Add your latest resume to match with open positions.

20 results for Customer Experience Marketing Manager in Brooklyn, NY

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a branch team in Morris Plains, New Jersey in a contract role with the potential to become permanent. This position is ideal for someone who enjoys helping customers, handling financial transactions with accuracy, and creating a positive service experience in a fast-moving environment. The role combines day-to-day member support, transaction processing, account assistance, and careful record maintenance while upholding branch policies and service standards. Responsibilities:• Provide attentive front-line support by understanding member questions, clarifying account and service options, and delivering accurate guidance tailored to individual needs.• Address everyday service issues efficiently and escalate more advanced concerns when necessary to ensure timely resolution and a strong customer experience.• Handle cash and check activity with precision, including receiving, verifying, and distributing funds in accordance with established balancing and control procedures.• Complete routine financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders while maintaining accuracy and compliance.• Support account servicing activities by assisting with opening, updating, and closing deposit products and ensuring all required documentation is properly completed.• Maintain organized and accurate records related to transactions, service requests, and account activity, including timely preparation of forms and internal documentation.• Contribute to daily branch operations by balancing assigned work, researching discrepancies, and assisting with opening or closing tasks as needed.• Promote appropriate products and services by identifying customer needs and recommending solutions that align with their financial goals.• Follow security, privacy, and regulatory requirements consistently, and report unusual activity or operational concerns to help maintain a secure branch environment.
2026-07-07T00:00:00Z

Customer Success Specialist

Basking Ridge, NJ
remote
Temporary / Contract
19 - 20 USD / Hourly
We are looking for highly articulate, empathetic, tech-savvy Call Center Representatives to handle high‑volume inbound calls from individuals seeking legal assistance. This is a true call center role focused on customer care and intake. You will answer a high volume of inbound calls (10-15 calls per hour – 80-100 a day) from callers seeking connection to the appropriate company. You will provide compassionate, patient, and professional support to individuals experiencing sensitive or stressful situations and follow a pre-set script/template responses for each client represented. You will gather only the required intake information and enter caller information accurately into the system and route the inquiry to the appropriate contact.
2026-07-15T00:00:00Z

Email Marketing Manager

Mahwah, NJ
onsite
Temporary to Hire
28 - 32.5 USD / Hourly
We are looking for an Email Marketing Manager to join a team northern New Jersey in a contract-to-permanent capacity. This role focuses on building and optimizing email initiatives that strengthen audience engagement, improve conversion performance, and support broader marketing goals. The ideal candidate combines hands-on campaign execution with strong analytical thinking, creative sensibility, and the ability to keep multiple projects moving efficiently across internal teams. Responsibilities:• Monitor email and campaign results, translate performance data into meaningful insights, and recommend adjustments that improve future outcomes.• Plan and execute testing strategies across subject lines, content, layouts, and audience segments to increase engagement, conversion rates, and retention.• Keep campaign records organized by maintaining schedules, asset libraries, status updates, and reporting materials for team visibility and accuracy.• Coordinate email projects through workflow management tools such as Asana, ensuring milestones, approvals, and deliverables are completed on time.• Develop and manage email marketing initiatives using marketing automation and email platform tools to support ongoing campaign objectives.• Partner with internal stakeholders to align messaging, creative execution, and launch timing across marketing efforts.• Support the design and production of email assets using Adobe Creative Cloud while maintaining brand consistency and visual quality. 02720-0013454992
2026-06-25T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-06-25T00:00:00Z

Creative Services Manager

New York, NY
onsite
Temporary / Contract
52.25 - 60.5 USD / Hourly
We are looking for a Creative Services Manager to support a fast-moving team focused on custom content, integrated marketing initiatives, and publisher collaborations. This long-term contract position is ideal for someone who can quickly step into active projects, guide cross-functional workstreams, and help deliver high-impact brand programs with media and cultural partners. The role centers on managing creative partnership efforts from early concept development through launch while keeping stakeholders aligned, timelines on track, and presentations well prepared. Responsibilities: • Lead custom content and integrated marketing initiatives from initial briefing through production and final launch. • Coordinate day-to-day collaboration across internal teams, publishers, agencies, and external creative partners to keep programs advancing smoothly. • Build and maintain project plans, key milestones, approval paths, and production schedules for multiple concurrent initiatives. • Prepare clear, persuasive presentations and supporting materials for pitches, partner discussions, and internal reviews. • Organize project documentation, track deliverables, and ensure workflow processes are followed consistently across engagements. • Support the development of partnership concepts tied to product campaigns, branded experiences, and publisher-led programs. • Facilitate stakeholder communication to resolve blockers, clarify expectations, and keep timelines moving forward. • Oversee execution details for content partnerships involving media, sports, entertainment, creator, and cultural opportunities.
2026-07-09T00:00:00Z

Customer Service Representative

Caldwell, NJ
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
A busy company in the West Caldwell area is seeking a Commercial Lines Customer Service Representative to join their growing company. This Commercial Lines Customer Service Representative will manage client relationships, ensure accurate policy documentation, and provide exceptional support to our commercial insurance clients. The ideal Commercial Lines Customer Service Representative must have 5+ years of commercial lines experience and has experience with insurance specific systems. Responsibilities of this Commercial Lines Customer Service Representative will include but not be limited to the below. Commercial Lines Customer Service Representative Responsibilities:• Process various policy-related tasks, including endorsements, certificates of insurance, binders, renewals, and policy changes.• Review client policies and documents to ensure accuracy and completeness.• Respond to client inquiries about coverage, billing, and policy details in a timely manner.• Collaborate with producers and account managers to assist with account servicing and renewal preparations.• Maintain up-to-date and accurate client records within agency management systems.• Coordinate with insurance carriers to address and resolve service-related issues.• Support marketing efforts for policy renewals by gathering necessary underwriting information.• Ensure compliance with agency standards and regulatory guidelines in all service activities.• Deliver attentive and courteous service to clients and partners, fostering positive relationships. This Commercial Lines Customer Service Representative role is paying between $75,000 and $85,000 annually depending on experience. If interested in this Commercial Lines Customer Service Representative position, apply today!
2026-07-07T00:00:00Z

Customer Service Representative

Lakewood, NJ
onsite
Temporary to Hire
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in Lakewood, New Jersey. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, coordinating order activity, and working closely with sales and operations teams in a fast-paced environment. The role focuses on delivering responsive service for domestic and international accounts while helping ensure accurate documentation, timely communication, and smooth daily workflow. Responsibilities: • Manage customer orders from initial entry through follow-up, ensuring information is complete and accurate. • Prepare pricing quotations and create invoices for both routine and special customer transactions. • Support international order processing by coordinating freight calculations and assembling required shipping and export paperwork. • Respond to inbound inquiries from distributors, dental offices, commercial clients, and sales representatives regarding product details, shipment progress, and order updates. • Establish and maintain customer and dealer records, including sending application materials and setting up new accounts in company systems. • Handle returns, issue appropriate credits, and document customer concerns in accordance with internal procedures. • Assist sales operations by investigating pricing differences and helping communicate annual pricing updates to customers. • Generate recurring reports, maintain organized records, and contribute to onboarding support for new team members.
2026-07-13T00:00:00Z

Customer Service Representative

New Brunswick, NJ
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to support a busy logistics operation. This Contract position is ideal for someone who enjoys balancing customer communication with delivery coordination in a fast-moving warehouse office setting. The person in this role will help keep scheduled deliveries on track, provide timely updates to customers, and resolve service concerns with professionalism. Responsibilities:• Monitor daily delivery activity for a high volume of drivers and maintain awareness of route progress throughout the day.• Communicate with customers to provide order status updates and address questions related to scheduled deliveries.• Adjust delivery appointments when changes occur and coordinate revised timing with customers in a clear and timely manner.• Respond to inbound service issues involving orders or delivery concerns and work toward prompt resolution.• Contact customers before scheduled delivery dates to verify availability and confirm appointment details.• Conduct follow-up calls after deliveries to gather feedback and encourage survey participation.• Enter and maintain accurate service and delivery information in internal systems and spreadsheets.• Collaborate with dispatch and operations teams to support smooth delivery execution during peak seasonal demand.
2026-07-14T00:00:00Z

Customer Service Representative

Neptune, NJ
onsite
Permanent / Full Time
41600 - 49920 USD / Yearly
We are looking for a customer-focused individual to support clients and partners with timely, accurate service in New Jersey. This position plays an important role in managing inquiries, guiding orders through completion, and helping customers feel confident in the products and services offered. The ideal candidate brings strong communication skills, sound judgment, and the ability to work collaboratively in a fast-moving environment while maintaining a positive brand experience.Salary:$20 - $24 / HourBenefits:MDV, PTO, 401kResponsibilities:• Manage customer interactions across multiple service channels, including order coordination, issue resolution, shipment communication, pricing updates, confirmation notices, and post-order follow-up.• Build strong knowledge of product lines to answer questions clearly and provide reliable guidance tailored to customer needs.• Partner with internal teams such as sales, operations, and related departments to address concerns efficiently and deliver a seamless customer experience.• Monitor recurring questions and service patterns, then share insights that can help improve processes, products, and overall support quality.• Foster lasting customer relationships by communicating effectively, responding with empathy, and creating a high level of trust with both new and existing accounts.• Prepare and distribute sales support resources, including training content and customer-facing tools that assist commercial and marketing efforts.• Represent the organization and its portfolio of brands consistently by following communication standards and promoting a consistent, customer-centric image.• Contribute to business support activities that may include updates tied to operational or system changes when needed to maintain service continuity.
2026-07-16T00:00:00Z

Customer Service Representative

Neptune, NJ
onsite
Temporary to Hire
25 - 26 USD / Hourly
We are looking for a proactive Customer Service Representative to join a manufacturing-focused organization in Neptune, New Jersey. This contract position with permanent potential is well suited for someone early in their career who is eager to learn, enjoys solving customer needs, and is comfortable working with technical products and parts-related inquiries. The role supports customers, service teams, and vendors by handling order activity, coordinating parts information, and keeping communication clear and timely. This is a strong opportunity to build long-term experience in customer support, operations, and technical service coordination. Responsibilities: • Manage customer inquiries by phone and email, providing responsive support for parts requests, order updates, and general service-related questions. • Prepare pricing quotes and process sales orders with accuracy, ensuring information is entered correctly and follow-up actions are completed on time. • Research equipment details to match customers with the appropriate parts, using model data, vendor information, and product specifications. • Work closely with manufacturers and suppliers to verify stock availability, confirm pricing, and communicate expected delivery timelines. • Assist with inventory-related activities such as receiving items, tracking stock levels, and supporting cycle counts or replenishment needs. • Partner with field service technicians to secure required parts and help organize materials needed for repair work and scheduled jobs. • Maintain orderly records of customer interactions, orders, and parts activity to support efficient service and reliable documentation. • Contribute to online or internal parts catalog accuracy by helping organize product information and update item details as needed.
2026-07-14T00:00:00Z

Customer Service Representative

New York, NY
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support client interactions and provide dependable service from our New York, New York location. This Long-term Contract position is ideal for someone who communicates clearly, stays organized, and can manage a steady caseload while delivering a positive customer experience. The person in this role will handle outbound outreach, respond to client inquiries, and maintain accurate records of each interaction. Responsibilities: • Manage a designated group of client cases and track activity accurately within Salesforce. • Place outbound calls to assigned clients to provide updates, gather information, and support service needs. • Respond to customer questions with professionalism and resolve concerns in a timely manner. • Record complete and precise notes for every customer interaction to ensure clear case documentation. • Use approved call guidelines to maintain consistency and quality during client conversations. • Coordinate follow-up communication to keep cases moving and ensure outstanding issues are addressed.
2026-07-16T00:00:00Z

Customer Service Representative

Monmouth Junction, NJ
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day client interactions from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling order-related questions, and providing prompt, detail-oriented service across phone-based channels. The person in this role will help maintain a positive customer experience by responding accurately, resolving concerns efficiently, and keeping order information organized and up to date. Responsibilities: • Respond to incoming customer calls and provide timely, courteous assistance for a range of service-related inquiries. • Place outbound calls as needed to follow up on requests, confirm details, and support issue resolution. • Enter customer orders accurately into internal systems while verifying product, quantity, and account information. • Review and process purchase order details to ensure requests are recorded correctly and routed without delays. • Investigate customer concerns and work toward practical resolutions that align with service expectations. • Maintain clear records of interactions, updates, and order activity to support smooth communication and tracking. • Coordinate with internal teams when necessary to address order questions, service issues, or account-related matters.
2026-07-13T00:00:00Z

Customer Service Representative

Belmar, NJ
onsite
Permanent / Full Time
41600 - 49920 USD / Yearly
We are looking for a Customer Service Representative to deliver attentive, solutions-focused support for customers in Wall Twp, New Jersey. This position plays an important role in managing order-related requests, answering product questions, and helping create a positive experience across every customer interaction. The ideal candidate brings strong communication skills, sound judgment, and a customer-first mindset suited to a fast-moving business environment.Salary:$20 - $24 / Hour Benefits:MDV, PTO, 401kResponsibilities:• Manage customer interactions across multiple service channels, including order coordination, shipment status updates, issue resolution, pricing clarification, order acknowledgements, and post-sale follow-up.• Build strong working knowledge of product offerings in order to provide accurate guidance and respond confidently to customer questions.• Partner with internal teams to address service concerns efficiently and help ensure a smooth, high-quality customer experience.• Monitor recurring customer questions and service patterns, then share insights that support improvements to products, processes, and overall service delivery.• Develop positive relationships with both new and existing customers by communicating professionally, listening carefully, and responding with empathy and accuracy.• Prepare and distribute sales support resources, including training content and customer-facing tools that assist sales and marketing efforts.• Represent the company and its brands consistently by following communication standards, service policies, and brand expectations in every interaction.
2026-07-16T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a customer-focused, detail-oriented individual to support sales-related service activities for a growing team in Hauppauge, New York. This role is ideal for someone who can manage client inquiries with accuracy, maintain strong communication across internal and external contacts, and use Excel confidently to organize information and support day-to-day operations. The position offers an opportunity to contribute to both customer satisfaction and sales support through responsive, detail-oriented service. Responsibilities:• Respond to customer questions and requests by phone, email, and other communication channels in a timely and accurate manner.• Support sales activities by preparing quotes, processing orders, and following up with customers to ensure smooth service delivery.• Maintain accurate customer records, sales information, and service updates using Excel and internal systems.• Coordinate with internal departments to resolve order issues, provide status updates, and keep customers informed.• Assist with inbound and outbound customer interactions that help strengthen relationships and identify sales opportunities.• Monitor open requests and take proactive steps to ensure problems are addressed efficiently and completely.• Prepare routine reports and track key customer or sales-related data to support team decision-making.
2026-06-23T00:00:00Z

Client Relationship Manager - Wealth Management

Rye, NY
onsite
Permanent / Full Time
110000 - 135000 USD / Yearly
We are looking for a licensed Client Relationship Manager to support educators and retirement plan participants in New York. This position blends consultative client service with retirement planning guidance, helping individuals make informed decisions about 403(b) accounts and related financial solutions. The ideal candidate brings strong relationship-building ability, a solid grasp of regulatory standards, and a service-oriented approach to long-term client support. Responsibilities:• Oversee an assigned group of clients, holding regular conversations about retirement objectives, contribution strategies, and changing financial priorities.• Respond to service requests with accuracy and urgency, ensuring account-related needs are completed and tracked through resolution.• Maintain ongoing outreach to clients regarding plan changes, contribution opportunities, and major life events that may affect financial planning decisions.• Meet with prospective clients to assess retirement planning goals, explain available services, and build confidence in the advisory relationship.• Lead new client setup by coordinating forms, account establishment, and required documentation for 403(b) participation.• Partner with internal colleagues, advisors, and plan administrators to create a seamless experience from initial engagement through active account management.• Evaluate client circumstances and present appropriate retirement and insurance-related solutions that align with individual goals and risk considerations.• Educate clients on 403(b) plan provisions, contribution limits, employer-sponsored benefits, and other relevant planning concepts.• Support retention and organic business growth by identifying additional services that match evolving client needs while maintaining a high standard of compliance.• Keep licenses current and maintain precise records of account activity, transactions, and client communications in approved systems while adhering to applicable regulations.
2026-06-24T00:00:00Z

Community Relations Manager

Morristown, NJ
onsite
Permanent / Full Time
110000 - 130000 USD / Yearly
A mission-driven nonprofit organization is seeking a Community Relations Manager to play a critical role in advancing its strategic initiatives, strengthening external partnerships, and driving advocacy efforts. This position offers the opportunity to make a meaningful impact while working closely with executive leadership, policymakers, and community stakeholders.This individual will serve as a key liaison between the organization and government entities, while also helping identify funding opportunities, influence policy, and expand the organization’s presence within the healthcare and nonprofit landscape. Key ResponsibilitiesGovernment Relations & Advocacy<ul><li>Act as the primary point of contact with elected officials, government agencies, and policymakers</li><li>Build and maintain strong relationships at the local, state, and federal levels</li><li>Monitor legislation, regulatory changes, and policy developments that may impact operations or funding</li><li>Partner with external advocacy groups and lobbyists to support strategic initiatives</li><li>Advise leadership on advocacy efforts and government-related opportunities</li></ul>Strategic Funding & Policy Initiatives<ul><li>Identify and pursue public funding opportunities, including grants and appropriations</li><li>Provide insight into reimbursement trends and healthcare-related funding mechanisms</li><li>Support leadership in developing strategies to diversify and strengthen long-term funding sources</li><li>Research and present innovative ideas to support organizational sustainability and growth</li></ul>Community Engagement & Partnerships<ul><li>Develop and maintain partnerships with healthcare providers, referral sources, nonprofits, and community leaders</li><li>Represent the organization at events, conferences, and public forums</li><li>Drive initiatives that increase visibility, awareness, and community impact</li><li>Foster relationships that support long-term growth and service expansion</li></ul>Strategic Leadership<ul><li>Serve as a trusted advisor to executive leadership on policy, community, and industry trends</li><li>Contribute to long-term strategic planning related to growth, partnerships, and advocacy</li><li>Support board-level discussions and initiatives as needed</li><li>Recommend strategies to enhance organizational influence and positioning</li></ul>
2026-06-24T00:00:00Z

Customer Service & Order Processing Representative

Woodbridge, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a dependable Customer Service & Order Processing Representative to join a manufacturing organization. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, managing order details, and keeping shipments moving accurately and efficiently. The person in this role will work closely with sales, warehouse, and logistics partners to ensure timely order fulfillment while maintaining a high standard of service. Responsibilities:• Enter and manage customer orders accurately within the company’s order management system, ensuring all details are complete and up to date.• Arrange transportation for outgoing shipments and help determine the most effective routing based on delivery needs.• Partner with warehouse personnel and customers to coordinate shipping schedules, delivery updates, and order-related questions.• Investigate transit-related damage issues and submit claims documentation to support timely resolution.• Provide day-to-day assistance to the sales team and customers by responding to order inquiries and helping resolve service concerns.• Maintain organized records and complete general administrative support tasks as needed within the office.• Monitor multiple open orders at once, following through on deadlines and communicating status updates to relevant stakeholders.
2026-07-15T00:00:00Z

Service Delivery Manager

Tarrytown, NY
onsite
Permanent / Full Time
85000 - 120000 USD / Yearly
We are looking for an experienced Service Delivery Manager to lead end-user support services in Tarrytown, New York. This role is responsible for ensuring dependable technical assistance, strong service performance, and a consistent support experience across a multi-site healthcare environment. The ideal candidate will guide service desk operations, strengthen endpoint support, and work closely with cross-functional teams to resolve issues efficiently and improve service delivery. Responsibilities: • Direct daily service desk and end-user computing operations to provide timely, high-quality technical support across multiple locations. • Oversee ticket workflows, escalation paths, and queue health to maintain service levels and improve response and resolution times. • Track support metrics and operational performance, using data to identify trends and implement service improvements. • Partner with infrastructure, security, application support, and business leaders to coordinate effective resolution of user issues and major incidents. • Manage endpoint support services, including device readiness, user access, and overall reliability of workplace technology. • Lead knowledge management and problem management efforts by promoting documentation quality and addressing recurring technical issues at the source. • Coordinate team schedules and coverage plans to ensure consistent support availability and effective resource allocation. • Support administration and operational use of platforms such as ServiceNow, Azure Active Directory, Intune, and remote support tools. • Communicate service updates, incident impacts, and support priorities clearly to stakeholders and site leadership.
2026-07-09T00:00:00Z

Customer Service Returns Associate

Bridgewater, NJ
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently. Responsibilities:• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.• Respond to customer inquiries in a clear and detail-oriented manner through verbal and written communication, providing timely updates on return status and next steps.• Enter, update, and maintain transaction data within ERP and customer service platforms to support accurate processing and reporting.• Track inventory-related return activity and help ensure product movements are documented correctly across departments.• Balance multiple service requests at once by prioritizing urgent matters, following through on outstanding items, and meeting daily operational expectations.
2026-07-16T00:00:00Z

Client Account Specialist

New York, NY
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
We are looking for an Accounting Specialist to support billing operations for a client-focused services environment in New York City. This role is well suited for an early-career candidate who brings strong attention to detail, sound judgment, and a thoughtful approach to client service. The position offers a hybrid schedule with regular onsite collaboration and the opportunity to build expertise within a structured, client-facing accounting function. Responsibilities:• Prepare, review, and distribute accurate client invoices in accordance with billing guidelines and internal deadlines.• Monitor account activity, research discrepancies, and resolve billing issues by coordinating with internal teams and client contacts.• Maintain organized billing records and ensure data is entered correctly within computerized billing platforms.• Generate billing statements and supporting documentation to provide clients with clear, timely account information.• Follow up on outstanding balances and assist with collection efforts in a thorough and service-oriented manner.• Support routine account analysis by identifying trends, exceptions, and items requiring further review.• Contribute to process continuity by adapting to billing system updates and related workflow changes as needed.
2026-06-23T00:00:00Z