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3 results for Product Support Specialist in Canton, OH

Customer Service Specialist

Akron, OH
onsite
Temporary / Contract
20.5 - 21 USD / Hourly
We are looking for a detail-oriented and proactive Sales/Customer Service Specialist to join our clients team in Cleveland, Ohio. In this role, you will support sales operations, assist with customer interactions, and contribute to the overall success of sales efforts. This position offers an excellent opportunity to engage with clients, manage administrative tasks, and help drive business growth. This is a hybrid role, 4 days on site. Must be local in Akron or surrounding areas. Responsibilities:• Provide administrative support to the sales team by handling quotes, managing orders, and ensuring timely entry of sales data.• Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships.• Participate in trade shows and association meetings to represent the company and support promotional activities.• Collaborate with internal teams to ensure accurate and efficient order processing.• Monitor sales metrics and prepare reports to assist in decision-making.• Coordinate schedules and travel arrangements for sales events.• Maintain organized records of sales transactions and client correspondence.• Assist with inside sales activities, including follow-ups and lead generation.• Support direct sales efforts by identifying opportunities and engaging with potential customers.• Stay informed about industry trends to provide insights and recommendations for sales strategies.
2026-04-08T00:00:00Z

Sales Support

Streetsboro, OH
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are seeking a motivated and detail-oriented professional to join our team on a contract basis in Streetsboro, Ohio. As a Sales Operations Assistant, you will play a pivotal role in supporting our sales team through efficient data management, customer interaction, and process improvement initiatives. This position offers the opportunity to contribute directly to our business growth in a fast-paced and dynamic environment.Key Responsibilities:<ul><li>Accurately perform data entry tasks utilizing company systems, including Excel and Salesforce, maintaining a high standard of data integrity.</li><li>Handle inbound customer calls and proactively make warm outbound calls to engage and support customers.</li><li>Collaborate with internal teams and external customers, addressing inquiries and providing solutions that drive positive outcomes.</li><li>Conduct model and serial number lookups to identify correct part numbers for customer orders.</li><li>Leverage Google Suite, Salesforce, and additional platforms to streamline the sales process and address customer requirements.</li><li>Assist the sales team with revenue growth initiatives, including optimizing pipeline management and increasing webshop utilization.</li><li>Support post-sale activities to ensure efficient order processing and a positive customer experience.</li><li>Maintain organized records and ensure timely updates across all data systems.</li><li>Proactively identify and recommend areas for process and operational improvements to enhance team performance.</li></ul>
2026-04-17T00:00:00Z

Customer Experience Specialist

North Canton, OH
onsite
Temporary / Contract
16 - 16 USD / Hourly
About the Role:We are seeking an enthusiastic and detail-oriented Customer Relations Specialist to support our enrichment camp programs. This is a seasonal, on-site position through August 2026. Key Responsibilities:<ul><li>Develop comprehensive knowledge of our enrichment programs to effectively share information and assist participants.</li><li>Register participants via online platforms and phone.</li><li>Respond to inquiries by phone, web, and email, providing clear and accurate program information, including locations and pricing.</li><li>Guide customers through the camp website and assist with registrations.</li><li>Perform accurate and timely data entry for events and registrations.</li><li>Analyze concerns, resolve issues, and follow up with customers to ensure superior support.</li><li>Research and resolve participant-related problems with professionalism and urgency.</li><li>Represent and express excitement for our mission during customer interactions.</li><li>Deliver prepared sales scripts with soft sales techniques to increase program registrations and donations, emphasizing urgency when appropriate.</li><li>Record all details of inquiries and resolutions; process transfers, cancellations, refunds, and receipts as requested.</li><li>Prioritize, escalate, and communicate urgent issues as needed.</li><li>Perform periodic filing and administrative tasks as needed.</li><li>Liaise with internal departments, including direct partnership with the sales team for support.</li><li>Execute other related duties or assist additional departments as business needs roll over.</li></ul> Why Join Us?This position offers an exciting opportunity to make a direct impact supporting enrichment for young minds in a collaborative, mission-driven setting. If you are passionate about providing exceptional customer service and thrive in a dynamic team environment, we invite you to apply!
2026-04-20T00:00:00Z