We are looking for a dedicated Collections Specialist to join our team in Tonawanda, New York. In this Contract to permanent role, you will manage commercial accounts and work closely with clients to ensure timely and efficient collections. This position requires a strong ability to build relationships, analyze account information, and contribute to the overall success of the department.<br><br>Responsibilities:<br>• Manage a portfolio of 400-550 commercial accounts, ensuring timely follow-up and resolution.<br>• Communicate directly with clients through written and verbal updates regarding account status.<br>• Conduct skip tracing to locate individuals and resolve outstanding claims.<br>• Collaborate with legal counsel on cases requiring further action.<br>• Participate in monthly departmental meetings and occasionally present updates.<br>• Contribute to team projects, contests, and office initiatives as needed.<br>• Engage in continuous skill development through training programs, seminars, and online courses.<br>• Foster positive working relationships within the team and department.<br>• Lead by example in work ethic and meeting performance standards.<br>• Assist in reviewing and improving departmental processes alongside management for enhanced efficiency.