<p><strong>Receptionist and Customer Service Representative</strong></p><p><strong>Responsibilities:</strong></p><ul><li>Accurately enter customer orders into ERP and maintain order entry records.</li><li>Answer incoming phone calls, direct inquiries to the appropriate parties, and provide information as needed.</li><li>Greet guests and visitors in a courteous and professional manner, ensuring a positive first impression.</li><li>Handle customer complaints by identifying issues, providing timely solutions and alternatives, and following up to ensure complete resolution.</li><li>Keep records of customer interactions, process customer accounts, and update customer information as necessary.</li><li>Manage and track sample requests from customers and internal teams.</li><li>File tickets, estimates, and other documentation promptly and accurately.</li><li>Follow established communication procedures, guidelines, and company policies to ensure consistent and high-quality service.</li><li>Assist with miscellaneous office duties, such as data entry, filing, document preparation, and maintaining office supply inventory.</li></ul><p><strong>Skills & Qualifications:</strong></p><ul><li>Strong communication and interpersonal skills.</li><li>Attention to detail and ability to manage multiple priorities.</li><li>Proficient in order entry systems (Fishbowl experience preferred).</li><li>Customer-focused mindset with a commitment to resolving issues effectively.</li><li>Organization skills and the ability to maintain accurate records.</li></ul><p>Ready to make a meaningful impact as the face and voice of our organization? Apply today to join our team.</p>
We are looking for a detail-oriented Proposal Benefits Analyst to join our team on a long-term contract basis in Minnetonka, Minnesota. In this role, you will be responsible for supporting the creation and delivery of accurate commercial group proposals, ensuring client and broker satisfaction, and maintaining compliance with regulatory standards. This position requires strong organizational skills, attention to detail, and the ability to collaborate with cross-functional teams to meet deadlines and deliver high-quality results.<br><br>Responsibilities:<br>• Develop and review new and renewal proposal packages for large group clients, ensuring accuracy and compliance with regulatory requirements.<br>• Collaborate with sales and underwriting teams to interpret client needs and create tailored proposal exhibits.<br>• Prepare and audit Summary of Benefits and Coverage (SBCs), aligning them with Certificates of Coverage (COCs) and other benefit documents.<br>• Generate benefit change grids and ensure accurate linking of SBCs to the member portal.<br>• Maintain knowledge of product guidelines, federal regulations, and competitor offerings to ensure proposals meet all standards.<br>• Monitor workflow and manage assignments to ensure timely completion of proposal deliverables.<br>• Serve as a liaison between sales, underwriting, and operational teams to facilitate effective communication and collaboration.<br>• Utilize tools such as Microsoft Word, Excel, Adobe, and Salesforce CRM to create and manage proposal documents.<br>• Conduct audits to ensure the accuracy of benefit language and compliance with organizational standards.<br>• Provide support for ad hoc tasks related to proposal development and benefit administration.
We are looking for a detail-oriented Credit Specialist to join our team in Apple Valley, Minnesota. In this long-term contract role, you will play a pivotal part in managing and resolving negative account balances while ensuring compliance with established credit policies. This position offers the opportunity to work in the financial services industry, leveraging your expertise to address backlog issues and maintain operational efficiency.<br><br>Responsibilities:<br>• Review and analyze accounts to identify negative balances caused by Courtesy Pay transactions.<br>• Calculate fees and losses associated with negative accounts and process charge-offs accordingly.<br>• Manage general ledger entries and ensure proper documentation and transfer of financial data.<br>• Close accounts with negative balances and notify customers through formal communication channels.<br>• Verify open credit cards and assess limits to determine necessary account closures.<br>• Maintain accurate records in spreadsheets and generate letters to inform customers of account status.<br>• Support the team in catching up on backlog caused by increased negative accounts.<br>• Ensure consistent adherence to company policies and procedures regarding credit management.<br>• Collaborate with team members to streamline processes and improve efficiency in handling accounts.<br>• Perform additional duties as assigned to support the credit management function.
<p><strong>Sr HR Generalist (Benefits and Payroll)</strong></p><p><strong>100% Onsite | Claremont, MN</strong></p><p><br></p><p>A privately held, family-owned organization is seeking a Sr HR Generalist (Benefits and Payroll to serve as a trusted, hands-on HR presence for the organization. The company operates across multiple operational and production-related functions and supports a mix of year-round and seasonal employees.</p><p><br></p><p>This role is 100% onsite and offers the opportunity to own core HR operations in a tight-knit, people-first environment.</p><p><br></p><p><strong>Position Overview</strong></p><p>This is a hands-on, confidential HR role responsible for day-to-day human resources administration, payroll coordination, benefits administration, and safety compliance. The role works closely with the office leadership and operations team and will become the go-to resource for employee questions, onboarding, benefits support, and compliance.</p><p> </p><p>The ideal candidate is someone who:</p><ul><li>Values discretion and confidentiality above all else</li><li>Enjoys working directly with employees</li><li>Is comfortable wearing multiple hats</li><li>Thrives in a rural, onsite environment and long-term role</li></ul><p><strong>Key Responsibilities</strong></p><p><strong>Human Resources & Employee Support</strong></p><ul><li>Serve as the first point of contact for employee HR-related questions</li><li>Support onboarding, employee paperwork, policy acknowledgments, and personnel records</li><li>Assist with handbook updates and policy administration (including MN Paid Leave)</li><li>Communicate clearly and professionally with employees across all roles and levels</li><li>Maintain strict confidentiality around employee information, pay, and benefits</li></ul><p><strong>Payroll Coordination</strong></p><ul><li>Partner with Paychex to process bi-weekly payroll</li><li>Review time entries, payroll reports, and submissions for accuracy</li><li>Support employees with basic payroll and pay-related questions</li><li>Ensure payroll policies and practices remain current and compliant</li></ul><p><strong>Benefits Administration</strong></p><ul><li>Administer health, dental, and vision benefits</li><li>Support open enrollment and benefits onboarding</li><li>Respond to employee benefits questions (cards, coverage, paid family leave, etc.)</li><li>Coordinate with external vendors and brokers as needed</li></ul><p><strong>Safety & Compliance</strong></p><ul><li>Take ownership of the company’s safety program</li><li>Coordinate required training, safety meetings, and documentation</li><li>Maintain OSHA, SDS, and general workplace safety compliance</li><li>Help organize and implement existing safety frameworks and programs</li></ul><p><strong>Insurance & Administration</strong></p><ul><li>Assist with tracking insurance renewals (property, vehicle, workers’ comp)</li><li>Support compliance reporting and administrative needs as assigned</li></ul><p><strong>Reporting Structure</strong></p><ul><li>Reports to Office Management</li><li>Works closely with Operations leadership</li><li>Supported during transition by the current payroll/office professional through November</li></ul><p> </p>
We are looking for a detail-oriented individual to support bankruptcy-related collections activities within a banking environment in Minnesota. This position focuses on protecting the organization’s financial interests by managing bankruptcy accounts, maintaining accurate records, and coordinating required actions with legal partners. The ideal candidate brings strong knowledge of bankruptcy processes, sound judgment, and the ability to balance compliance, service, and operational efficiency.<br><br>Responsibilities:<br>• Manage bankruptcy accounts from initial notice through resolution, tracking court activity and internal due dates to ensure timely handling of each case.<br>• Draft, examine, and coordinate documentation such as proof of claim filings, reaffirmation agreements, and related motions in partnership with legal counsel.<br>• Maintain accurate account records across internal databases and tracking tools so case status, timelines, and required follow-up remain current.<br>• Review loan details including balances, delinquency amounts, interest calculations, payment changes, and modification terms tied to bankruptcy plans.<br>• Monitor trustee payments and confirm loan setups align with approved bankruptcy terms and repayment arrangements.<br>• Identify accounts requiring additional action due to missed payments or plan-related delinquencies and escalate next steps appropriately.<br>• Serve as a resource for collectors, employees, and customers by answering complex bankruptcy questions and resolving escalated account inquiries.<br>• Support process improvement efforts by evaluating current collection practices, updating procedures, and recommending changes that reduce loss exposure and strengthen compliance.<br>• Stay informed on applicable federal and state bankruptcy and collections regulations and communicate relevant impacts to management.<br>• Contribute to departmental priorities by meeting performance goals, supporting management requests, and completing additional duties that aid team operations.
We are looking for a detail-oriented Payroll Specialist to support payroll operations for a Contract position based in Golden Valley, Minnesota. This role is well suited for someone who enjoys accurate data handling, responsive employee support, and working closely with teams across the organization. The person in this position will help ensure payroll activities are completed on schedule while maintaining organized records and a high standard of service.<br><br>Responsibilities:<br>• Review and enter new employee information into the payroll system, confirming records are accurate and updated promptly.<br>• Administer recurring payroll cycles by validating time records, entering pay data, and assisting with regular and off-cycle check processing.<br>• Respond to employee and internal inquiries with professionalism, providing dependable support related to payroll matters.<br>• Manage wage-related orders such as child support, garnishments, and tax levies, including accurate deductions and remittance processing.<br>• Verify that benefit and insurance deductions are applied correctly within each payroll run.<br>• Track and maintain paid time off balances to support accurate leave reporting and employee records.<br>• Organize payroll timesheets and supporting documentation within electronic filing systems to ensure compliance and accessibility.<br>• Coordinate with multiple departments to resolve payroll issues efficiently while meeting deadlines and maintaining accuracy.