6 results for Help Desk Analyst I in Calabasas, CA

Help Desk/Desktop Support Analyst

Los Angeles, CA
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. In this long-term contract position, you will play a critical role in providing technical assistance and support to end-users while ensuring seamless operation of IT systems. This role is ideal for someone with a strong background in troubleshooting, system administration, and customer service. Responsibilities: • Provide technical support to resolve hardware, software, and network-related issues for users. • Manage and maintain Active Directory accounts, including creating, modifying, and disabling users. • Perform diagnostics and troubleshooting for Microsoft Windows systems, ensuring functionality and performance. • Respond to and resolve service desk tickets promptly, maintaining accurate documentation of all actions taken. • Assist with the setup, configuration, and maintenance of Windows 10 devices and related peripherals. • Collaborate with team members to identify and implement improvements to IT processes. • Deliver exceptional customer service by addressing user concerns and providing clear guidance. • Monitor system performance and report any potential issues to the appropriate teams. • Ensure compliance with organizational IT policies and procedures. • Support the installation and updates of software applications while minimizing disruptions to users.
2026-03-09T00:00:00Z

Helpdesk Technician

Canoga Park, CA
onsite
Contract / Temporary to Hire
27.7115 - 32.087 USD / Hourly
**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193**** We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Canoga Park, California. In this role, you will provide advanced technical support in a dynamic, managed services environment, working closely with a collaborative team to address user and infrastructure needs. This is a Contract to permanent position requiring onsite presence five days a week, offering an opportunity to grow your expertise in Microsoft technologies, networking, and system administration. Responsibilities:• Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups.• Manage the onboarding and offboarding process, including account provisioning and user setup.• Configure and deploy PCs, workstations, and peripheral devices for end users.• Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications.• Maintain and manage Azure environments, ensuring optimal performance and security.• Oversee Meraki firewall and switch configurations, addressing network infrastructure needs.• Diagnose and resolve issues with VLANs, VPNs, and DNS systems.• Document processes and solutions thoroughly to ensure consistency and quality.• Collaborate with team members to provide excellent service and proactive support.• Communicate effectively with end users and stakeholders to address technical concerns.
2026-03-09T00:00:00Z

Sr. Service Desk

Los Angeles, CA
onsite
Temporary
33 - 40 USD / Hourly
We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-03-18T00:00:00Z

Data Analyst

Los Angeles, CA
onsite
Temporary
38 - 44 USD / Hourly
We are looking for a skilled Data Analyst to join our team in Los Angeles, California, on a long-term contract basis. This role offers an exciting opportunity to contribute to fraud detection and prevention efforts by leveraging advanced data analytics. You will play a pivotal role in analyzing complex datasets and providing actionable insights to support anti-fraud initiatives. Responsibilities: • Analyze large datasets to identify patterns, trends, and anomalies related to suspected fraud. • Develop and implement fraud analytics models to detect and prevent fraudulent activities. • Collaborate with cross-functional teams to investigate potential fraud cases and provide detailed reports. • Monitor and assess the effectiveness of anti-fraud strategies and recommend improvements. • Utilize advanced data analysis techniques to enhance fraud detection processes. • Prepare visualizations and presentations to communicate findings to stakeholders. • Conduct thorough investigations into flagged transactions or activities and document findings. • Support the development of automated tools and processes for fraud prevention. • Stay updated on industry best practices and emerging technologies related to fraud analytics. • Ensure compliance with regulatory requirements and company policies in all investigations.
2026-03-17T00:00:00Z

Business Analyst IT L2

Torrance, CA
onsite
Temporary
44 - 51 USD / Hourly
OverviewWe are seeking a detail‑oriented Business & Data Analyst to support business analysis and data analytics initiatives across one or more projects. This role will partner closely with business stakeholders, technical teams, and project leadership to analyze business processes, define requirements, perform data analysis, and support data‑driven decision making.The ideal candidate combines strong analytical skills with the ability to translate business needs into clear technical and data requirements. Key ResponsibilitiesBusiness Analysis<ul><li>Collaborate with stakeholders to understand business objectives, processes, and requirements</li><li>Analyze current business operations to identify gaps, inefficiencies, and opportunities for automation or enhancement</li><li>Identify operational improvement opportunities and recommend practical, data‑driven solutions</li><li>Gather, refine, validate, and document complex business requirements, dependencies, risks, and issues</li><li>Translate high‑level requirements into detailed functional requirements, technical specifications, and user stories</li><li>Ensure requirements are clear, concise, and aligned with overall business goals</li></ul>rData Analysis & Reporting<ul><li>Collect, clean, and analyze data to uncover trends, patterns, and actionable insights</li><li>Conduct data profiling on new data domains to support analytics and ETL development</li><li>Develop and maintain data models, dashboards, reports, and KPIs</li><li>Translate business reporting needs into technical requirements for dashboards and analytics solutions</li><li>Interpret and communicate insights effectively to both technical and non‑technical audiences</li></ul>dCross‑Functional Collaboration<ul><li>Partner with developers, designers, subject matter experts, and business stakeholders to ensure accurate requirement implementation</li><li>Support the team lead with business and data analysis across assigned projects</li><li>Participate in Agile ceremonies including backlog grooming, sprint planning, standups, and retrospectives</li><li>Lead System Integration Testing (SIT) activities related to data migration and validation</li><li>Assist with UAT, data quality validation, and post‑deployment verification</li><li>Present findings, insights, and project updates to stakeholders at varying technical levels</li></ul> Additional Responsibilities<ul><li>Prepare documentation including:</li><li>User stories</li><li>Acceptance criteria</li><li>Process maps</li><li>Workflow diagrams</li><li>Monitor data quality issues and support resolution of discrepancies between source systems and curated dashboards</li><li>Contribute to continuous improvement efforts by recommending tools, processes, and best practices for business analysis and data analytics</li></ul>
2026-03-19T00:00:00Z

Business Systems Analyst

Woodland Hills, CA
onsite
Permanent
130000 - 140000 USD / Yearly
We are looking for an experienced Business Systems Analyst to join our team in Woodland Hills, California. In this role, you will support and enhance Microsoft Dynamics 365 Finance and Operations (D365 F&O) solutions, working closely with business stakeholders to identify and implement effective system improvements. The ideal candidate will bring strong expertise in financial management modules and thrive in a collaborative, fast-paced environment. Responsibilities: • Analyze and assess business requirements to determine feasibility and recommend optimal solutions within the D365 F&O platform. • Provide ongoing support and troubleshooting for the D365 F&O system, addressing issues raised by business teams. • Collaborate with stakeholders to gather, document, and refine business requirements for system enhancements. • Design, develop, and test solutions within the Microsoft Dynamics 365 platform to meet organizational needs. • Support monthly and quarterly system upgrades, ensuring smooth implementation and minimal disruption. • Create and maintain documentation for system design, project specifications, and training materials. • Partner with technical teams to develop and integrate solutions that align with business processes. • Research and document transaction flows to enhance understanding and improve system processes. • Identify opportunities for process improvement and implement best practices to optimize workflows. • Manage time effectively, prioritize tasks, and communicate progress to stakeholders.
2026-02-23T00:00:00Z