2 results for Product Support Specialist in Boulder, CO

Customer Support Specialist

Littleton, CO
onsite
Temporary
21 - 22 USD / Hourly
Customer Order Specialist About the RoleWe are seeking a detailed-oriented, customer-focused Customer Order Specialist to support our product lines. This role goes beyond traditional customer service—our team members become true product specialists, helping customers, suppliers, and field sales associates navigate product options, customization needs, and the order lifecycle from quote to delivery. This position offers a structured training program (typically 6–8 months), giving you the time and support needed to learn our products, systems, and processes thoroughly. Key Responsibilities Order Processing & Product Support<ul><li>Process customer orders with a deep understanding of product features, customization options, adjustability, and adaptability.</li><li>Provide expert guidance to customers, helping them identify the right products or adaptations to meet end‑user needs.</li><li>Handle email quote requests and enter orders accurately; manage custom orders by identifying missing information and clarifying requirements.</li></ul>Customer & Supplier Communication<ul><li>Respond to customer and supplier inquiries via phone and email regarding order status, quotations, returns, repairs, and general product questions.</li><li>Support clinics and suppliers who use our products, answering all incoming questions with professionalism and accuracy.</li><li>Follow up proactively with customers and suppliers, providing updates and maintaining detailed notes for continuity.</li></ul>Collaboration & Sales Support<ul><li>Partner closely with field sales associates; support key account relationships when needed.</li><li>Use sales communication tools to help achieve top-line sales objectives.</li><li>Maintain up‑to‑date knowledge of all products and internal systems.</li></ul>Workflow & Call Volume<ul><li>Manage a moderate call volume (typically 10 - 20 calls per day)</li><li>Dedicate more time to data entry and email-based order processing vs. nonstop phone support.</li><li>Utilize email templates and internal resources to ensure consistent communication.</li></ul>Training & Development<ul><li>Participate in a structured learning path that gradually builds proficiency in products, quoting, and order processing.</li><li>Demonstrate strong attention to detail and accuracy to reduce re-work and support high-quality outcomes.</li></ul>
2026-03-10T00:00:00Z

Presentation Specialist

Boulder, CO
onsite
Temporary
20 - 22 USD / Hourly
We are looking for a skilled Presentation Specialist to join our team on a long-term contract basis in Columbus, OH. In this role, you will leverage your expertise in creating and refining detailed presentations and documents while collaborating with diverse teams. This position is ideal for someone who thrives in a dynamic environment and has a strong attention to detail. Responsibilities:• Design and develop high-quality pitch books and presentations utilizing the Microsoft Office Suite, including Word, Excel, and PowerPoint.• Collaborate with clients and team members to understand project requirements and deliver customized solutions.• Perform quality assurance checks on your work and that of others to ensure accuracy and high standards.• Provide assistance to colleagues in enhancing their skills and adopting efficient shortcuts within presentation tools.• Manage reprographic tasks, such as photocopying and scanning, with minimal supervision.• Communicate effectively with individuals from diverse backgrounds and functional areas.• Organize and prioritize tasks to meet deadlines in a fast-paced, changing work environment.• Follow site-specific procedures for receiving and executing work instructions.• Ensure all deliverables meet high organizational standards and client expectations.
2026-03-24T00:00:00Z