16 results for Junior Support Services Technician in Brooklyn, NY

Desktop Support Technician

Uniondale, NY
onsite
Permanent
55000 - 70000 USD / Yearly
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures. Responsibilities: • Prepare and image new and existing laptops using standard imaging tools. • Develop clear and comprehensive documentation for both new and established procedures. • Configure workstations and cubicles for new employees and contractors. • Address helpdesk tickets related to hardware, software, operating systems, and user accounts. • Provide support for end-user software, connectivity issues, and general IT services. • Maintain the security and integrity of enterprise data on client computers and during data transfers. • Oversee and manage printers, scanners, and other peripheral devices. • Administer user accounts, permissions, and storage allocations in line with privacy and security standards. • Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed. • Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
2026-02-26T00:00:00Z

IT Support Specialist

New York, NY
onsite
Permanent
65000 - 85000 USD / Yearly
Join our team as an IT Support Specialist, where you will oversee the day-to-day operation, provide technical support, and collaborate on system upgrades and maintenance projects. You’ll work closely with our global IT team and be involved with a range of IT initiatives supporting our business needs.Key Responsibilities<ul><li>Provide day-to-day IT support globally, resolving technical issues for users</li><li>Escalate unresolved issues to internal or external partners as needed</li><li>Ensure adherence to corporate security standards for computers and servers</li><li>Follow all documented IT procedures and workflows</li><li>Assist in the preparation and maintenance of user manuals and other technical documentation</li><li>Support the testing of IT security and cyber incident response plans</li><li>Complete administrative and ad-hoc tasks as directed by management</li></ul>What We’re Looking ForYou are a motivated self-starter with a continuous learning mindset and strong initiative. You enjoy solving problems, thrive in a teamwork environment, and are committed to maintaining secure and reliable systems.
2026-03-17T00:00:00Z

IT Support Specialist

Hackensack, NJ
onsite
Permanent
70000 - 90000 USD / Yearly
We are looking for a skilled IT Support Specialist to join our team in Hackensack, New Jersey. In this role, you will serve as a key point of contact for resolving technical issues and ensuring seamless IT operations within a legal environment. This position requires strong troubleshooting skills, proactive problem-solving abilities, the ability to work with outside IT vendors and a commitment to delivering exceptional technical support. Responsibilities:<ul><li>Serve as primary liaison between the firm and third-party IT support</li><li>Ensure deployment and maintenance of office technology (computers, printers, scanners, phones)</li><li>Provide technical support and troubleshooting for hardware, software, and peripherals</li><li>Track and resolve issues</li><li>Install and configure equipment per firm guidelines</li><li>Maintain conference room AV and video conferencing systems</li><li>Assist with office moves, remote events and office support as needed</li><li>Address wireless connectivity issues for internal and external users</li><li>Coordinate repairs with vendors</li><li>Perform other duties as assigned</li></ul>
2026-03-04T00:00:00Z

IT Support Specialist Tier 2/3 (Manufacturing Exp Preferred)

Blauvelt, NY
onsite
Permanent
75000 - 85000 USD / Yearly
Job Overview Summary: Experienced IT Support Specialist (Tier 2/3) with a strong background supporting fast-paced manufacturing environments. Skilled in diagnosing complex technical issues, managing enterprise systems, and ensuring reliable network and application performance across production and corporate settings. Proficient in Windows Server/AD, M365 administration, ERP and MES support, and manufacturing hardware/software troubleshooting including production floor systems, barcode scanners, printers, PLC-connected devices, and industrial workstations. Job Responsibilities: <ul><li>Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting.</li><li>Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology.</li><li>Manage onboarding, offboarding, and equipment lifecycle tracking and reporting.</li><li>Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues.</li><li>Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs).</li><li>Perform onsite installations and upgrades of operating systems, applications, and security patches.</li><li>Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks.</li><li>Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up.</li><li>Maintain and track IT assets; update inventory records and manage warranty returns or repairs.</li><li>Support audiovisual systems and video conferencing tools in meeting spaces.</li><li>Conduct preventive maintenance on local IT infrastructure to avoid service disruptions.</li><li>Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues.</li><li>Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi).</li><li>Remote Support: Provide advanced technical support via phone, email, chat, or remote session.</li><li>Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support.</li><li>Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.</li><li>Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security</li></ul>
2026-03-06T00:00:00Z

IT Support Specialist Level 2

Hazlet, NJ
onsite
Permanent
60000 - 70000 USD / Yearly
We are looking for an experienced IT Support Specialist Level 2 to join our team. This role requires a highly motivated individual capable of providing remote and on-site technical assistance, ensuring seamless IT operations for our clients. The ideal candidate will thrive in a fast-paced environment, possess strong technical expertise, and be committed to delivering exceptional service. Responsibilities:• Deliver remote and on-site technical support to clients.• Troubleshoot and resolve issues across Windows desktop environments and Microsoft 365 applications.• Leverage ConnectWise (Manage, Automate, Control) to efficiently manage and streamline support operations.• Identify, diagnose, and remediate malware, virus, and other security threats to safeguard client systems.• Conduct basic server troubleshooting and perform repairs to ensure system stability and uptime.• Support network installations and perform fundamental diagnostics to maintain reliable connectivity.• Provide responsive, high-quality customer service by addressing client needs in a timely and professional manner.• Partner with internal teams to resolve complex technical issues and escalate when appropriate.• Accurately document service desk tickets, resolutions, and technical procedures.• Stay current with emerging technologies and industry best practices to enhance service delivery.
2026-03-17T00:00:00Z

Application Support Engineer

Piscataway, NJ
onsite
Temporary
35 - 38 USD / Hourly
We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform. Responsibilities: • Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues. • Collaborate with internal and external teams to implement technical fixes and enhancements for the platform. • Research emerging technologies and recommend improvements to enhance user support and operational efficiency. • Create and update user guides and documentation to assist stakeholders in navigating the platform. • Manage course uploads and produce both standard and customized reports to support organizational needs. • Assist with onboarding and technical implementations for new partners using the learning management system. • Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts. • Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting. • Conduct keyword research and content audits to optimize the platform's website and improve data integrity. • Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
2026-03-20T00:00:00Z

Desktop Support Engineer

New York, NY
onsite
Temporary
27.7115 - 32.087 USD / Hourly
We are looking for a skilled Desktop Support Engineer to join our team in New York, New York. In this long-term contract role, you will provide technical assistance and support to ensure smooth operations within an investment banking environment. This position is ideal for someone with strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. Responsibilities: • Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues. • Manage user accounts, groups, and devices using Active Directory. • Administer Office 365 licenses, users, and groups, ensuring efficient functionality. • Perform basic device and user management tasks using Microsoft Intune. • Organize and maintain IT equipment, including setting up devices and connecting cables. • Respond to service desk tickets promptly and resolve issues effectively. • Collaborate with team members to identify and resolve recurring technical problems. • Ensure all IT systems meet organizational standards and are properly maintained. • Communicate with stakeholders to provide updates and solutions regarding technical challenges. • Document resolutions and best practices for future reference.
2026-03-11T00:00:00Z

Field Technician

Belmar, NJ
onsite
Permanent
60000 - 85000 USD / Yearly
This role is responsible for installing, servicing, and repairing commercial cooking equipment to customer sites. The technician will diagnose issues, perform preventative maintenance, and ensure equipment operates safely and efficiently. They will coordinate closely with customers, the parts team, and internal departments to complete repairs, source components, and document all service activity. As our footprint continues to grow, we’re seeking a reliable technician to support our expanding Service team. To apply, if not already in contact with a Robert Half Recruiter, please call Therese Grana at 609-252-9393. Key Responsibilities<ul><li>Install, troubleshoot, and repair equipment such as ovens, mixers, proofers, dividers, sheeters, and related systems</li><li>Assemble, adjust, and test equipment in the field</li><li>Perform onsite equipment setup and operational testing</li><li>Implement customer-requested modifications</li><li>Communicate service issues and observations to internal management</li><li>Use hand tools, power tools, and testing devices to assemble and start up equipment per drawings and specifications</li><li>Work collaboratively with technicians, supervisors, engineers, suppliers, and customers</li><li>Train customer staff on proper operation, cleaning, and maintenance</li><li>Provide occasional after-hours phone or electronic support for emergency service needs</li></ul>What We Offer<ul><li>Full-time role with strong long-term growth potential</li><li>Hands-on technical experience in the bakery equipment industry</li><li>Continuous training and support</li><li>Competitive benefits and 401(k) match</li><li>Supportive, team-oriented work environment</li></ul>
2026-03-19T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
remote
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in New York, New York. As part of this long-term contract position, you will play a vital role in ensuring seamless IT support and troubleshooting for our organization. This role is ideal for someone with a strong technical background and excellent problem-solving skills. Responsibilities: • Provide first-level technical support to users by addressing hardware, software, and network-related issues. • Manage and resolve service desk tickets efficiently while maintaining timely communication with end-users. • Perform basic troubleshooting for Windows environments, identifying and resolving technical problems. • Administer and maintain Active Directory, including user account setups and modifications. • Assist with the installation, configuration, and updates of Windows 10 operating systems. • Ensure the proper functioning of IT systems by monitoring performance and implementing necessary fixes. • Document and track all support activities to maintain accurate records and improve processes. • Collaborate with team members to escalate and resolve complex technical issues. • Deliver exceptional customer service by providing clear guidance and support to users. • Maintain compliance with organizational IT policies and procedures.
2026-03-11T00:00:00Z

Help Desk/Desktop Support Analyst

Hoboken, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Hoboken, New Jersey. In this role, you will provide hands-on technical assistance to faculty, staff, and end users, ensuring smooth computing operations and resolving issues with a focus on excellent customer service. This is a long-term contract position that requires a proactive problem solver with strong technical knowledge and outstanding communication skills. Responsibilities: • Provide comprehensive Level 1 and Level 2 technical support to faculty, staff, and end users, addressing hardware, software, and connectivity issues. • Manage and prioritize support requests using Freshservice, ensuring timely and accurate resolution. • Troubleshoot and resolve issues across Windows and Mac environments, including remote access and connectivity challenges. • Set up and maintain peripherals, assist with equipment disconnects/reconnects, and support device-related concerns. • Configure and manage devices and endpoints using Microsoft Intune to ensure optimal performance. • Escalate complex technical issues following established procedures to ensure swift resolution. • Maintain detailed and accurate documentation of support activities and ticket updates. • Deliver customer-focused assistance with attention to detail, efficiency, and reliability.
2026-03-19T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary
33.25 - 38.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is based in New York, New York, and involves providing IT support to end users, primarily working with remote teams while managing onsite hardware logistics. The ideal candidate will have a customer-focused mindset and be adept at troubleshooting both macOS and Windows systems. Responsibilities: • Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues. • Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops. • Manage identity and access tools, such as Okta, to ensure secure user access. • Track and update service tickets using Jira Service Desk while maintaining thorough documentation. • Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks. • Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise. • Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management. • Assist with onboarding and offboarding processes, including hardware setup and lifecycle management. • Offer hands-on troubleshooting for onsite IT equipment when necessary.
2026-03-12T00:00:00Z

Network Operations Technician

Neptune, NJ
onsite
Temporary
22.5 - 25 USD / Hourly
This role is a 3rd shift role - Onsite - 11PM - 7AM The IT Operations Analyst is responsible for monitoring and analyzing the operation of Client Server platforms (i.e. central console, on-line terminals, etc.)Essential Generic Job Functions (List in order of importance):• Identifies, analyzes, and solves technical problems to ensure optimal performance.• Hands on within the data center doing cabling and rack and stack• Responds to customer problems and complaints.• Assesses performance and makes recommendations for change based on company needs and goals.• Designs monitoring tools to detect and report on system performance.• Troubleshoots and provides support to users.• Maintains necessary production journal and control log(s).• Maintains operation records of machine utilization, PMs and/or equipment repairs.• Preforms and verifies backup procedures for related solutions as per defined policies and procedures.• Other duties and/or projects as assigned.Lifts a minimum of 25 lbs., pushes and pulls a minimum of 25 lbs. and stands a minimum of 2 hours a day.
2026-03-13T00:00:00Z

Desktop Support Analyst

Warren, NJ
onsite
Contract / Temporary to Hire
30 - 36.1 USD / Hourly
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
2026-03-19T00:00:00Z

Desktop Support Analyst

Elizabeth, NJ
onsite
Contract / Temporary to Hire
30 - 30 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements. Responsibilities:• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.• Respond promptly to technical issues, ensuring minimal disruption to operations.• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.• Administer and manage Active Directory for user accounts and access control.• Deploy and configure Windows 10 operating systems and ensure optimal performance.• Handle desktop imaging processes to streamline system setups and updates.• Collaborate with plant management and IT teams to recommend and implement technology solutions.• Monitor system performance and identify areas for improvement.• Provide guidance and training to end-users on software and hardware functionalities.
2026-03-19T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Permanent
70000 - 85000 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives. Responsibilities: • Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues. • Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams. • Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally. • Handle service ticketing requests, ensuring timely and effective resolution of reported problems. • Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance. • Escalate unresolved technical problems to networking or system administration teams for further investigation. • Collaborate with team members to implement solutions that enhance system performance and user experience. • Maintain up-to-date knowledge of desktop technologies and assist with certifications when required. • Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
2026-03-12T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week. Responsibilities: • Deliver prompt and efficient IT support to address technical issues and minimize disruption. • Manage and respond to incoming support tickets through the Service Desk system. • Prioritize and resolve tickets systematically, ensuring urgent matters are handled first. • Adjust configurations, utilities, and software settings for both local and remote systems. • Maintain clear and detailed documentation of IT processes and resolution methods. • Collaborate on special projects to enhance IT services and infrastructure.
2026-03-11T00:00:00Z