<ul><li>Schedule and dispatch drivers, technicians, or service personnel</li><li>Monitor routes, job progress, and service timelines</li><li>Communicate with customers, internal teams, and field staff regarding updates</li><li>Handle urgent scheduling changes and resolve delivery or service issues</li><li>Maintain accurate dispatch logs, reports, and service records</li><li>Ensure compliance with company procedures and safety standards</li></ul><p><br></p>
We are looking for a Dispatcher to coordinate daily delivery activity and keep transportation operations running smoothly in Mount Vernon, New York. This Long-term Contract position is best suited for someone who is organized, service-minded, and comfortable managing route activity from a fast-paced desk-based environment. The person in this role will work closely with drivers, monitor delivery progress, resolve issues throughout the day, and help maintain efficient loadout and post-route operations.<br><br>Responsibilities:<br>• Oversee daily dispatch activity for a large group of drivers, helping keep routes on schedule and addressing operational needs as they arise.<br>• Use routing and tracking systems to build, review, and monitor delivery schedules throughout the shift.<br>• Support inbound trucks before departures by coordinating receiving activities, organizing route staging, and preparing the site for loadout.<br>• Assist drivers during loadout by handling check-in and check-out, answering delivery-related questions, and providing guidance on service expectations and compliance standards.<br>• Track driver progress during active routes, identify delivery exceptions, and escalate concerns related to service, compliance, or payment matters when needed.<br>• Review proof-of-delivery records and photos to confirm accuracy, then flag missing or incorrect documentation for follow-up.<br>• Reconcile undelivered or failed packages after routes are completed and help reset the floor for the next operational cycle.<br>• Maintain continuous coverage at dispatch workstations and contribute to smooth communication across the site during high-volume periods.<br>• Provide limited hands-on support with package sorting during peak demand when operational priorities require additional assistance.