<p>We are looking for a Systems Administrator to help drive technology modernization and operational excellence. We are seeking IT professionals with a strong background in systems administration or infrastructure operations, eager to support mission-critical initiatives and grow into senior infrastructure roles.</p><p><strong>Qualifications:</strong></p><ul><li>2–5 years of experience in systems administration or infrastructure operations; helpdesk/NOC backgrounds with relevant exposure also considered. (Based on general knowledge)</li><li>Proven expertise in Linux system administration. (Based on general knowledge)</li><li>Familiarity with enterprise infrastructure, including storage, virtualization, and networking. (Based on general knowledge)</li><li>Hands-on experience with monitoring systems such as Zabbix, Grafana, or Prometheus. (Based on general knowledge)</li><li>Basic scripting skills (e.g., Bash, Python) and a strong interest in further developing automation capabilities. (Based on general knowledge)</li><li>Excellent written communication for documentation and process development. (Based on general knowledge)</li><li>Ability to respond quickly and decisively during support rotation and system issues. (Based on general knowledge)</li><li>Comfortable leveraging AI tools for troubleshooting, documentation, and automation with a disciplined approach to validating outputs. (Based on general knowledge)</li><li>Growth mindset: eagerness to learn, develop, and advance into senior infrastructure roles over time. (Based on general knowledge)</li></ul><p><br></p>
<p>Responsibilities:</p><p>• Coordinate and manage identity and access management projects, ensuring deadlines are met and deliverables are completed successfully.</p><p>• Collaborate with global teams to design, build, and deploy services across the Americas zone.</p><p>• Oversee the overhaul of delegation models for Active Directory, including permissions and access enhancements.</p><p>• Configure access controls and ensure security improvements within directory services.</p><p>• Utilize technical knowledge of Active Directory and Azure Entra ID to support project execution and troubleshooting.</p><p>• Facilitate meetings with various IT stakeholders, driving discussions and documenting outcomes.</p><p>• Prepare technical documentation and reports using Microsoft Word, Excel, and PowerPoint.</p><p>• Leverage ServiceNow for ticketing and tracking project-related tasks.</p><p>• Conduct research on new technologies to support ongoing and future initiatives.</p><p>• Act as a liaison between technical teams and business units to ensure clear communication and alignment.</p>
Position Summary We’re seeking a Full Stack Senior Software Engineer to help design, build, and deliver modern, scalable applications that power our firm’s next generation of digital products. This is a hands-on, full-stack engineering role working across front-end, back-end, cloud, and API integrations. You’ll collaborate with cross-functional teams to create secure, high-performing software that drives real business impact. <br> Key Responsibilities Application Development Design, develop, test, and deploy software solutions using React, AWS, and modern scripting languages. Translate business and functional requirements into elegant, scalable technical solutions. Contribute to architectural decisions that improve reliability, maintainability, and performance. Cloud Engineering Build and optimize applications leveraging AWS services (Lambda, DynamoDB, Redshift, etc.). Ensure cloud applications are cost-efficient, secure, and highly available. Implement security best practices across all AWS-based components. API Design & Integration Develop and manage REST, GraphQL, and WSO2-based APIs for seamless system integration. Maintain consistency, scalability, and performance across all API endpoints. Scripting & Automation Use TypeScript, JavaScript, and Python to develop robust, cross-platform solutions. Automate repetitive tasks and enhance system reliability through scripting and process improvements. Data & SQL Development Design and optimize SQL queries and database structures to support business applications. Ensure data integrity, accuracy, and high performance in all database interactions. Collaboration & Leadership Partner with Software Engineering Leads, Business Solution Engineers, QA, and stakeholders to deliver quality results. Mentor peers, share knowledge, and foster a culture of innovation and technical excellence. Communicate technical concepts clearly to non-technical audiences.
<p><strong>Machine Learning Engineer (Hands‑On Builder) - Consultant </strong></p><p><strong>Location: </strong>Philadelphia, PA - Hybrid 4x Onsite </p><p><strong>Pay: </strong>Available on W2 </p><p><strong>Duration: </strong>9-week contract, potential for extension or conversion </p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Machine Learning Engineer</strong> who excels at building, training, and deploying real-world machine learning models from the ground up. This role is ideal for someone who enjoys transforming data into practical, scalable solutions and has deep hands-on experience with end-to-end ML pipelines.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and deploy production-grade machine learning models.</li><li>Build complete ML pipelines, including data preprocessing, modeling, evaluation, and deployment.</li><li>Collaborate with cross-functional teams to translate business needs into ML solutions.</li><li>Clearly communicate complex technical concepts to non-technical stakeholders.</li><li>Document models, methodology, and decisions to support transparency and reproducibility.</li></ul><p><br></p>
<p>Must have strong Industry experience in power/electricity and SCADA systems. Experience leading teams and full cycle design experience.</p><p>GENERAL:</p><p><br></p><p>1. Good organization skills with the ability to manage multiple projects simultaneously.</p><p>2. Excellent communication skills. Must be able to communicate in writing and verbally coherently with customers and other departments within the Company.</p><p>3. Must be disciplined to follow procedures. ISO9001:2015 Company.</p><p>4. Travel as required (domestic & international).</p><p>5. Experience with customers, presentations, business planning, strategy, budgets.</p><p>6. Very responsible, dedicated, works well under pressure.</p><p>7. MUST have Project engineering skills, decisive, willing to make decisions.</p><p>8. Strong PC Skills, hardware and software (Microsoft Suit, Excel, WORD, Outlook, Access, etc.).</p><p>9. Commercial Knowledge; revenue, cost, subcontracting.</p><p>10. Project Management Skills: commercial, scheduling, change order process, cost, etc.</p><p><br></p><p><br></p><p>TECHNICAL KNOWLEDGE</p><p><br></p><p>1. Networking experience: LAN experience with routers, bridges, switches, TCP/IP and Ethernet.</p><p><br></p><p>2. Communication: Lease Line, Radio (154/900 MHZ), Spread Spectrum, cable, Internet. Hands-on preferred.</p><p><br></p><p>3. PC Hardware: modems (232/485), NIC, video.</p><p><br></p><p>System Engineering Manager</p><p>Job Description</p><p><br></p><p><br></p><p>4. Operating Systems: Microsoft Windows, Unix (opt.), Linux (opt.), OpenVMS (opt.).</p><p><br></p><p>5. Fluent understanding of electrical/electronic schematics and interconnection diagrams.</p><p><br></p><p>6. Industry Experience: Utility Power, Municipal, Coop., IOU (Investor Owned), Transportation PLC (Programmable Logic Controllers), SCADA (Supervisory Control and Data Acquisition), DCS (Distributed Control Systems).</p><p><br></p><p>7. PLC (Programmable Logic Controller) knowledge.</p><p><br></p><p>8. Software Programming knowledge (C, C++), languages, source control, release, distribution, etc.</p><p><br></p><p>9. Database Server: Access, SQL (must), Oracle (opt.).</p><p><br></p><p>10. Programming Experience: some, does not need to be proficient.</p><p><br></p><p>DUTIES & RESPONSIBILITIES</p><p><br></p><p>1. Oversee the SCADA System design consisting of various QEI components (hardware & software)Read and Understand technical specifications. Apply specification to system design, quotations and proposals.</p><p><br></p><p>2. Oversee the design and development of new hardware and software (embedded & workstation) products.</p><p><br></p><p>3. Participate in the integration, loading, configuration and testing of SCADA, networking and communication hardware and software.</p><p><br></p><p>4. Periodically travel to the field to startup and troubleshoot systems/equipment.</p><p><br></p><p>5. Manage Application documentation (User Manuals) that they are current with most recent software releases.</p>
We are looking for a skilled Infrastructure & Cloud Engineer to oversee the design and management of our organization's cloud and IT systems. This role is essential in ensuring the scalability, security, and efficiency of both cloud-based and on-premises environments. The ideal candidate will bring extensive knowledge of Microsoft technologies, including Azure and Microsoft 365, with a focus on supporting a mission-driven organization.<br><br>Responsibilities:<br>• Design and manage Azure cloud environments to ensure scalability and security.<br>• Administer and optimize Microsoft 365 tools, including Office 365, Intune, Entra ID, and Endpoint Protection.<br>• Plan and execute migrations between on-premises systems and cloud platforms with minimal disruption.<br>• Configure and maintain Windows Server environments while adhering to security best practices.<br>• Implement and enforce device management and endpoint protection policies.<br>• Develop automated workflows using tools such as Power Automate to enhance efficiency.<br>• Collaborate with internal teams to identify technology needs and deliver tailored solutions.<br>• Provide training and support to staff on IT infrastructure and cloud technologies.<br>• Document system configurations and processes to ensure compliance with policies and regulations.<br>• Monitor and improve system performance and reliability across all platforms.
<p>We are looking for a highly skilled Senior Product Manager - Tech to join our team on a long-term contract basis in New York City, NY. In this role, you will lead the development and enhancement of a launch management system for our clients Ads platform, collaborating with multidisciplinary teams to deliver innovative solutions. The ideal candidate will possess strong analytical abilities, technical expertise, and the ability to manage multiple stakeholders effectively in a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement the vision and roadmap for the launch management system.</p><p>• Ensure adherence to data governance, privacy, and security protocols.</p><p>• Collaborate with engineers, scientists, and stakeholders to design and deliver technical solutions.</p><p>• Facilitate integrations between internal systems and third-party tools in the MarTech and AdTech domains.</p><p>• Create detailed technical requirements that prioritize system modularity and operational efficiency.</p><p>• Manage project backlogs and oversee sprint planning activities.</p><p>• Monitor and report on platform usage and adoption metrics.</p><p>• Work closely with other product managers to coordinate technical implementations and strategies.</p><p>• Drive continuous improvement in project execution and delivery processes.</p>
<p>We are seeking a <strong>DevOps Engineer II</strong> to join our team on a contract basis. This role involves designing, developing, implementing, and analyzing technical products and systems while ensuring operational excellence and continuous delivery.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, develop, implement, and analyze technical products and systems.</li><li>Perform engineering design evaluations and recommend improvements to enhance product quality and processes.</li><li>Troubleshoot, diagnose, and resolve production software issues.</li><li>Develop monitoring solutions, perform software maintenance, and implement fixes.</li><li>Establish standards and procedures for measuring product quality and release readiness.</li><li>Recommend testing techniques and process improvements.</li></ul>
Provide technical support and innovative cloud solutions in alignment with business objectives, by designing, architecting, maintaining, and operationalizing cloud-based web applications. Design, implementing, integrating, maintaining, optimizing, and administering cloud solutions, infrastructures, and platforms. Evaluate, test, design, develop, and integrate new cloud technologies and processes to support existing infrastructure and modernization efforts and provides recommendations for future technologies and growth Support and maintain existing software functionality; to investigate, analyze and correct identified defects Improve the maintainability and performance of existing software through application refactoring Independently responsible for the entire lifecycle of medium and large features from design through deployment. Perform pull requests / merge requests, branch management, and build and deployments Build, deploy, and maintain CI/CD pipelines for multiple stacks May serve as a technical lead on projects Review technical design documentation and participates in technical reviews Create proper documentation for software being built
<p>We are looking for an experienced Applications Architect to join our team in New Jersey. In this role, you will play a pivotal part in designing and implementing scalable and secure solutions for our insurance platforms. This position requires close collaboration with stakeholders to ensure alignment between technical strategies and organizational objectives.</p><p><br></p><p>Responsibilities:</p><p>• Design and lead the architecture of insurance systems, including Guidewire platforms such as PolicyCenter, BillingCenter, and ClaimCenter.</p><p>• Collaborate with stakeholders to transform business requirements into technical solutions that are secure, scalable, and efficient.</p><p>• Provide technical leadership and mentorship to development teams utilizing Guidewire, .NET, or Java technologies.</p><p>• Ensure adherence to enterprise architecture standards and promote best practices across all technical solutions.</p><p>• Oversee the integration of Guidewire systems with external platforms, including payment systems, data warehouses, and document management tools.</p><p>• Conduct research on emerging technologies and recommend their adoption to enhance system capabilities.</p><p>• Develop and maintain technical documentation to streamline implementation processes.</p><p>• Partner with product managers and engineering teams to align technology solutions with business priorities.</p><p>• Monitor system performance and address any architectural challenges.</p><p>• Support ongoing system upgrades and ensure compatibility with long-term technology strategies</p>
We are looking for an experienced Portfolio Manager to join a leading financial services team in New York, New York. This role requires a strong background in quantitative research and systematic trading strategies, with a focus on global futures and equities markets. As part of the Quantitative Investment team, you will have the opportunity to design innovative strategies, manage live portfolios, and collaborate with experts to enhance investment performance.<br><br>Responsibilities:<br>• Develop and refine systematic trading strategies for global futures and equities markets.<br>• Conduct in-depth research using large-scale financial datasets and alternative data sources.<br>• Apply advanced econometric, statistical, and machine learning techniques to identify investment opportunities.<br>• Manage live portfolios, including executing trades, assessing risks, and analyzing performance.<br>• Optimize portfolio construction with advanced risk models and transaction cost analysis.<br>• Monitor market conditions to adjust strategies and maintain effective exposures.<br>• Collaborate with data scientists, engineers, and traders to improve research and execution infrastructure.<br>• Present research insights and portfolio performance to senior leadership and clients.<br>• Contribute to thought leadership through internal discussions and external publications.
We are in search of a Platform Engineer to join our team in Jersey City, New Jersey. As a Platform Engineer, you will be integral to the design, implementation, and management of our cloud-based infrastructure. You will collaborate with various teams including development, security, and operations, to ensure our platform is reliable, scalable, and secure.<br><br>Responsibilities:<br>• Collaborate with cross-functional teams to make improvements to the infrastructure<br>• Automate infrastructure management and provisioning with the use of Terraform<br>• Design, deploy, and maintain applications in containers using Kubernetes and Docker<br>• Manage our cloud infrastructure on AWS, with a focus on scalability, security, and cost-efficiency<br>• Implement best practices in networking, security, and system architecture<br>• Monitor system performance and resolve any infrastructure-related issues<br>• Optimize Continuous Integration and Continuous Deployment (CI/CD) pipelines for efficient deployment and scaling of applications
We are looking for a skilled Salesforce Developer to join our team in Philadelphia, Pennsylvania. In this role, you will act as the primary technical expert for our Litify platform, ensuring its customization, automation, and optimization to meet organizational needs. You will collaborate closely with various departments to deliver innovative solutions and maintain system efficiency.<br><br>Responsibilities:<br>• Act as the main developer for the Salesforce Litify platform, supporting system administrators.<br>• Create and maintain custom workflows, automations, and integrations tailored to business requirements.<br>• Build and refine dashboards and reports to provide actionable insights.<br>• Work with stakeholders to design and implement solutions that align with organizational goals.<br>• Partner with IT and operations teams to improve interdepartmental workflows.<br>• Assist with data migration, testing, and ensuring readiness for system launches.<br>• Monitor system health and resolve technical issues promptly.<br>• Drive post-launch updates and continuous system enhancements.
We are looking for an experienced DevOps Engineer to join our dynamic team in New York, New York. In this role, you will play a key part in optimizing and automating our infrastructure to ensure seamless operations. The ideal candidate is passionate about cloud technologies, automation, and driving efficiency across development and deployment processes.<br><br>Responsibilities:<br>• Develop and maintain scalable infrastructure solutions using cloud platforms such as AWS.<br>• Automate deployment pipelines to enhance efficiency and consistency.<br>• Manage container orchestration systems, including Kubernetes, to ensure application reliability.<br>• Implement configuration management tools like Ansible to streamline system setup and maintenance.<br>• Utilize Terraform to define and provision infrastructure as code.<br>• Monitor system performance and troubleshoot issues to ensure high availability.<br>• Collaborate with development teams to integrate DevOps practices into workflows.<br>• Identify opportunities for process improvements and implement solutions.<br>• Ensure security and compliance standards are adhered to across infrastructure.<br>• Document processes and share knowledge to promote team growth.
We are looking for a Senior Software Engineer with expertise in full-stack development to lead the creation of innovative tools that optimize sales processes and dealership operations. This role requires close collaboration with product managers and stakeholders to deliver impactful solutions while mentoring a team of engineers. The ideal candidate will have a strong technical background and a passion for building scalable, high-performance systems.<br><br>Responsibilities:<br>• Design and develop tools to streamline sales workflows, dealership management, and client onboarding.<br>• Collaborate with product managers and stakeholders to determine requirements and deliver effective technical solutions.<br>• Architect and implement both backend services and user-friendly frontend interfaces.<br>• Provide mentorship and technical guidance to two full-stack engineers, fostering their growth and development.<br>• Integrate third-party APIs and internal systems to automate manual processes and improve efficiency.<br>• Oversee the entire lifecycle of feature delivery, ensuring robustness, scalability, and reliability.<br>• Conduct code reviews and participate in architectural discussions to maintain high coding standards.<br>• Work cross-functionally to align technical direction with business goals.
We are looking for a highly skilled Senior Software Engineer to join our team on a contract basis in Brooklyn, New York. This role requires a detail-oriented individual with a strong background in Linux-based systems and embedded engineering. You will play a key part in developing and supporting advanced software solutions while leveraging your expertise in C++, .NET, and related technologies.<br><br>Responsibilities:<br>• Serve as a Subject Matter Expert for Linux-based system development and deployment.<br>• Design, develop, and maintain embedded software solutions for a variety of projects.<br>• Utilize your expertise in C++ and firmware development to create high-quality applications.<br>• Collaborate with cross-functional teams to ensure seamless integration of software components.<br>• Provide technical guidance and mentorship to entry-level engineers and team members.<br>• Troubleshoot and resolve complex technical issues in Linux environments.<br>• Apply knowledge of electronics and embedded system design to enhance performance and reliability.<br>• Contribute to the development of innovative solutions using React.js and JavaScript.<br>• Ensure adherence to best practices and coding standards throughout the development process.<br>• Support projects with a focus on financial industry requirements, if applicable.
<p>A highly experienced Senior Firmware Engineer is sought to design, build, and scale embedded systems for connected products. This role involves collaborating with various teams to deliver reliable, high-quality products and requires hands-on expertise in embedded firmware development.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Work closely with UX, culinary, video, software, and hardware engineering teams to review requirements, design, and implement product features.</li><li>Develop well-structured, high-quality, reusable code by applying design patterns and best practices to ensure agility, reliability, and scalability.</li><li>Refactor codebases as needed to improve performance, reliability, and maintainability.</li><li>Contribute to architectural and performance design decisions.</li><li>Write unit and integration tests, participate in code reviews, and perform testing and debugging.</li><li>Enhance deployment and testing efficiency using CI/CD processes.</li><li>Troubleshoot and resolve issues reported by QA or other teams.</li><li>Participate in daily standups, weekly meetings, and sprint planning sessions.</li><li>Scale architecture with modern technologies (e.g., Docker) and leverage cloud platforms and project management tools.</li><li>Collaborate effectively with team members to deliver solutions aligned with project vision and quality standards.</li></ul><p><br></p><p><br></p>
We are looking for a skilled Software Engineer to join our dynamic team in New York, New York. As part of our organization, you will contribute to the development of innovative software solutions and play a key role in building high-quality applications. This role offers an exciting opportunity to work in a fast-paced environment, collaborating with talented professionals to create impactful technology.<br><br>Responsibilities:<br>• Design, develop, and maintain software applications using Python and TypeScript.<br>• Collaborate with cross-functional teams to build and enhance web applications, leveraging frameworks like Next.js.<br>• Write clean, efficient, and scalable code that meets project requirements.<br>• Conduct thorough testing and debugging to ensure software functionality and reliability.<br>• Participate in code reviews to maintain high standards and share best practices.<br>• Optimize application performance and troubleshoot technical issues.<br>• Stay updated on emerging technologies and incorporate them into development processes.<br>• Contribute to the architecture and design of new software projects.<br>• Document technical workflows and provide clear instructions for system use.<br>• Work closely with stakeholders to understand requirements and deliver tailored solutions.
<p>In this role, you will design, develop, and maintain critical applications while ensuring optimal performance and functionality. You will collaborate closely with various teams to create innovative software solutions and provide technical expertise in troubleshooting and enhancing systems.</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Design, develop, and maintain core software applications to ensure high performance, reliability, and scalability.</li><li>Write, implement, and manage clean, efficient, and well-documented source code.</li><li>Partner with cross-functional teams to build and deploy prototype applications across multiple platforms.</li><li>Integrate software components and systems through function calls to ensure seamless interoperability.</li><li>Collaborate with management to analyze business processes and identify application or system requirements.</li><li>Diagnose and resolve production issues, ensuring minimal downtime and optimal functionality.</li><li>Research, evaluate, and implement new software solutions and reporting tools as needed.</li><li>Provide technical support and implement enhancements to improve system performance and user experience.</li><li>Develop and optimize database queries to support reporting and data analysis needs.</li></ul>
We are looking for an experienced Full Stack Java Developer to join our team on a long-term contract basis. In this role, you will be responsible for designing, developing, and maintaining web applications using modern technologies. This position offers the opportunity to work remotely, collaborating with a dynamic team to deliver high-quality solutions. The ideal candidate will have a strong technical background and a passion for problem-solving in a fast-paced environment.<br><br>Responsibilities:<br>• Develop and maintain web applications using Java, ReactJS, and Python.<br>• Design and implement RESTful services and APIs, ensuring seamless integration with third-party tools.<br>• Utilize Azure DevOps environments for deploying and managing applications.<br>• Conduct unit testing, integration testing, and performance analysis to ensure reliability and scalability.<br>• Collaborate with cross-functional teams to understand complex architectures and contribute to efficient solutions.<br>• Troubleshoot and resolve issues in large-scale distributed systems, ensuring optimal performance.<br>• Implement secure coding practices and adhere to design principles for robust application development.<br>• Manage version control using Git or similar tools to track and optimize code changes.<br>• Participate in Agile Scrum processes, contributing to continuous delivery and improvement.<br>• Explore new technologies and methodologies to enhance development processes and solve technical challenges.
We are looking for an experienced Applications Architect to join our team in Edison, New Jersey. This Contract to permanent position involves designing, implementing, and optimizing Amazon Connect solutions while collaborating with cross-functional teams to ensure seamless integration and performance. The ideal candidate will bring a strong technical background and leadership skills to guide projects from conception to deployment.<br><br>Responsibilities:<br>• Design comprehensive Amazon Connect solutions, ensuring seamless integration with internal services and external systems.<br>• Collaborate with stakeholders such as business analysts and product managers to align technical designs with business requirements.<br>• Establish best practices, standards, and guidelines for the architecture of Amazon Connect systems.<br>• Diagnose and resolve complex technical issues during development, deployment, and production phases.<br>• Provide mentorship to entry level architects and engineers, fostering growth in Amazon Connect expertise.<br>• Develop APIs and support telephony integration to enhance system functionality.<br>• Incorporate speech recognition technologies into architectural designs to improve user experience.<br>• Ensure solutions adhere to cloud architecture principles and align with organizational objectives.<br>• Participate in regular reviews to assess system performance and identify areas for improvement.
We are looking for an experienced Senior Fullstack Developer to drive the development of cutting-edge features and APIs for our proprietary Content Management System platform. This role offers the opportunity to work with modern technologies and contribute to scalable, high-performance software solutions that enhance the delivery and monetization of media content in live events, stadiums, and broadcasts. Collaboration with cross-functional teams will be a key aspect of this position, ensuring impactful and efficient software development.<br><br>Responsibilities:<br>• Design and develop innovative features and RESTful APIs for the company’s Content Management System platform.<br>• Maintain and improve the existing codebase built with React, Node.js, Java, Python, and PostgreSQL.<br>• Optimize application performance, scalability, and reliability to support high-demand environments.<br>• Work closely with product managers, designers, and engineers to translate business requirements into technical solutions.<br>• Conduct code reviews, participate in architecture discussions, and contribute to technical planning.<br>• Ensure adherence to best practices in software development, testing, and deployment processes.<br>• Troubleshoot and resolve production issues promptly to minimize disruptions.<br>• Provide guidance to less experienced developers and foster a culture of collaboration and continuous improvement within the team.
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction.<br><br>Responsibilities:<br>• Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows.<br>• Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation.<br>• Develop personalized rollout strategies tailored to each customer’s needs and team structures.<br>• Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization.<br>• Assist customers in integrating the platform with their internal systems and historical data sources.<br>• Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail.<br>• Advocate for customer feedback to influence product enhancements and roadmap development.<br>• Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary.<br>• Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success.<br>• Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
<p>We are in the service industry, located in New Jersey and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.</p><p><br></p><p>Responsibilities:</p><p>• Handle technical support tickets, with a focus on product-related concerns.</p><p>• Deliver high-quality product support to customers, addressing inquiries related to our platform.</p><p>• Utilize SQL queries to delve into customer data and investigate issues.</p><p>• Aid customers in understanding product features, best practices, and technical configurations.</p><p>• Collaborate with the development team to identify, escalate, and rectify software bugs.</p><p>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.</p><p>• Develop and upkeep support documentation to streamline troubleshooting processes.</p><p>• Contribute to improving the platform by providing valuable feedback from customers.</p>
<p>We are looking for an experienced Software Developer to lead the design, implementation, and delivery of cutting-edge enterprise technology solutions. This role requires a strong grasp of architectural principles, modern development practices, and emerging technologies. Based in New Jersey, this position offers an exciting opportunity to work on transformative projects that align technology with business strategies.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement enterprise technology solutions, ensuring scalability, security, and performance.</p><p>• Develop and document architectural patterns across various levels, including logical, physical, and operational design.</p><p>• Lead technical evaluations and create proofs of concept for new tools, frameworks, and technologies.</p><p>• Collaborate with cross-functional IT teams to ensure alignment with enterprise-wide goals and objectives.</p><p>• Stay updated on emerging technologies and incorporate them into scalable, innovative solutions.</p><p>• Promote best practices in software design, including object-oriented programming and design patterns.</p><p>• Manage the integration of APIs, messaging frameworks, and third-party services into enterprise systems.</p><p>• Provide hands-on leadership for large-scale projects and strategic initiatives.</p><p>• Engage with vendors and partners to ensure SLA commitments and accelerate project timelines.</p><p>• Participate in architecture reviews and ensure alignment with long-term business strategies.</p>
