage and maintain critical IT infrastructure, ensuring smooth operation and robust security of systems. If you have a strong background in Microsoft technologies and a passion for problem-solving, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Install, configure, and manage Microsoft Server 2025 to ensure efficient and secure operations.<br>• Maintain detailed and accurate documentation for network, server, and computer systems.<br>• Address and resolve daily service calls to support business operations effectively.<br>• Provide on-call support for urgent technical issues as needed.<br>• Travel approximately 15% of the time to support remote systems and teams.<br>• Collaborate on various projects and tasks as assigned to enhance IT functionality and security.
We are looking for a skilled AI Program Manager to lead the strategic development, adoption, and implementation of artificial intelligence technologies within the City of Cleveland, Ohio. In this contract-to-permanent position, you will play a pivotal role in driving the responsible use of AI tools, including Microsoft Copilot, to enhance public services, streamline operations, and enable data-driven decision-making. This role involves close collaboration with city leadership, technical teams, and community stakeholders to ensure the ethical and effective integration of AI solutions.<br><br>Responsibilities:<br>• Develop and execute a comprehensive strategy for the citywide adoption of AI technologies, including governance frameworks and operational policies.<br>• Lead the rollout and implementation of Microsoft Copilot and other AI platforms across various city departments.<br>• Establish responsible AI guidelines to ensure compliance with ethical standards, legal requirements, and data privacy regulations.<br>• Conduct readiness assessments to evaluate systems, departmental capabilities, and workforce preparedness for AI integration.<br>• Create and maintain a citywide AI roadmap to track progress, milestones, and adoption rates.<br>• Design and deliver training programs to enhance AI literacy and equip employees with the skills to utilize AI tools effectively.<br>• Collaborate with cross-functional teams, including legal, cybersecurity, and public policy experts, to ensure AI solutions meet compliance and security standards.<br>• Drive organizational change management initiatives to encourage widespread adoption of AI-driven processes.<br>• Act as the primary liaison between technical teams, executive leadership, and the public, addressing concerns and communicating the value of AI initiatives.<br>• Engage with community stakeholders to build trust and awareness around the benefits of AI technologies.
We are looking for a skilled and detail-oriented Database Administrator II to join our team in Richfield, Ohio. In this role, you will be responsible for ensuring the optimal performance, security, and reliability of PostgreSQL databases while contributing to automation and monitoring efforts. This position offers the opportunity to work collaboratively on database management tasks and drive improvements in system functionality.<br><br>Responsibilities:<br>• Install, configure, and maintain PostgreSQL databases to ensure high availability and performance.<br>• Develop and execute scripts using Bash, Python, or Perl to automate database maintenance and monitoring processes.<br>• Analyze PostgreSQL logs to identify and resolve errors, optimize slow queries, and address deadlocks.<br>• Collaborate with team members to troubleshoot and resolve database-related issues efficiently.<br>• Perform regular database health checks and implement proactive measures to enhance system reliability.<br>• Provide expertise on Oracle business systems, leveraging experience to support integration and operations.<br>• Create documentation for database configurations, processes, and best practices.<br>• Ensure compliance with security protocols and data protection standards.<br>• Monitor system performance and recommend improvements to optimize resource utilization and database efficiency.
We are looking for a skilled ERP/CRM Consultant to join our team in Solon, Ohio. This long-term contract position offers the opportunity to work remotely, providing expert support and administration for SAP S/4HANA Cloud systems. The ideal candidate will have a deep understanding of user access management, system configuration, and business process optimization.<br><br>Responsibilities:<br>• Serve as the primary point of contact for technical and functional issues related to SAP S/4HANA Cloud.<br>• Troubleshoot and resolve transaction errors, data inconsistencies, and process challenges.<br>• Manage user accounts by creating, modifying, and deactivating access as needed.<br>• Configure role-based security privileges and oversee authentication processes.<br>• Maintain compliance documentation and audit trails for user access activities.<br>• Generate and customize business documents, such as invoices, purchase orders, and financial statements.<br>• Create and deliver recurring reports for business stakeholders using system tools.<br>• Assist in implementing system configuration updates and testing changes to ensure functionality.<br>• Monitor system performance and escalate issues to appropriate teams when necessary.<br>• Develop and provide training materials and user guides to support employees in utilizing SAP S/4HANA Cloud effectively.
We are looking for a skilled Infrastructure Engineer to join our team in Lakewood, Ohio. This Contract-to-permanent position offers an excellent opportunity to work in the banking industry, focusing on savings and loans. The ideal candidate will bring expertise in systems engineering and infrastructure management while contributing to the design, maintenance, and optimization of IT systems.<br><br>Responsibilities:<br>• Monitor, maintain, and troubleshoot network infrastructure, servers, applications, and telecom systems to ensure optimal performance.<br>• Design, build, upgrade, and update IT systems to align with organizational needs and technological advancements.<br>• Collaborate with vendors to manage services and resolve technical issues effectively.<br>• Develop and implement multi-year technology roadmaps to enhance system capabilities and support business goals.<br>• Lead the selection and evaluation of IT processes and products to improve operational efficiency.<br>• Perform architecture updates and system integrations to ensure scalability and reliability.<br>• Manage IT projects, mentor team members, and provide guidance on infrastructure best practices.<br>• Ensure the security and integrity of data by implementing endpoint security measures and other protective strategies.<br>• Oversee Active Directory and Azure Active Directory configurations for seamless access management.<br>• Utilize Citrix, Microsoft Exchange, and Cisco networking technologies to support organizational IT needs.
We are looking for a Senior Software Engineer to lead the development and deployment of enterprise-level software solutions. This role focuses on delivering high-quality, secure, and efficient systems while ensuring their ongoing maintenance and optimization. The ideal candidate will also provide strategic technical guidance to senior leadership, evaluate emerging technologies, and foster innovation within the team.<br><br>Responsibilities:<br>• Oversee code deployments across multiple product teams, including cloud-based, mobile, and on-premise applications.<br>• Manage the release repository and maintain documentation for build and release procedures.<br>• Plan and execute release governance, risk assessments, milestone tracking, and production readiness reviews.<br>• Provide strategic technical advice to senior management regarding long-term systems planning and the adoption of new hardware and software.<br>• Conduct research on emerging technologies to enhance security, improve operations, and streamline deployment processes.<br>• Lead and guide both local and offshore teams to deliver technical support and maintain operational effectiveness.<br>• Develop and enforce policies and procedures to ensure the quality and security of application development and system administration.<br>• Collaborate with business units and technology vendors to implement and support technology solutions that meet organizational needs.<br>• Identify opportunities for operational improvements through the use of advanced technologies.<br>• Perform additional duties as assigned to support the organization's objectives.
We are looking for a skilled Network Communications Engineer II to join our team in Bedford, Ohio. In this role, you will apply your technical expertise to design, manage, and troubleshoot network infrastructure, ensuring seamless connectivity and efficient communication across systems. This position offers the opportunity to work on cutting-edge technology and collaborate with professionals to optimize network performance.<br><br>Responsibilities:<br>• Design, implement, and maintain secure and efficient network infrastructures.<br>• Configure and manage Cisco routers, switches, and wireless systems to support organizational needs.<br>• Monitor and troubleshoot Palo Alto Networks firewalls to ensure optimal security and performance.<br>• Collaborate with cross-functional teams to address network challenges and deliver user-friendly solutions.<br>• Apply knowledge of VLANs, subnetting, and VoIP to enhance network functionality.<br>• Oversee the operation and control of telecommunications systems, ensuring reliability and scalability.<br>• Provide technical expertise to support data center infrastructure projects.<br>• Conduct periodic network assessments to identify areas for improvement and implement upgrades.<br>• Travel occasionally, up to 20%, to support network deployments and maintenance at various locations.
