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2 results for Help Desk Support Manager in Brandon, FL
- Clearwater, FL
- onsite
- Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support end users in Clearwater, Florida within a healthcare-focused environment. This contract opportunity is ideal for someone who enjoys resolving day-to-day technical issues, delivering responsive service, and maintaining reliable desktop operations. The role centers on assisting employees with Windows-based systems, managing user access, and addressing support requests with professionalism and urgency.<br><br>Responsibilities:<br>• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.<br>• Respond to service desk requests in a timely manner, document work performed, and keep ticket updates accurate and organized.<br>• Troubleshoot Windows operating system problems and restore functionality for users experiencing technical disruptions.<br>• Support account administration tasks in Active Directory, including access updates and basic user maintenance.<br>• Diagnose common workstation and peripheral issues, escalating more complex problems when needed.<br>• Assist employees with setup, configuration, and routine support for Microsoft-based desktop environments.<br>• Track recurring issues and contribute to practical solutions that improve overall support efficiency.
- 2026-09-28T00:00:00Z
- Sarasota, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- <p>We are looking for a Product Support Specialist to join a water industry organization in Sarasota, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, guiding customers through product use, and working cross-functionally to deliver a strong service experience. In this onsite role, you will support customers after the sale, help resolve instrument-related concerns, and contribute to accurate reporting and continuous improvement efforts across the support function.</p><p><br></p><p>Responsibilities:</p><p>• Investigate and resolve customer issues involving instruments, including hardware, electronics, software behavior, data output, and chemistry-related performance questions.</p><p>• Lead post-implementation and post-sale training sessions to help customers use products effectively and confidently.</p><p>• Guide users to the appropriate manuals, reference materials, and support resources so they can quickly find needed information.</p><p>• Record service requests, warranty matters, product feedback, and quality-related concerns in internal systems with clear and complete details.</p><p>• Prepare quotations for repairs and follow-up service work while coordinating return authorizations and tracking products sent in for service.</p><p>• Maintain detailed case documentation that captures the reported issue, troubleshooting process, and final resolution for each interaction.</p><p>• Work with quality and internal partner teams to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.</p><p>• Analyze recurring support trends, warranty activity, and ticket volume data, then prepare reports and dashboards for management review.</p><p>• Create and refine customer-facing documentation and internal records, including product registrations, activity logs, and data cleanup efforts to improve accuracy.</p><p>• Share customer insights with sales, engineering, product management, and other stakeholders to support product enhancements and process improvements.</p>
- 2026-10-28T00:00:00Z