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2 results for Help Desk Support Manager in Brandon, FL
- Tampa, FL
- onsite
- Temporary
- 22.8 - 26.4 USD / Hourly
- We are looking for a skilled and customer-focused Desktop Support Analyst to join our team in Tampa, Florida. In this long-term contract role, you will provide Level 2 technical support to end-users, addressing hardware, software, and network-related issues. The ideal candidate will possess strong troubleshooting skills and a proactive approach to solving IT challenges, ensuring smooth operations in a fast-paced environment.<br><br>Responsibilities:<br>• Deliver Level 2 technical support for desktops, laptops, printers, and peripherals, addressing hardware, software, and network issues.<br>• Diagnose and resolve technical problems with operating systems such as Windows and macOS, as well as software applications and connectivity issues.<br>• Perform light hardware installations, including setting up monitors, docking stations, and other peripherals to ensure proper functionality.<br>• Manage and track support tickets through an IT service management system, ensuring timely resolutions and clear communication with users.<br>• Create and maintain detailed documentation of IT support activities, including troubleshooting steps and hardware/software inventories.<br>• Conduct routine maintenance tasks, such as applying updates, resetting passwords, and ensuring devices comply with IT policies.<br>• Provide basic support for Office365 applications, including Outlook, Teams, and OneDrive.<br>• Assist with the setup and troubleshooting of audio-visual equipment, such as projectors, speakers, and video conferencing tools.<br>• Collaborate with team members to escalate complex issues and ensure effective problem resolution.
- 2026-03-23T00:00:00Z
- Sarasota, FL
- onsite
- Contract / Temporary to Hire
- 17.4135 - 20.163 USD / Hourly
- <p>The Product & Applications group is a specialized team within the Marketing organization responsible for delivering accurate, timely product and application support to both internal and external customers. This role serves as the first point of contact for troubleshooting inquiries related to instrument use, applications, maintenance, and best practices.</p><p><br></p><p>The Technical Support Representative works closely with Marketing, Sales, Quality, and Operations teams to resolve customer issues and deliver a high level of technical support and customer service.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide professional, timely responses to technical support requests received via phone, email, video call, or web form</li><li>Troubleshoot instrument-related issues, including mechanical, electronic, software, data, and chemistry-related concerns</li><li>Conduct post-sale product training sessions for customers</li><li>Assist customers in locating product documentation and resources</li><li>Document customer inquiries, quality concerns, warranty issues, and feedback in organizational systems</li><li>Generate repair and post-sale service quotes</li><li>Authorize, initiate, track, and manage customer product returns related to repair services</li><li>Maintain up-to-date product and application knowledge</li><li>Document problem statements, troubleshooting steps, and resolutions for all customer interactions</li><li>Partner with Quality teams to escalate and track product non-conformance complaints and communicate outcomes to customers</li><li>Identify potential sales opportunities and share insights with internal teams</li><li>Collect data and prepare reports on recurring technical issues, warranty trends, and system performance</li><li>Maintain accurate records in CRM systems for visibility across Marketing and Sales</li><li>Create and update CRM dashboards, reports, and activity logs</li><li>Enter and maintain leads, contact details, and account information, including updates to existing records</li><li>Log customer interactions such as calls, emails, and meeting notes to support full relationship history</li><li>Review and clean CRM data to ensure accuracy and integrity</li><li>Document instrument registrations</li><li>Prepare regular statistical reports for management related to support ticket volume and trends</li><li>Develop user-facing materials to improve system understanding and reduce support volume</li><li>Provide feedback to product management, sales, and engineering on opportunities for product improvement</li><li>Participate in continuous process improvement initiatives</li></ul>
- 2026-03-30T00:00:00Z