<p>We are looking for a dedicated Customer Service Manager to join our client in the Kenilworth, NJ area. In this role, you will oversee purchase orders, client communications, and ensure exceptional service and satisfaction to support the sales team. You will collaborate with clients and internal teams to provide seamless service, promote customer loyalty, and drive business growth. We are looking for someone proficient in CRM systems and can improve operational efficiency. </p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service to enhance client satisfaction and contribute to sales growth.</p><p>• Respond promptly to inquiries, resolving concerns efficiently and professionally.</p><p>• Manage customer service operations for online sales and remote showroom support.</p><p>• Provide sales assistance and support for assigned representative showrooms.</p><p>• Utilize your sales expertise to identify opportunities for upselling and cross-selling luxury products.</p><p>• Gain comprehensive product knowledge to effectively communicate features and benefits to clients.</p><p>• Build and maintain strong relationships with customers to encourage repeat business.</p><p>• Process and oversee sales orders, including delivery coordination and payment execution.</p><p>• Address returns and claims, coordinating with carriers and ensuring proper documentation.</p><p><br></p>
<p>A nationally recognized company with multiple locations in Ocean and Monmouth Counties is seeking a dynamic, personable, and results-driven General Manager to lead day-to-day spa operations. This role is ideal for a hands-on leader who thrives in a fast-paced, customer-focused environment and is passionate about developing teams, driving sales, and delivering exceptional guest experiences. The General Manager serves as a key partner to the Spa Owners, acting as a mentor and role model to staff while ensuring operational excellence, strong sales performance, and a welcoming spa environment.</p><p><br></p><p>Salary is 60,000 - 75,000</p><p><br></p><p>Benefits include medical, dental, and vision insurance, 401k, PTO, employee discounts, flexible scheduling, and annual employee appreciation outings and events.</p><p><br></p><p> Leadership & Team Management</p><ul><li>Serve as the direct supervisor.</li><li>Recruit, hire, train, schedule, and conduct performance review.</li><li>Oversee ongoing staff training, coaching, documentation, and team meetings.</li><li>Handle scheduling conflicts, call-outs, payroll-related disputes, and employee documentation.</li><li>Inspire a high-performance culture by leading by example.</li></ul><p>Sales & Business Performance</p><ul><li>Drive membership and gift card sales, meeting and exceeding individual and team goals.</li><li>Create, communicate, and help implement sales goals and promotions.</li><li>Motivate service providers to grow sales and maximize performance.</li><li>Analyze and optimize the daily appointment book to maximize revenue.</li><li>Communicate service offerings and promotions to clients.</li></ul><p>Customer Experience</p><ul><li>Deliver and model exceptional customer service to all guests and members.</li><li>Oversee and resolve all customer service challenges and conflicts.</li><li>Monitor client surveys and ensure feedback is communicated constructively to staff.</li></ul><p>Operations & Administration</p><ul><li>Oversee daily spa operations, ensuring smooth workflows and high standards.</li><li>Schedule and confirm appointments; balance and manage the daily booking schedule.</li><li>Maintain spa cleanliness and uphold brand and store standards throughout the facility.</li><li>Manage inventory, including ordering service supplies and equipment and performing routine counts.</li><li>Complete administrative tasks, computer data entry, and reporting as needed.</li><li>Support and oversee staff training programs and professional development initiatives.</li><li>Participate in company training programs, conferences, and ongoing development opportunities.</li></ul><p>Marketing & Community Engagement</p><ul><li>Manage and support social media responsibilities.</li><li>Participate in community outreach initiatives (approximately four per year).</li><li>Support brand presence and engagement within the local community.</li></ul>
<p>We are seeking a highly organized and client-focused <strong>Customer Service and Account Manager</strong> to join our logistics team. This role is responsible for managing day-to-day operations for apparel clients, ensuring exceptional service, timely deliveries, and strong client relationships. The ideal candidate will have experience in logistics, supply chain, or apparel distribution and possess excellent communication and problem-solving skills.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for assigned apparel clients, managing all inquiries and service requests.</li><li>Oversee order processing, shipment tracking, and delivery schedules to ensure accuracy and timeliness.</li><li>Coordinate with internal teams (warehouse, transportation, and operations) to resolve issues and meet client expectations.</li><li>Monitor inventory levels and assist clients with replenishment planning.</li><li>Prepare and analyze reports on shipment status, performance metrics, and account activity.</li><li>Handle escalations promptly and provide proactive solutions to prevent service disruptions.</li><li>Maintain strong relationships with clients through regular communication and account reviews.</li><li>Identify opportunities for process improvements and upselling additional services.</li></ul><p><br></p>
Responsibilities:<br><br>Oversee the day-to-day operations of co-op and condo properties, including building maintenance, vendor management, and staff supervision.<br>Serve as the primary liaison between boards of directors, residents, contractors, and service providers.<br>Manage annual budgets, track expenses, and prepare financial reports for board review.<br>Coordinate and attend board meetings, prepare meeting agendas, minutes, and distribute relevant documents.<br>Ensure compliance with state and local regulations, building codes, and co-op/condo by-laws.<br>Handle resident inquiries, complaints, and conflict resolution in a professional and timely manner.<br>Supervise all property maintenance requests, capital improvements, and renovation projects.<br>Negotiate contracts with third-party vendors and oversee their performance.<br>Facilitate the interviewing and onboarding process for prospective co-op shareholders or condo unit owners.<br>Assist with annual building insurance renewals, property tax assessments, and compliance filings.<br>Qualifications:<br><br>Proven experience managing co-op and condo properties.<br>Knowledge of legal, financial, and operational aspects of co-op and condominium management.<br>Exceptional written and verbal communication skills.<br>Proficiency in property management software and Microsoft Office Suite.<br>Ability to multi-task and prioritize in a fast-paced environment.<br>Superior problem-solving and customer service abilities.<br>Experience working with boards and understanding governance structures.<br>Certification in property management (such as CPM, ARM, or NY-specific licensing) preferred.
<p>Based in our Morristown location, the Technical Inside Sales / Product Specialist plays a key role in supporting customers with expert guidance across product selection, technical application, and project‑specific requirements. This position serves as a primary resource for evaluating specifications, preparing bid proposals, troubleshooting technical issues, and ensuring customers receive accurate, timely, and solutions‑focused support. Must have previous experience in Plumbing & HVAC. </p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer & Technical Support</strong></p><ul><li>Serve as a technical resource for customers, advising on product usage, suitability, and alternatives for specific projects.</li><li>Provide guidance on bid proposals, specifications, pricing, and sourcing strategies.</li><li>Troubleshoot technical issues and offer solutions based on product knowledge and experience.</li><li>Conduct product testing and calculations to determine proper calibration for unique applications.</li></ul><p><strong>Sales & Quoting</strong></p><ul><li>Collaborate with inside and outside sales teams to source materials and prepare quotes that meet technical specifications.</li><li>Recommend pricing adjustments and product additions or removals to maintain competitiveness and support business growth.</li><li>Assist customers in obtaining specialty materials through purchase orders or inter‑branch product transfers.</li></ul><p><strong>Customer Relationship Management</strong></p><ul><li>Maintain strong, effective customer relationships by serving as a key point of contact.</li><li>Provide proactive communication regarding long‑lead purchase orders, order changes, and project updates.</li><li>Deliver high‑level customer service to enhance the customer experience and support their business growth.</li></ul><p><strong>Strategic & Operational Support</strong></p><ul><li>Develop strategies to meet and exceed corporate growth goals.</li><li>Monitor market trends and customer needs to recommend inventory and pricing adjustments.</li><li>Act as an extension of the customer, anticipating needs and offering solutions that strengthen the partnership.</li></ul><p><br></p><p><br></p>
<p>90,000 - 100,000</p><p><br></p><p>Benefits: Medical insurance, Vision insurance, 401(k), Dental insurance</p><p><br></p><p>Our client located in Woodbridge, NJ is looking for a Accounts Receivable Manager. The Accounts Receivable Manager will oversee all aspects of the receivables function with a strong emphasis on chargeback management, customer credit oversight, and effective collections operations. This role ensures timely cash flow, minimizes financial risk, and maintains accurate receivable records. The Accounts Receivable Manager leads daily activities, develops process improvements, and partners cross‑functionally with Sales, Operations, Customer Service, and Finance to resolve issues and optimize receivable performance.</p>
<p>A world-class luxury brand with a global influence is seeking a Senior Manager of Finance. Reporting to the CFO and partnering closely with stakeholders across the U.S., this highly visible role sits at the intersection of strategy and execution. The Senior Manager of Finance will drive financial excellence by enhancing processes and procedures and leveraging technology to improve financial reporting. </p><p> </p><p>Aligning with the company’s core values and service-oriented culture, the position requires a strong in-office presence. In addition to leading the day-to-day finance operations, the Sr. Manager of Finance will oversee a small team internally and direct the efforts of all outside partners including auditors and tax consultants. Overall, the Senior Manager of Finance will be a key player in supporting the brand’s long-term growth in one of its most important markets!</p><p> </p><p>If you are interested in this exciting opportunity, please email your resume to Kristin.Kelleher@roberthalf.</p><p><br></p><p>Responsibilities: </p><ul><li>Leading month-end and period-end close processes</li><li>Delivering clear, insightful monthly financial reporting with key takeaways and action plans for the CFO and CEO</li><li>Driving budgeting, forecasting, cash flow management, and financial planning across all US entities</li><li>Providing deep-dive analytical insights on sales, margins, expenses, and operational performance</li><li>Enhancing financial tools, KPIs, internal controls, and reporting systems</li><li>Overseeing tax compliance, audits, and relationships with external partners (accountants, auditors, banks, insurers)</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, providing effective solutions to address user concerns.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10.<br>• Provide guidance and support to users experiencing basic IT problems.<br>• Document and track all support activities to ensure accurate reporting and follow-up.<br>• Collaborate with team members to improve processes and streamline IT support.<br>• Conduct routine system checks to identify and prevent potential issues.<br>• Ensure excellent customer service by communicating effectively with end-users.<br>• Assist in the setup and configuration of new hardware and software as needed.
<p>A busy company in the Flanders area is seeking a Customer Service Representative to join their growing organization. This Customer Service Representative will get the chance to join a growing team that offers work schedule flexibility and career advancement. The ideal Customer Service Representative will have prior experience in the manufacturing industry, have business to business customer service experience, and be local to Flanders. Responsibilities of this Customer Service Representative will include but not be limited to the below: </p><p><br></p><p>Customer Service Representative Responsibilities:</p><p>• Process customer orders, quotes, and account requests with precision and efficiency.</p><p>• Collaborate with sales, operations, and logistics teams to guarantee timely delivery and fulfillment.</p><p>• Address and resolve customer concerns professionally, escalating complex issues when necessary.</p><p>• Maintain up-to-date customer records, documentation, and communication logs to ensure accuracy.</p><p>• Track order status, monitor backorders, and oversee delivery timelines to meet customer expectations.</p><p>• Provide clients with detailed product, pricing, and service information.</p><p>• Assist in account management initiatives and contribute to customer retention strategies.</p><p>• Identify opportunities to enhance processes and improve the overall client experience.</p><p><br></p><p>This Customer Service Representative position is paying between $65,000 and $75,000 annually depending on experience. If interested in this Customer Service Representative role, apply today! </p>
<p>Benefits:</p><ul><li>paid time off</li><li>health insurance</li></ul><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee day-to-day operations of commercial properties</li><li>Manage tenant relations, lease administration, and renewals</li><li>Coordinate maintenance, repairs, and vendor services</li><li>Monitor budgets, expenses, and financial reporting</li><li>Ensure compliance with local regulations and company standards</li></ul><p><br></p>
<p>100,000 - 125,000</p><p><br></p><p>benefits:</p><ul><li>MDV: 401k w/ match</li><li>PTO</li><li>Very relaxed environment</li></ul><p>Our client in the Tinton Falls area is seeking a Commercial Property Manager to help oversee a portfolio of commercial sites. This position will work with a wider team locally in NJ and surrounding areas, and collaborate on property management initiatives as the business evolves. This role will sit on-site, Monday-Friday.</p><p> </p><p>The portfolio currently spans numerous properties, with a larger company footprint overall. The property management team is distributed between several offices and is focused on ensuring operational support and scalability as demand increases.</p><p> </p><p>Key Responsibilities:</p><p>• Oversee management of assigned locations, coordinating various property activities and maintaining key relationships</p><p> • Act as a resource for tenant communications and problem-solving</p><p> • Coordinate and monitor general property maintenance and service needs</p><p> • Perform routine site reviews to maintain operational standards</p><p> • Track property-related documentation and activities through established systems</p><p> • Assist with budgeting and review processes as needed</p><p> • Foster strong working relationships with internal and external contacts</p><p> • Identify opportunities for improvement and address potential operational risks</p><p><br></p><p><br></p>
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for a Service Desk Analyst to join our team in Philadelphia, Pennsylvania. This role requires a proactive individual who can diagnose and resolve software issues while delivering exceptional customer service. The ideal candidate will manage technical inquiries, prioritize tasks effectively, and ensure smooth communication across all levels of the organization.<br><br>Responsibilities:<br>• Respond to and diagnose software issues through direct communication with clients and staff.<br>• Research and resolve system problems, escalating complex cases to senior support staff.<br>• Provide immediate solutions to straightforward technical issues.<br>• Handle technical and non-technical calls, managing a volume of 40-60 inquiries daily.<br>• Communicate effectively with employees across various levels of the organization.<br>• Maintain detailed records of issues and solutions within service desk ticketing systems.<br>• Collaborate with team members to ensure efficient problem resolution.<br>• Utilize Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Access, for documentation and reporting.<br>• Uphold confidentiality and high ethical standards while working under pressure.<br>• Adapt to flexible schedules and occasional overtime, including evenings and weekends.
<p>We are looking for an organized and customer-focused Customer Success Specialist to join our team! In this contract role, you will play a crucial part in ensuring client satisfaction by providing outstanding support and gathering information essential for various internal departments. If you have a background in customer service and enjoy solving problems while maintaining strong client relationships, we encourage you to apply!</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and resolve issues with professionalism and efficiency.</p><p>• Maintain and update client records using CRM tools and databases.</p><p>• Address and resolve complaints to enhance customer satisfaction.</p><p>• Administrative duties as needed: filing, copying, scanning</p><p><br></p>
<p>Our client is a preeminent national law firm. They are seeking to add a Trusts and Estates Legal Assistant to their team. </p><p><br></p><p>About the Role</p><p><br></p><p>The Legal Assistant provides high-level administrative and client support to attorneys in a Trusts & Estates practice. This role requires strong knowledge of trusts and estates procedures, court and agency filings, and compliance requirements. The Legal Assistant plays a key role in client service, matter management, and ensuring attorneys are supported efficiently and proactively.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Provide comprehensive administrative support to multiple attorneys</p><p><br></p><p>Prepare, edit, proofread, and format legal documents</p><p><br></p><p>Manage electronic and paper files in accordance with firm protocols</p><p><br></p><p>Assist with court and agency filings</p><p><br></p><p>Support billing, time entry, and month-end closing processes</p><p><br></p><p>Handle client and matter intake, including engagement letters</p><p><br></p><p>Coordinate with internal teams to meet deadlines and client needs</p><p><br></p><p>Maintain trust account information and assist with trust operations</p><p><br></p><p>Serve as Notary Public and witness document signings as needed</p><p><br></p>
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical expertise and support to ensure seamless operation across various devices and systems. This is a long-term contract position that offers an excellent opportunity to work with cutting-edge technologies and deliver exceptional customer service.<br><br>Responsibilities:<br>• Provide technical support for Mac computers, Apple devices, and associated hardware.<br>• Manage and configure devices using MDM technologies such as Jamf Pro.<br>• Administer user accounts and permissions via tools like Okta.<br>• Troubleshoot and resolve issues related to computer hardware, software, and audio-visual systems.<br>• Ensure proper setup and maintenance of devices through configuration management.<br>• Assist with deployment and management of Rippling software.<br>• Collaborate with team members to identify and address technical challenges.<br>• Deliver timely and effective solutions to enhance user experience.<br>• Document and track support requests to maintain accurate records.<br>• Stay updated on emerging technologies to improve support services.
<p>Our client is seeking a Service Advisor to support and deepen existing client relationships within a growing wealth management firm. This role focuses on financial planning, client service, and portfolio oversight—no business development required.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Lead discovery, review, and planning meetings with current and prospective clients</li><li>Serve as primary advisor for select clients and manage ongoing portfolio reviews</li><li>Adjust asset allocations and identify new asset opportunities within existing relationships</li><li>Develop customized financial plans and guide clients through all stages of their financial lifecycle</li><li>Handle complex planning needs including tax, estate, retirement, and investment strategy</li><li>Collaborate with Portfolio Management, Trading, Compliance, and Client Service teams</li><li>Lead client onboarding and maintain accurate client notes</li><li>Organize tasks across the team and ensure timely follow-up</li></ul><p><br></p>
<p>Our Philadelphia based law firm is seeking a Corporate & Securities attorney with up to 8 years of experience. The role requires hands-on experience structuring investment transactions under Regulation D and preferably other exemptions like Regulation S/K, S, A, and CF. This attorney typically serves as outside general counsel for venture-backed companies and investment professionals, providing comprehensive, creative, and high-level support.</p><p><br></p><p>If you are interested in being considered immediately, please reach out to Tiffany Novak with Robert Half in Philadelphia.</p><p><br></p><p>This role is hybrid onsite 3 days per week in office, 2 days WFH in Philadelphia.</p><p><br></p><p>Job Duties</p><p>• Manage entire lifecycle of a deal, from client in-take, counseling on deal structures,</p><p>drafting investment documents and overseeing deal teams.</p><p>• Ensure compliance with securities laws and regulations, including those related to private</p><p>placements, investment advisors, and broker-dealer activities.</p><p>• Ability to thrive in a fast-paced, highly-collaborative, team environment while juggling</p><p>multiple deadlines and managing junior attorneys.</p><p>• Assist clients with drafting and reviewing offering documents, negotiating and drafting</p><p>investment documents, and structuring both investment and corporate infrastructure</p><p>documents.</p><p>• Oversee due diligence on potential investment opportunities to identify risks and ensure</p><p>alignment with the fund's investment strategy.</p><p>• Draft and review contracts, including those related to investment management, service</p><p>providers, and investor agreements.</p><p>• Provide ongoing legal advice and support to fund managers and investors throughout the</p><p>fund's lifecycle while minimizing risk.</p><p>• Advise on joint ventures and other investment arrangements and structures.</p>
We are looking for an experienced Database Technology Manager to oversee and optimize database systems, ensuring seamless integration and performance across platforms. This role demands a strong technical background in system administration and database technologies. As a long-term contract position, it offers an excellent opportunity for individuals seeking stability and growth. Join us in Philadelphia, Pennsylvania, where you will play a pivotal role in managing critical technological resources.<br><br>Responsibilities:<br>• Manage and maintain database systems to ensure optimal functionality and performance.<br>• Administer Active Directory and ensure its seamless integration with other platforms.<br>• Oversee Citrix technologies to enhance remote access and system efficiency.<br>• Provide desktop administration support, addressing hardware and software issues.<br>• Troubleshoot and resolve computer hardware challenges to minimize downtime.<br>• Deliver remote desktop support to ensure continuous access for end-users.<br>• Manage Blackbaud systems, ensuring data integrity and accessibility.<br>• Develop and implement strategies to improve database security and reliability.<br>• Collaborate with cross-functional teams to align database solutions with organizational goals.<br>• Document processes and maintain accurate records for compliance and future reference.
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction.<br><br>Responsibilities:<br>• Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows.<br>• Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation.<br>• Develop personalized rollout strategies tailored to each customer’s needs and team structures.<br>• Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization.<br>• Assist customers in integrating the platform with their internal systems and historical data sources.<br>• Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail.<br>• Advocate for customer feedback to influence product enhancements and roadmap development.<br>• Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary.<br>• Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success.<br>• Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
<p>We are seeking an experienced and strategic <strong>Credit Manager</strong> to lead the credit and collections function for a large-scale manufacturing organization with a diverse customer base and high transaction volume. This role plays a critical part in protecting cash flow, minimizing credit risk, and supporting profitable growth across domestic and international markets. The Credit Manager will partner closely with Sales, Customer Service, Operations, and Finance leadership to establish credit policies that balance risk management with customer relationships—while leading a high-performing credit team in a fast-paced, complex environment.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and oversee the company’s credit and collections operations for a high-volume, multi-entity manufacturing business</li><li>Establish, implement, and continuously improve credit policies, procedures, and internal controls</li><li>Evaluate customer creditworthiness through financial analysis, credit reports, trade references, and industry trends</li><li>Set and manage customer credit limits and payment terms aligned with company risk tolerance</li><li>Drive timely collections and resolution of disputed accounts while maintaining strong customer relationships</li><li>Monitor accounts receivable aging, DSO, bad debt exposure, and overall credit risk metrics</li><li>Partner with Sales and Customer Service to support new customer onboarding and complex contract terms</li><li>Manage escalations related to delinquent accounts, including legal actions, liens, or third-party collections when necessary</li><li>Prepare and present credit risk analysis and reporting to senior finance leadership</li><li>Lead, mentor, and develop a team of credit analysts and collections professionals</li><li>Support audits and ensure compliance with SOX, internal policies, and regulatory requirements</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Jamaica, New York. This is a long-term contract opportunity for professionals passionate about delivering exceptional service and maintaining customer satisfaction. The ideal candidate will handle various customer interactions, ensuring a seamless experience while addressing inquiries efficiently.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism.<br>• Process and manage order entries accurately to ensure timely fulfillment.<br>• Deliver exceptional customer service by maintaining a friendly and helpful demeanor during all interactions.<br>• Handle both inbound and outbound calls as needed, ensuring customer needs are met.<br>• Track and document customer interactions and updates in the system for record-keeping purposes.<br>• Collaborate with team members to improve processes and enhance customer satisfaction.<br>• Provide clear and concise information to customers regarding products, services, and policies.<br>• Identify and escalate complex issues to the appropriate team or supervisor when necessary.<br>• Maintain up-to-date knowledge of company offerings to provide accurate support.<br>• Ensure compliance with company guidelines and procedures in all customer interactions.
<ul><li>Build and maintain strong client and tenant relationships.</li><li>Develop and manage budgets, forecasts, reports, and expense controls.</li><li>Oversee rent collection, accounts payable/receivable, lease administration, and reconciliations.</li><li>Respond to tenant requests and coordinate solutions with building staff.</li><li>Monitor and enforce lease terms, renewals, and compliance.</li><li>Select, contract, and oversee vendor services; ensure performance and compliance.</li><li>Supervise building staff and schedule maintenance with vendors/tenants.</li><li>Conduct regular property inspections; recommend improvements.</li><li>Ensure compliance with safety standards and building codes.</li><li>Manage fire/life safety training and emergency response plans.</li><li>Track certificates of insurance and maintain accurate records for vendors/tenants.</li><li>Prepare correspondence and maintain positive relationships.</li><li>Coordinate with leasing brokers to maximize occupancy and cash flow.</li><li>Support company and client service standards.</li><li>Stay informed about local commercial real estate market trends.</li><li>Perform other related duties as needed.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree (business, real estate, or finance preferred).</li><li>3-5 years relevant experience.</li><li>Certifications like LEED AP, IREM CPM, BOMA RPA, or real estate license recommended.</li><li>Proficient with Yardi, MRI, Microsoft Word/Excel, Adobe, Box, CMMS.</li><li>Strong written/verbal communication and organizational skills.</li><li>Proven customer service record.</li></ul>
<p>A regional real estate group has partnered with Robert Half to hire a hands‑on <strong>Property Manager</strong> to oversee daily operations for a small portfolio (commercial or multifamily). The ideal candidate balances tenant experience, vendor oversight, budgeting, and maintenance coordination.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage day‑to‑day property operations, inspections, and preventive maintenance.</li><li>Serve as primary tenant contact; address service requests and lease inquiries.</li><li>Coordinate vendors and maintenance staff; obtain bids and manage work orders.</li><li>Prepare and manage operating budgets; track expenses and approve invoices.</li><li>Support leasing activities: renewals, rent collection, and delinquency follow‑up.</li><li>Ensure compliance with safety codes, local ordinances, and property policies.</li><li>Maintain records, reports, and dashboards on occupancy, financials, and capital projects.</li></ul><p><br></p>
