<p>We are looking for an experienced IT support specialist to provide high-touch technical assistance. This position focuses on delivering dependable deskside and remote support, coordinating meeting technology, and ensuring a seamless experience across office and event environments. The role calls for strong judgment, clear communication, and the ability to work across support groups to resolve issues efficiently while maintaining a detail-oriented, service-oriented approach.</p><p><br></p><p>Responsibilities:</p><p>• Deliver responsive technical assistance for executives and staff, including hardware troubleshooting, software support, installations, and both in-person and remote issue resolution.</p><p>• Set up, monitor, and troubleshoot audio, video, and conferencing tools for meetings, presentations, and special events.</p><p>• Create and refine support procedures and knowledge documentation to improve repeatable solutions and user experience.</p><p>• Investigate recurring technical problems, identify underlying causes, and partner with other IT teams to drive lasting fixes.</p><p>• Provide hands-on support for executive and board meetings at company sites and off-site venues, including preparation and live troubleshooting.</p><p>• Assess meeting spaces and event locations to identify technical risks, readiness gaps, and support needs before executive sessions begin.</p><p>• Support a range of technologies across Windows, macOS, and mobile platforms, along with common business applications such as Microsoft 365.</p><p>• Track incidents and service requests through ticketing tools while working within established service expectations and response commitments.</p>