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2 results for Customer Service Manager in Buffalo, NY
- Tonawanda, NY
- onsite
- Contract / Temporary to Hire
- 18 - 18 USD / Hourly
- We are looking for a dedicated Customer Service Representative to join our team in Tonawanda, New York. In this Contract to permanent position, you will play a vital role in supporting customers with inquiries, order processing, and product-related assistance in a fast-paced environment. This is an on-site role with opportunities for overtime, offering a casual and collaborative workplace.<br><br>Responsibilities:<br>• Handle a high volume of inbound and outbound calls daily, providing prompt and detail-oriented support to customers.<br>• Assist customers with placing orders and ensure accurate entry into the system.<br>• Guide customers through product installation processes and address technical questions.<br>• Respond to and resolve e-ticket inquiries in a timely and efficient manner.<br>• Collaborate with team members to deliver exceptional customer service and meet departmental goals.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Utilize Microsoft Office tools to manage documentation and communication effectively.<br>• Stay informed about company products and services to provide accurate information to customers.<br>• Identify opportunities to improve customer satisfaction and escalate complex issues when necessary.<br>• Uphold a positive and detail-oriented demeanor, contributing to a supportive work environment.
- 2026-04-06T00:00:00Z
- Angola, NY
- onsite
- Permanent
- 110000 - 120000 USD / Yearly
- <p><strong>Robert Half </strong>is partnering with a dynamic food production company in <strong>Angola, NY </strong>on their search for a <strong>Maintenance Manager</strong>. This is a <strong>Direct Hire onsite role </strong>with a starting salary of<strong> $110,000 - $120,000 </strong>based on experience. This is a critical leadership role focused on implementing maintenance strategies during a time of impressive growth.</p><p><br></p><p><strong>Responsibilities include but not limited to:</strong></p><p><br></p><ul><li>Lead, mentor, and develop the maintenance team while ensuring proper staffing and shift coverage</li><li>Establish maintenance priorities, delegate tasks, and allocate resources to maximize efficiency and minimize downtime</li><li>Drive a strong safety-first culture and ensure compliance with OSHA, GMPs, HACCP, and all food safety regulations</li><li>Oversee preventive and predictive maintenance programs and ensure reliable operation of all production and facility equipment</li><li>Manage repairs and installations involving mechanical, electrical, pneumatic, and hydraulic systems</li><li>Schedule, track, and document work orders, equipment history, and spare parts inventory</li><li>Monitor and analyze KPIs to identify root causes of failures and implement corrective actions</li><li>Manage departmental budgets, capital projects, and coordination with vendors and contractors for specialized services and upgrades</li></ul><p><br></p>
- 2026-03-20T00:00:00Z