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28 results for Client Service Representative in Brooklyn, NY
- Lyndhurst, NJ
- onsite
- Temporary / Contract
- 17.4135 - 20.163 USD / Hourly
- <p>We are looking for a Customer Experience Specialist to support business near Rutherford, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving order-related questions, and delivering attentive service across phone and email channels. The role offers an opportunity to work in a fast-paced office setting where responsiveness, organization, and a customer-first mindset are essential.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer orders accurately and efficiently, ensuring details are entered and updated correctly throughout the process.</p><p>• Investigate customer purchase inquiries by reviewing order information, identifying issues, and providing clear next steps.</p><p>• Track shipments and share timely delivery updates with customers while coordinating follow-up when delays or exceptions occur.</p><p>• Support return requests and product quality concerns by gathering information, explaining available solutions, and helping drive resolution.</p><p>• Respond to customer questions through phone and email with professionalism, empathy, and a focus on positive outcomes.</p><p>• Handle a high volume of service interactions while maintaining accuracy, sound judgment, and attention to detail.</p><p>• Work closely with internal teams to address customer needs, escalate complex cases when necessary, and keep records current.</p><p>• Contribute to a smooth in-office customer support operation with flexibility to assist during evenings and weekends as needed.</p>
- 2026-10-07T00:00:00Z
- North Brunswick, NJ
- onsite
- Permanent / Full Time
- 90000 - 100000 USD / Yearly
- <p>benefits:</p><ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
- 2026-10-16T00:00:00Z
- Tarrytown, NY
- onsite
- Permanent / Full Time
- 65000 - 75000 USD / Yearly
- We are looking for a customer-focused, detail-oriented individual to guide new and existing clients through a smooth onboarding and support experience in Tarrytown, New York. This role plays an important part in helping customers gain value from available products, tools, and resources while building strong long-term relationships. The ideal candidate brings strong organization, clear communication, and the ability to coordinate with multiple teams to keep accounts moving forward successfully.<br><br>Responsibilities:<br>• Lead the client journey from initial setup through ongoing engagement, helping customers build confidence and achieve successful adoption.<br>• Organize onboarding activities such as introductory outreach, training coordination, account preparation, access setup, and communication with internal partners.<br>• Deliver guidance on product usage, practical strategies, and available business and marketing resources that support customer success.<br>• Maintain regular contact with customers to assess goals, monitor satisfaction, identify challenges, and recommend improvements where needed.<br>• Recognize opportunities to expand account value, encourage referrals, and connect customers with the appropriate internal teams for next steps.<br>• Keep customer information, onboarding progress, communication history, and account updates accurately documented in company systems.<br>• Assist clients in navigating digital resources, educational content, support materials, and branded assets available to them.<br>• Contribute to the development and upkeep of onboarding documents, training content, and customer-facing communication materials.<br>• Gather client feedback and share insights with internal stakeholders to support service enhancements and a stronger overall customer experience.<br>• Partner with cross-functional teams to route questions efficiently and help ensure timely resolution of customer needs.
- 2026-10-12T00:00:00Z