6 results for Help Desk Tier 3 in Canton, OH

Help Desk/Desktop Support Analyst

Cleveland, OH
onsite
Temporary
27.00 - 30.00 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cleveland, OH. In this contract to hire position, you will play a key role in supporting IT systems, resolving technical issues, and ensuring smooth operations across a multi-site organization. This role is ideal for someone with strong attention to detail, excellent problem-solving skills, and the ability to work effectively both independently and within a team environment. Responsibilities: • Install and configure PC hardware and software to meet organizational needs. • Handle onboarding and offboarding tasks for end users, ensuring smooth transitions. • Diagnose and troubleshoot network and hardware issues to maintain system functionality. • Perform routine server maintenance and upgrades to optimize performance. • Participate in IT projects, contributing to planning and execution activities. • Execute technical tasks as directed by the information systems team. • Update and maintain user guides and technical documentation to ensure accuracy. • Support IT shared services across the organization to enhance efficiency. • Utilize help desk systems to track and resolve service tickets promptly. • Ensure compliance with safety protocols while working in manufacturing environments.
2026-03-10T18:13:48Z

Application Support Specialist

Greater Cleveland, OH
onsite
Permanent
70000.00 - 80000.00 USD / Yearly
We are looking for an Application Support Specialist to join our team in Greater Cleveland, Ohio. In this role, you will provide expert-level support for enterprise applications, ensuring smooth operation and user satisfaction. You will collaborate with internal teams to troubleshoot issues, enhance system functionality, and drive process improvements. Responsibilities:• Administer and maintain enterprise applications such as Microsoft Dynamics and Bullhorn to ensure optimal performance.• Manage user accounts, security settings, and configurations within Microsoft 365.• Provide technical support for application-related issues, resolving them promptly to minimize downtime.• Collaborate with various departments to identify and implement system improvements and enhancements.• Oversee integrations between SaaS platforms, ensuring seamless data flow and functionality.• Utilize ticketing systems to track and manage application issues and changes effectively.• Maintain vendor relationships to ensure timely support and updates for enterprise applications.• Develop and manage reporting tools, dashboards, and workflows to optimize business processes.• Ensure compliance with best practices in system customization and data management.
2026-03-10T18:23:44Z

Workplace Experience Support Specialist

Cleveland, OH
remote
Temporary
21.00 - 22.00 USD / Hourly
<ul><li>Position: Workplace Experience Support Specialist / Location Service Specialist (about 4-week CONTRACT position)</li><li>Location: Cleveland, Ohio, CUYAHOGA, 44114, United State</li><li>Type: 100% ONSITE </li><li>Tentative Hourly Pay Rate: $22 per hour</li></ul>Essential Duties<ul><li>Plans with Location Services Manager or Supervisor then executes under minimal to no direction the completion of Location Services projects such as moves repairs cleaning conference room preparation meeting and event coordination and ensuring pantries are adequately supplied.</li><li>Will also perform daily walk throughs of the location and follow up on maintenance issues raised by the Location Services Manager or Supervisor or others within the location.</li><li>Will coordinate with vendors and building management on life/safety and repair items.</li><li>Will escalate and provide status to the Location Services Supervisor or Manager when necessary.</li><li>Looks to streamline and improve inefficient processes in order to successfully manage ordering and maintaining inventory.</li><li>Purchases and maintains inventory of facilities/janitorial supplies and equipment by monitoring inventory and reordering materials before depletion.</li><li>Determines if supplies should be purchased directly from an approved vendor or put out to bid.</li><li>Maintains vendor relationships processes payments and meets with Location Services Supervisor or Manager to track and analyze total spend as it relates to the budget.</li><li>When performing daily walk throughs take note of possible issues and investigate cost efficient ways to upgrade or replace failed/failing building systems water lines/electric lines/lighting/HVAC.</li><li>Determine trends from frequent requests and advise Location Services Supervisor or Manager of necessary projects which would be cost beneficial to the Firm.</li></ul> Provides routine direction and support as necessary in one or more of the following areas:<ul><li>Mail services including distribution of mail UPS FedEx and other packages coordination of courier services researching and resolving any issues with packages that are improperly addressed or packaged and assisting employees with mailing needs</li><li>Assisting employees with large photocopy scanning and binding jobs ensuring timely completion of submitted jobs</li><li>Locating and checking out client files maintenance of client records and documents ordering files from offsite storage facility and record retention.</li><li>Maintaining and ordering office supplies</li><li>Maintaining Location Services budget</li><li>Visitor management and reception activities ensuring quality customer service</li><li>Meeting and event coordination to include catering request and receiving orders conference room coordination and audio-visual equipment support</li><li>Manage the building card access systems promptly ensuring exiting employees are termed in the systems and new cards are issued to both new employees and those who lost their IDs.</li></ul>
2026-02-27T18:23:44Z

Integration Manager

Greater Cleveland, OH
onsite
Permanent
100000.00 - 125000.00 USD / Yearly
We are looking for a highly skilled Integration Manager to oversee system integrations and ensure seamless communication between various software platforms. This role requires a detail-oriented individual with a strong technical background and the ability to manage change effectively within a dynamic environment. Join our team in Greater Cleveland, Ohio, where you will play a key role in optimizing business processes and driving efficiency. Responsibilities:• Manage the implementation and integration of systems to align with business goals.• Collaborate with stakeholders to gather and document business requirements for system enhancements.• Develop and maintain custom reports using tools like Crystal Reports and Microsoft SQL.• Lead change management initiatives to ensure smooth transitions during system upgrades or modifications.• Troubleshoot and resolve integration issues to maintain system performance and reliability.• Provide detailed technical documentation and training to users on system functionalities.• Coordinate with cross-functional teams to ensure alignment on integration objectives.• Monitor and analyze system performance to identify areas for improvement.• Stay updated on industry trends and best practices to enhance integration processes.
2026-03-10T20:53:47Z

IT Manager

Akron, OH
onsite
Permanent
100000.00 - 140000.00 USD / Yearly
We are looking for an experienced IT Manager to oversee the technology operations of our organization in Akron, Ohio. This role requires a strategic thinker who can ensure systems are efficient, secure, and aligned with business goals. The ideal candidate will thrive in managing infrastructure, cybersecurity, software platforms, and vendor relationships while driving innovation and technology adoption. Responsibilities: • Oversee the performance, reliability, and security of all organizational technology systems and infrastructure. • Collaborate with the managed service provider to manage network infrastructure, server environments, cloud systems, and workstation provisioning. • Maintain and update documentation for network diagrams, system inventories, vendor contracts, and licensing records. • Administer and manage company software platforms, including settlement production systems, document management tools, and communication systems. • Evaluate and implement new software solutions, ensuring seamless integration between existing platforms. • Develop and enforce cybersecurity protocols, including multi-factor authentication, endpoint protection, and security awareness training. • Manage compliance with industry standards and regulatory requirements related to data privacy and cybersecurity. • Oversee telecommunications infrastructure, ensuring reliability and uptime for internet services and network connectivity. • Create and deliver training programs for staff to improve adoption of company technologies and workflows. • Identify and implement workflow automation, AI tools, and innovative digital solutions to enhance operational efficiency.
2026-03-19T16:58:44Z

IT Infrastructure Manager

Cleveland, MA
onsite
Permanent
100000.00 - 150000.00 USD / Yearly
We are looking for an experienced IT Infrastructure Manager to oversee and optimize our organization's technology systems in Cleveland Ohio. This role requires a deep understanding of server hardware, virtualization platforms, cloud services, and networking technologies to ensure seamless operations and robust security across complex environments. The ideal candidate will bring strong technical expertise and leadership skills to manage multi-domain systems, drive innovation, and support business needs. Responsibilities:• Manage and maintain server hardware, including Microsoft Server, VMware, and Hyper-V virtualization platforms.• Oversee cloud infrastructure on platforms such as Microsoft Azure, Google Cloud, and others to ensure scalability and reliability.• Administer core services, including Active Directory, file/print management, certificates, and identity services.• Implement and manage storage solutions along with backup and recovery protocols to safeguard data integrity.• Ensure the smooth operation of multi-tenant, multi-cloud, multi-domain, and multi-forest environments.• Supervise endpoint and device management for PCs, Macs, peripherals, printers, and mobile devices using tools like Intune.• Lead the deployment and management of Microsoft 365 technologies, including Exchange, SharePoint, Teams, OneDrive, and Office applications.• Configure and maintain networking components such as firewalls, switches, routers, and access points, with expertise in Fortinet platforms.• Monitor data center operations, including racks, cabling, power systems, cooling, and fire suppression mechanisms.• Establish proactive monitoring and alerting systems, with a focus on automated remediation processes.
2026-03-26T13:48:44Z