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20 results for Customer Experience Specialist in Bridgewater, NJ

Customer Service Specialist

Bethlehem, PA
onsite
Temporary / Contract
17 - 21 USD / Hourly
Robert Half is seeking a Customer Service Specialist for an exciting opportunity with a growing organization in the Lehigh Valley area. Are you a people-first professional who thrives on delivering exceptional service? We’re partnering with a well-established company looking to add a Customer Service Specialist to their team. This is a great opportunity for someone who enjoys solving problems, building relationships, and being a key point of contact for customers. Key Responsibilities:<ul><li>Serve as the primary point of contact for customer inquiries via phone, email, and/or chat</li><li>Resolve customer issues efficiently while maintaining a positive and professional experience</li><li>Process orders, returns, and account updates with accuracy and attention to detail</li><li>Collaborate with internal teams (sales, operations, billing) to ensure customer needs are met</li><li>Maintain detailed records of customer interactions in CRM systems</li><li>Identify opportunities to improve processes and enhance the overall customer experience</li></ul>
2026-05-08T00:00:00Z

Customer Exchange Representative

Brick, NJ
onsite
Permanent / Full Time
55000 - 75000 USD / Yearly
Benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li><li>paid holidays</li></ul>Responsibilities:<ul><li>Coordinate all phases of complex financial transactions from initiation through completion</li><li>Serve as the primary point of contact for clients, ensuring a high level of service and responsiveness throughout the process</li><li>Manage client accounts, including tracking timelines, overseeing fund transfers, and coordinating with third parties</li><li>Maintain accurate records and ensure all activities meet compliance and regulatory requirements</li></ul>
2026-05-12T00:00:00Z

Customer Service Representative

Newark, NJ
onsite
Temporary / Contract
16 - 18 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively. Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns. • Process orders accurately and efficiently, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions in the system. • Resolve customer issues promptly, coordinating with internal teams when necessary. • Provide clear and accurate information about products, services, and company policies. • Strive to exceed customer satisfaction standards by offering exceptional service. • Follow established procedures and guidelines for call center operations. • Monitor and manage multiple customer accounts simultaneously. • Identify opportunities to improve service processes and share feedback with management.
2026-05-13T00:00:00Z

Customer Service Representative

Upper Saddle River, NJ
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Customer Service Representative to support order processing operations for a chemicals manufacturing organization near Hasbrouck Heights, New Jersey. This Long-term Contract position is ideal for someone who is organized, detail-oriented, and comfortable managing customer orders from initial receipt through final confirmation. The role focuses on ensuring accurate pricing verification, timely system entry, and responsive communication with customers while maintaining a steady daily and weekly order volume. Responsibilities:• Receive customer purchase orders and review them for completeness and accuracy before processing.• Verify pricing details against approved information and resolve discrepancies prior to order entry.• Enter order information into company systems with a high degree of accuracy and attention to detail.• Send order confirmations to customers and provide clear updates regarding order status as needed.• Manage a consistent workflow of approximately six purchase orders per day and 10 to 20 orders per week.• Maintain organized records of order activity, customer communications, and supporting documentation.• Use Microsoft Office tools to track information, prepare updates, and support daily administrative tasks.• Collaborate with internal teams when order-related system or process requirements affect customer transactions.
2026-05-13T00:00:00Z

Customer Service Representative

Northvale, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support daily service operations for a high-tech electronics organization in Rockleigh, New Jersey. This contract opportunity with permanent potential is ideal for someone who enjoys keeping customer information organized, responding to service-related questions, and helping internal teams stay aligned. The person in this role will contribute to a responsive customer experience by managing administrative service tasks, coordinating communications, and ensuring inquiries are directed efficiently. Responsibilities: • Enter and update order details, customer account information, and service-related records with accuracy and attention to detail. • Share repair estimate information with customers and help coordinate timely follow-up communication. • Provide customers with status updates on service matters and route requests to the appropriate internal contact when additional support is needed. • Maintain inventory of office materials used by the customer service team and arrange replenishment as necessary. • Review incoming fax communications and distribute documents to the correct individuals or departments. • Support day-to-day administrative activities that help the customer service function operate smoothly. • Respond to customer questions professionally while helping resolve issues or escalating more complex concerns appropriately.
2026-05-12T00:00:00Z

Customer Service Representative

Westfield, NJ
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
55,000 - 60,000 benefits:<ul><li>1 day hybrid after a few months</li><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>401k</li></ul>Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in person.</li><li>Resolve customer concerns, complaints, and service issues in a timely and courteous manner.</li><li>Process orders, returns, exchanges, and account updates accurately.</li><li>Maintain detailed and accurate records of customer interactions in CRM or internal systems.</li><li>Escalate complex issues to appropriate departments as needed.</li><li>Follow company policies, procedures, and service standards.</li><li>Collaborate with internal teams to ensure customer needs are met.</li></ul>
2026-04-13T00:00:00Z

Customer Service Representative

Cedar Knolls, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support billing, account administration, and customer communications for a water services operation in Northern NJ. This contract opportunity with permanent potential is ideal for someone who combines strong service instincts with careful attention to detail in a fast-paced environment. The person in this role will help maintain accurate customer records, address billing concerns, and assist with operational tasks that support reliable service delivery. Responsibilities:• Manage billing data for assigned accounts, keeping customer records current, complete, and accurate across finance and service systems.• Respond to customer questions by phone and other channels, providing clear guidance on invoices, account activity, and service-related matters.• Create, update, and maintain customer accounts within billing and financial applications while ensuring information is entered correctly.• Investigate discrepancies in billing or service records, determine root causes, and take appropriate action to resolve issues independently.• Process a large volume of account and transaction activity with a high degree of precision and consistent follow-through.• Prepare and distribute customer notices, including delivering door tag communications at service locations when required.• Support finance-related software administration, including customer information and meter management tools used for daily operations.• Assist with bill generation, distribution activities, vendor coordination, inventory tracking, calibration scheduling, meter reads, and related recordkeeping.• Participate in standby coverage and emergency response as needed, including availability for evenings, weekends, holidays, and outdoor assignments.
2026-05-13T00:00:00Z

Customer Service Representative

Rockaway, NJ
onsite
Permanent / Full Time
20 - 25 USD / Hourly
A busy company in the Rockaway area is seeking a Customer Service Representative to join their growing company. This Customer Service Representative will get the chance to join a dynamic team that works well with each other and offers work schedule flexibility. This Customer Service Representative role involves managing client relationships, addressing inquiries, and ensuring a seamless customer experience. The ideal Customer Service Representative will excel in communication, problem-solving, and attention to detail while supporting various internal teams to deliver exceptional service. Other responsibilities of this Customer Service Representative will include but not be limited to: Customer Service Representative Responsibilities:• Respond promptly to customer inquiries regarding products, services, and delivery schedules.• Process orders, invoices, and payments accurately while maintaining detailed records.• Investigate and resolve customer issues by identifying solutions and coordinating with relevant teams.• Update and manage customer account information to ensure accuracy and completeness.• Provide administrative assistance to the sales department to support their operations.• Collaborate with logistics, finance, and technical teams to ensure smooth order fulfillment.• Handle inbound and outbound calls to address customer concerns and provide solutions.• Monitor customer feedback and contribute to service improvement initiatives.• Ensure compliance with company policies while addressing client needs effectively. This Customer Service Representative position is paying between $20.00 and $25.00 per hour depending on experience. If interested in this Customer Service Representative role, appy today!
2026-04-28T00:00:00Z

Customer Service Representative

Little Falls, NJ
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions for a manufacturing organization near Clifton, NJ. This contract opportunity with potential for a long-term role is ideal for someone who enjoys balancing phone communication, order coordination, and accurate recordkeeping in a fast-paced environment. The person in this role will help customers stay informed about their orders, resolve delivery-related concerns, and work closely with shipping partners to ensure a smooth service experience. Responsibilities:• Respond to customer inquiries by phone and email, providing timely and attentive support throughout the order lifecycle.• Review and document product damage claims, gather relevant details, and help move reported issues toward resolution.• Monitor shipment activity and share delivery updates with customers using available tracking information.• Enter and manage customer orders accurately while confirming product availability and inventory details.• Communicate with shipping carriers and other logistics partners to address delivery questions and exceptions.• Maintain organized customer records and service notes through consistent data entry and follow-up.• Handle a steady daily call volume while balancing weekly order management responsibilities and competing priorities.• Apply company service guidelines when responding to requests, concerns, and order-related questions.
2026-05-12T00:00:00Z

Customer Service Representative

New York, NY
onsite
Temporary to Hire
20.9 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a busy real estate organization in New York, New York. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing account-related questions, and keeping records accurate across calls and email communication. The role combines customer service and accounts receivable support, with a strong focus on professionalism, responsiveness, and attention to detail in a fast-paced environment. Responsibilities: • Respond to incoming customer calls and emails, providing timely assistance and clear follow-up on service or account-related inquiries. • Place outbound calls when needed to resolve open issues, confirm information, and support ongoing customer communication. • Enter and update customer, order, and account details accurately in internal systems to maintain reliable records. • Assist with accounts receivable-related tasks by tracking payment matters, documenting conversations, and escalating issues when appropriate. • Coordinate appointments and follow-up activities to ensure customer requests are handled efficiently. • Use Microsoft Office tools, especially Excel, to organize data, monitor activity, and prepare routine reports. • Support day-to-day service operations in an onsite environment while collaborating with team members across the business. • Maintain a courteous and solution-focused approach when handling a high volume of interactions in a customer service setting.
2026-05-13T00:00:00Z

Customer Service Representative

Lyndhurst, NJ
onsite
Temporary / Contract
16.625 - 19.25 USD / Hourly
We are looking for a Customer Service Representative to support order processing, customer communication, and documentation accuracy for a Contract position based in Fairfield, New Jersey. This role focuses on delivering responsive service while coordinating with internal teams to ensure orders, inventory details, and shipment information are handled efficiently. The ideal candidate is organized, detail-oriented, and comfortable managing customer inquiries, order entry, and billing-related tasks in a fast-paced environment. Responsibilities:• Manage incoming customer orders by reviewing details, confirming product availability, and entering information accurately into business systems.• Communicate with customers regarding order progress, expected delivery timing, freight costs, and account-related considerations.• Coordinate closely with warehouse and operations staff to support timely fulfillment and maintain alignment on inventory status.• Prepare shipping paperwork, including freight quotes and bills of lading, for outbound deliveries.• Handle claims related to damaged shipments and follow through on documentation needed for resolution.• Generate sales orders, invoices, and credit memos while maintaining accurate transaction records.• Organize customer, inventory, and order documentation through structured digital filing and cloud-based record storage.• Respond promptly and professionally to purchase orders, inbound messages, and requests for current inventory information.
2026-05-14T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
18.5 - 20 USD / Hourly
We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support. Responsibilities:• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results• Demonstrate patience, empathy, and courtesy during every customer interaction• Use office and customer service software tools effectively to support daily call center operations
2026-05-12T00:00:00Z

Call Center Specialist

Horsham, PA
onsite
Temporary to Hire
20 - 22 USD / Hourly
Our client is looking for a customer-focused Call Center Specialist to join a growing team in Horsham, PA. This contract opportunity with permanent potential is ideal for someone who enjoys helping clients, managing service-related requests, and keeping records accurate in a fast-paced environment. In this role, you will support policy servicing, payment activity, and quote-related inquiries while partnering with internal teams to maintain smooth daily operations. Responsibilities:• Handle inbound customer interactions related to quotes, account servicing, billing questions, and policy updates with professionalism and care.• Complete account and policy changes accurately while following established procedures and service standards.• Review client files, payment details, and supporting documentation to confirm information is correct and up to date.• Post, track, and reconcile payment activity to help maintain accurate policy and financial records.• Address service and billing concerns promptly, researching issues thoroughly and providing clear resolutions.• Work closely with customer service and accounting partners to support reporting accuracy and efficient workflow management.• Investigate discrepancies in customer accounts or transactions and take timely action to correct errors.• Safeguard sensitive customer, policy, and financial information in accordance with company expectations and compliance requirements.• Assist with additional operational and administrative duties as business needs require.
2026-05-13T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a Call Center Specialist to join an onsite team in Blue, Bell Pennsylvania. This contract opportunity is ideal for someone who thrives in a fast-paced environment and enjoys connecting with customers through high-volume outbound calling. In this role, you will support a life insurance settlement program while delivering attentive service and maintaining accurate records. The schedule for this position is Monday through Friday from 2:00 PM to 10:00 PM. Responsibilities:• Place a high volume of outbound calls to individuals participating in the life insurance settlement program.• Provide clear, courteous, and attentive assistance while addressing customer questions and concerns.• Document call activity, outcomes, and follow-up details accurately within customer service systems.• Use Microsoft Office and call center platforms to manage daily tasks, update records, and track communications.• Coordinate next steps with internal team members to ensure timely handling of customer needs.• Maintain consistent productivity and quality standards in a structured onsite call center setting.• Handle inbound inquiries as needed and deliver a positive customer experience across each interaction.
2026-05-11T00:00:00Z

Customer Service Rep

Farmingdale, NJ
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are looking for a customer-focused Customer Service Representative to join a stone, glass, and concrete manufacturing company in New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized, and can manage customer needs from initial inquiry through final delivery. The role supports strong client relationships by providing timely updates, accurate order handling, and dependable coordination across internal teams. Responsibilities: • Manage customer inquiries related to product selection, pricing, stock levels, and estimated fulfillment timelines. • Prepare and enter quotes, sales orders, and delivery requests with careful attention to customer specifications and order accuracy. • Coordinate with sales, production, dispatch, and logistics partners to monitor order progress and keep customers informed. • Resolve service issues, returns, and complaints with care while working toward timely and practical solutions. • Maintain accurate documentation of customer communications, order activity, and feedback within company record systems. • Assist with account-related follow-up and billing support when additional customer service attention is needed. • Recognize opportunities to recommend related products or services that match customer requirements. • Follow company expectations for workplace safety, attentive conduct, and service quality in all interactions.
2026-05-13T00:00:00Z

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000 - 125000 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-05-12T00:00:00Z

Communication Specialist

New York, NY
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Communication Specialist to join a fast-moving communications team. This long-term contract position is ideal for an early-career candidate who brings strong writing ability, sound judgment, and a sharp eye for detail. The role supports daily media awareness, internal messaging, and campaign execution while helping ensure communications are accurate, timely, and aligned across the organization. Responsibilities: • Track news coverage and industry developments each morning, identify meaningful updates, and prepare a daily roundup of media highlights for distribution on schedule. • Contribute to communication initiatives by drafting content, organizing supporting materials, and helping move projects from planning through release. • Provide operational support for the communications function by managing content flow, coordinating distribution needs, and keeping day-to-day processes running efficiently. • Review sensitive materials with care and apply sound judgment before messages are shared, serving as a reliable quality checkpoint for outgoing communications. • Assist with internal communications by helping shape clear, consistent messaging for employees and cross-functional audiences. • Partner with stakeholders across teams to gather information, confirm alignment, and support well-coordinated communication strategies. • Perform detailed proofreading and quality checks on announcements and related materials to improve clarity, accuracy, and overall message quality. • Learn from senior communications team members, incorporate feedback effectively, and contribute to the continued success of the broader team.
2026-04-28T00:00:00Z

Order Entry Specialist

Bethlehem, PA
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
Are you an organized, detail-oriented professional seeking a dynamic administrative role? Robert Half is looking for an Order Entry Specialist to process customer orders accurately and efficiently, support sales operations, and deliver top-notch service to clients. Responsibilities:<ul><li>Accurately enter customer orders into our system, ensuring all data is complete and correct</li><li>Review and verify order information, resolving any discrepancies with customers or internal teams</li><li>Coordinate with shipping, inventory, and sales departments to ensure timely delivery of products</li><li>Track order status and follow up on outstanding items or issues as needed</li><li>Handle customer inquiries related to orders via phone and email in a prompt, professional manner</li><li>Maintain meticulous digital and physical filing systems for orders and supporting documentation</li><li>Process returns, replacements, and order adjustments according to company policies</li></ul>
2026-05-14T00:00:00Z

IT Support Specialist

Somerset, NJ
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment. Responsibilities:• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.• Support Windows Server environments, including Active Directory and Group Policy configurations.• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.• Assist in hardware installations, upgrades, and replacements to maintain client systems.• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.• Collaborate with senior technicians on escalated issues and participate in IT-related projects.• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
2026-04-16T00:00:00Z

Product Support Services Assistant

Bridgewater, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a detail-oriented File Clerk to join our team in Bridgewater, New Jersey. Responsibilities:<ul><li>Organize, maintain, and update physical and electronic files and records.</li><li>Assist with document preparation, data entry, and routine record updates.</li><li>Respond to basic inquiries and prepare standard correspondence as needed.</li><li>Generate simple reports and status updates to support daily operations.</li><li>Collaborate with team members to ensure accurate filing and smooth workflow.</li><li>Use Microsoft Office tools (Word, Excel, PowerPoint, SharePoint) for filing and documentation tasks.</li><li>Follow confidentiality guidelines to ensure records are secure and accessible.</li><li>Manage multiple tasks efficiently while meeting deadlines and priorities.</li></ul>
2026-05-12T00:00:00Z